酒店回复: Dear Felix, We regret the cleanliness concerns and noise disturbances during your stay. Our team works hard to maintain a comfortable environment, and we will address these issues to improve future experiences. We also apologize for the TV and hot water inconsistencies. Your input is valuable, and we hope to provide a better stay next time. Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
无烟房间。闻起来确实像吸烟室。
展开
酒店回复: Dear Victor, Thank you for sharing your feedback. We sincerely apologize that your room did not meet your expectations and for the discomfort caused by the lingering odor. Your comments have been shared with our housekeeping and maintenance teams to address this issue and prevent it from happening in the future. We appreciate you bringing this to our attention and hope you might consider staying with us again, allowing us to provide a fresher, more comfortable, and enjoyable experience during your next visit.Sincerely,Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
清洁工作做得不好。房间里有蟑螂。
展开
酒店回复: Dear Yazmin, We sincerely apologize for the cleanliness issues and the presence of cockroaches in your room, which falls far below our standards. Please know that we take pest control and cleanliness very seriously, and we have already addressed this with our maintenance and housekeeping teams to prevent future occurrences. We appreciate your understanding and hope you will give us another opportunity to provide you with a clean and comfortable stay. Sincerely,Hotel Management
2.0分
其他
There’s no breakfast here as mentioned on the website. I didn’t see any staff at the front office from 8pm when I had a question or 7am when I checked out.
展开
酒店回复: Dear Jenny,Thank you for sharing your feedback. We sincerely apologize for any confusion regarding the breakfast offerings and for the lack of staff availability during your stay. We understand how frustrating this must have been and regret the inconvenience it caused. Your comments have been shared with our team to help improve communication, staffing coverage, and guest services. Although certain limitations exist regarding front desk hours, we remain committed to enhancing the overall experience for all our guests. We hope you will consider giving us another opportunity in the future to provide a more seamless, comfortable, and welcoming stay.Sincerely,Hotel Management
2.0分
商务出差
It was a big empty space in the room like a chair was missing nowhere to sit so had to sit on the bed
展开
酒店回复: Dear Reginald,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the lack of seating in your room and for any discomfort it may have caused during your stay. Your observations have been shared with our team as we review room layouts and amenities to meet the needs of our guests better. While certain limitations exist with standard room configurations, we remain committed to enhancing comfort and overall guest experience. We hope you will consider giving us another opportunity in the future to provide a more accommodating and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
展开
I first entered room 313 at roughly 7pm. At the time, nothing felt off, apart from the old food aroma on the common areas and the room. I came back at about 1:30 in the morning and when I entered the room, I found about twenty cockroaches, big and small, all over the kitchen and the floor. I had not left any food inside the room, apart from an unopened bottle of water. We took pictures of the roaches and called in, but they did not want to move us to another room nor refund us. They didn’t try to help and didn’t recommend any alternatives to stay the night in. Neither costumer service nor hotel property staff bothered to show up. The main costumer service line failed to provide any solution whatsoever. Me and my husband had to figure out where to stay with our two kids last minute, and ended up almost having to sleep in the car. Awful experience. We have already reached out to ******* they have been very helpful. We are expecting a refund.
展开
酒店回复: Dear Maria, We are deeply sorry for the distressing experience you and your family encountered during your stay. The situation you described falls far below the standards we aim to maintain, and we sincerely apologize for the lack of timely assistance and resolution from our team. While we recognize that unforeseen issues can occur, your feedback highlights critical areas for improvement, and we are taking immediate steps to enhance cleanliness and guest support. We understand the frustration this caused and appreciate your patience in working with *******. We hope you might consider giving us another opportunity in the future to provide a safe, comfortable, and fully supported stay.Sincerely,Hotel Management
5.0分
其他
展开
Clean room and great staff. The only thing I wish there were some utensils for cooking and eating. But, not a huge issue to me. There's a burger place right next door with great food
展开
酒店回复: Dear Casey, Thank you for sharing your feedback about your time at Extended Stay America. We're thrilled to hear you enjoyed the clean room and that our staff made a great impression. We’ll be sure to pass your kind words along to the team. However, we are sorry for your disappointment in not finding the kitchenware in your suite. To ensure cleanliness, we keep them at the front desk and deliver them on request. We are glad our location, with its nearby burger spot, is a favorite among guests and that you found a tasty alternative so close by. Looking forward to welcoming you again soon!Sincerely,Hotel Management
1.0分
商务出差
展开
Disgraceful
Facility was dirty. Elevator was shut down in the weekend and at night. Only received one towel and one washcloth and had to take them downstairs to the front desk to get any more. Room was not cleaned the 5 days we were there and thank goodness we had had to leave early due to an emergency.All sorts of people all over the facility parking area at all hours not staying there, way too much traffic going on!
