I never stayed in the hotel, but I canceled my booking due to changed schedule but still they charged my card without me showing up in the premises.
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酒店回复: Thank you for your feedback, and I’m sorry to hear about the charge after your cancellation. We understand how frustrating this must be.Some bookings may be subject to cancellation policies, but I’d be happy to review your case. Please share your reservation details so I can look into it and assist you further.Best regards,Courtney JohnsonOperations Manager
5.0分
其他
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Friendly service, easy check in, the room was spacious, bright and clean. Very close to train access and walkable to city sites. Plenty of local bars in walking distance. I will definitely stay here again.
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酒店回复: Thank you for the wonderful feedback! I'm so pleased to hear that you enjoyed our friendly service, spacious and clean rooms, and convenient location. It’s great to know that everything from check-in to exploring the city worked out so well for you.We truly appreciate your kind words and look forward to welcoming you back on your next visit!Warm regards,Courtney JohnsonOperations Manager
5.0分
其他
There was a loud buzzing noise coming from the vent the whole stay. Without the bathroom door closed easily loud.
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酒店回复: I’m glad you stayed with us, but I want to sincerely apologize for the loud buzzing noise from the vent you experienced during your stay. I understand how disruptive that can be, especially when it carries through without the bathroom door closed. A restful, quiet environment is one of the most important parts of any hotel stay, and I’m sorry we fell short in this area.Please know I’ll be sharing this with our maintenance team so they can inspect the vent systems in your room and ensure that this issue is addressed promptly.We truly value your input—it helps us catch things that may not be obvious day-to-day. Thank you for taking the time to let us know. I hope we’ll have the chance to welcome you back for a much smoother and more comfortable experience.Best regards,Brian Nolen IIGeneral Manager, FOUND Hotel Chicago
1.0分
其他
Property is situated in nice area. However, my room did not have AC. And in general it was very stuffy. Very uncomfortable
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酒店回复: I’m glad you enjoyed our nice location—being in a vibrant area of Chicago is something many of our guests appreciate. However, I want to sincerely apologize that your room did not have AC and that it felt stuffy and uncomfortable throughout your stay. Comfort is one of the most important parts of a guest’s experience, and I regret that we fell short for you in this regard.Please know I will be sharing your feedback with our maintenance and operations teams so we can better address issues with air circulation and ensure that rooms without properly functioning AC are either resolved immediately or not assigned until fixed.Your comments are valuable in helping us improve, and I truly appreciate you taking the time to let us know. If you give us another chance in the future, we’ll do everything we can to ensure your stay is much more comfortable.Best regards,Brian Nolen IIGeneral Manager, FOUND Hotel Chicago
两张上下铺，酒店大小还可以，因为我们没有行李，所以觉得空间还不错，工作人员服务也好
很棒的酒店，地理位置优越，员工也非常友好。
酒店本身非常独特。员工热情友好，乐于助人。唯一美中不足的是，尽管我们挂了房间清洁的牌子，房间却没有被打扫干净。这虽然不是什么大事，但忙碌了一天之后还是让我有点失望。酒店设有一个开放式厨房，提供咖啡和茶，我觉得非常方便贴心。
房间很棒，但是入住期间空调坏了，床不够干净，不过总体来说位置很好！
房间对两个人而言真的太小，但卫浴空间很足够。房间也整理得很干净。
所有的事情都在在线完成，而且回应得非常迅速。
完成住宿登记后会收一笔压金押金，这点在网页上没有揭露。
地段不错，但很吵。
酒店位置非常好。建筑状况良好，装修也很漂亮。
床很小，晚上噪音很大。入住期间我睡得不好。
I never stayed in the hotel, but I canceled my booking due to changed schedule but still they charged my card without me showing up in the premises.
Friendly service, easy check in, the room was spacious, bright and clean. Very close to train access and walkable to city sites. Plenty of local bars in walking distance. I will definitely stay here again.
There was a loud buzzing noise coming from the vent the whole stay. Without the bathroom door closed easily loud.
Property is situated in nice area. However, my room did not have AC. And in general it was very stuffy. Very uncomfortable