酒店回复: Dear Felix, We regret the cleanliness concerns and noise disturbances during your stay. Our team works hard to maintain a comfortable environment, and we will address these issues to improve future experiences. We also apologize for the TV and hot water inconsistencies. Your input is valuable, and we hope to provide a better stay next time. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
无烟房间。闻起来确实像吸烟室。
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酒店回复: Dear Victor, Thank you for sharing your feedback. We sincerely apologize that your room did not meet your expectations and for the discomfort caused by the lingering odor. Your comments have been shared with our housekeeping and maintenance teams to address this issue and prevent it from happening in the future. We appreciate you bringing this to our attention and hope you might consider staying with us again, allowing us to provide a fresher, more comfortable, and enjoyable experience during your next visit.Sincerely,Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
清洁工作做得不好。房间里有蟑螂。
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酒店回复: Dear Yazmin, We sincerely apologize for the cleanliness issues and the presence of cockroaches in your room, which falls far below our standards. Please know that we take pest control and cleanliness very seriously, and we have already addressed this with our maintenance and housekeeping teams to prevent future occurrences. We appreciate your understanding and hope you will give us another opportunity to provide you with a clean and comfortable stay. Sincerely,Hotel Management
1.0分
商务出差
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The hotel room was extremely dirty, the floor haven’t been cleaned or mopped, the towels are all stained with dirty marks , the shower was clogged to the point that the water remained in the tub for over 8 hours , the room access card stopped working the very next day of the check in and there wasn’t a personal to help with a new card
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear about the cleanliness and maintenance issues you experienced. We also regret the inconvenience with the room access card, as this is not the standard we strive to maintain. Your comments are valuable, and we are addressing them with our team to improve our housekeeping routines, maintenance response times, and front-desk support. We understand how frustrating these situations can be, and we appreciate you bringing them to our attention. We hope you’ll consider giving us another chance to provide you with a smoother, more comfortable stay.Sincerely,Hotel Management
3.0分
其他
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The only positive thing about our stay was the area. The hotel smelled like pot and was very poor kept. The elevevator floor was grudgy and it smelled like feces inside of it. The room was clean but we left a box of donuts on the counter and found there were roaches. Definitely never returning here.
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. While we appreciate your comment about the surrounding area, we are genuinely sorry that you encountered concerns during your visit. The conditions you described do not reflect the environment we strive to maintain. Your feedback will be carefully reviewed with our team so we can address these issues promptly. We value your input and hope you might consider giving us another opportunity to offer a more comfortable and reassuring stay in the future.Sincerely,Hotel Management
5.0分
其他
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I really enjoyed the stay I've been here for awhile now. I love the staff there wonderful people friendly caring and there for you..The manager as well Mrs Deborah thank u so much for all your help and hospitality
3.0分
其他
Room smelled like smoke, very strong odor. Not able to get into contact with front desk after check in.
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酒店回复: Dear Sariah,Thank you for the review and for sharing your experience. We sincerely apologize for the issues you encountered with the room. We also adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. Please note that our front desk is available during daytime hours to assist with any concerns or requests. We value your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
2.0分
其他
There’s no breakfast here as mentioned on the website. I didn’t see any staff at the front office from 8pm when I had a question or 7am when I checked out.
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酒店回复: Dear Jenny,Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the breakfast offerings and for the lack of staff availability during your stay. We understand how frustrating this must have been and regret the inconvenience it caused. Your comments have been shared with our team to help improve communication, staffing coverage, and guest services. Although certain limitations exist regarding front desk hours, we remain committed to enhancing the overall experience for all our guests. We hope you will consider giving us another opportunity in the future to provide a more seamless, comfortable, and welcoming stay.Sincerely,Hotel Management
这简直是一次糟糕透顶的经历，一切都糟透了！
1. 他们告诉我们没有空房，其他客人也遇到了同样的情况。
2. 仅有的几间房也还没打扫。
3. 我们不得不等。
4. 那三间脏房间都是双人间，没有能住下三位成人加一个小孩的房间。
5. 他们给了我们一间还没打扫的房间，然后把床单扔给我们，让我们自己换。
6. 另外一间房灯是坏的，他们居然还想收我们那间房的钱。最后，凌晨两点才给我们安排了两间房，一间脏的，一间没灯的，还没收第二间房的钱。绝对不会再来第二次了，这简直像科幻片一样荒谬！
酒店真的很一般，一股味道，没有吹风机，问了前台以及打扫清洁员都没有，能说啥呢……
好吧，我能说什么呢，我住了两个晚上，从第一天起，我们就看到房间地板、走廊和电梯里一片肮脏，到处都是狗的味道，当我们决定使用电视时，HDMI 电缆被偷了，我丈夫打电话给他们，他们试过，但遥控器却没有反应，他们有遥控器，第一天没有热水，其他几天都有，这就是我们没有说什么的原因，住在楼上的人睡觉时发出太大的噪音，我想，当他该起床时，他已经睡着了，听到楼上和走廊里有那么多滑动门的声音真是令人绝望。无论如何，我只是喜欢它有一个炉子和一个大冰箱，床很舒服，并且有足够的空间可以伸展。
无烟房间。闻起来确实像吸烟室。
清洁工作做得不好。房间里有蟑螂。
The hotel room was extremely dirty, the floor haven’t been cleaned or mopped, the towels are all stained with dirty marks , the shower was clogged to the point that the water remained in the tub for over 8 hours , the room access card stopped working the very next day of the check in and there wasn’t a personal to help with a new card
The only positive thing about our stay was the area. The hotel smelled like pot and was very poor kept. The elevevator floor was grudgy and it smelled like feces inside of it. The room was clean but we left a box of donuts on the counter and found there were roaches. Definitely never returning here.
I really enjoyed the stay I've been here for awhile now. I love the staff there wonderful people friendly caring and there for you..The manager as well Mrs Deborah thank u so much for all your help and hospitality
Room smelled like smoke, very strong odor. Not able to get into contact with front desk after check in.
There’s no breakfast here as mentioned on the website. I didn’t see any staff at the front office from 8pm when I had a question or 7am when I checked out.