展开
酒店回复: Dear Linda,Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay, including the housekeeping and facility concerns, as well as the inconveniences caused by outside activity. We understand how these issues affected your comfort and truly regret that your visit did not meet expectations. Your comments are important and will help guide improvements for the future. We hope you might consider returning, so we have the opportunity to provide a more comfortable and seamless experience that reflects the quality of service we strive to offer.Sincerely,Hotel Management
这简直是一次糟糕透顶的经历，一切都糟透了！
1. 他们告诉我们没有空房，其他客人也遇到了同样的情况。
2. 仅有的几间房也还没打扫。
3. 我们不得不等。
4. 那三间脏房间都是双人间，没有能住下三位成人加一个小孩的房间。
5. 他们给了我们一间还没打扫的房间，然后把床单扔给我们，让我们自己换。
6. 另外一间房灯是坏的，他们居然还想收我们那间房的钱。最后，凌晨两点才给我们安排了两间房，一间脏的，一间没灯的，还没收第二间房的钱。绝对不会再来第二次了，这简直像科幻片一样荒谬！
酒店真的很一般，一股味道，没有吹风机，问了前台以及打扫清洁员都没有，能说啥呢……
好吧，我能说什么呢，我住了两个晚上，从第一天起，我们就看到房间地板、走廊和电梯里一片肮脏，到处都是狗的味道，当我们决定使用电视时，HDMI 电缆被偷了，我丈夫打电话给他们，他们试过，但遥控器却没有反应，他们有遥控器，第一天没有热水，其他几天都有，这就是我们没有说什么的原因，住在楼上的人睡觉时发出太大的噪音，我想，当他该起床时，他已经睡着了，听到楼上和走廊里有那么多滑动门的声音真是令人绝望。无论如何，我只是喜欢它有一个炉子和一个大冰箱，床很舒服，并且有足够的空间可以伸展。
无烟房间。闻起来确实像吸烟室。
清洁工作做得不好。房间里有蟑螂。
There’s no breakfast here as mentioned on the website. I didn’t see any staff at the front office from 8pm when I had a question or 7am when I checked out.
It was a big empty space in the room like a chair was missing nowhere to sit so had to sit on the bed
I first entered room 313 at roughly 7pm. At the time, nothing felt off, apart from the old food aroma on the common areas and the room. I came back at about 1:30 in the morning and when I entered the room, I found about twenty cockroaches, big and small, all over the kitchen and the floor. I had not left any food inside the room, apart from an unopened bottle of water. We took pictures of the roaches and called in, but they did not want to move us to another room nor refund us. They didn’t try to help and didn’t recommend any alternatives to stay the night in. Neither costumer service nor hotel property staff bothered to show up. The main costumer service line failed to provide any solution whatsoever. Me and my husband had to figure out where to stay with our two kids last minute, and ended up almost having to sleep in the car. Awful experience. We have already reached out to ******* they have been very helpful. We are expecting a refund.
Clean room and great staff. The only thing I wish there were some utensils for cooking and eating. But, not a huge issue to me. There's a burger place right next door with great food
Disgraceful
Facility was dirty. Elevator was shut down in the weekend and at night. Only received one towel and one washcloth and had to take them downstairs to the front desk to get any more. Room was not cleaned the 5 days we were there and thank goodness we had had to leave early due to an emergency.All sorts of people all over the facility parking area at all hours not staying there, way too much traffic going on!