酒店回复: 非常感谢您与我们分享您的入住体验。我们很高兴得知您喜欢Found酒店的地理位置，并且觉得附近各种商店和餐厅都很方便。我们也欣慰地得知您对我们设备齐全的厨房表示赞赏；这正是我们的客人非常看重的空间。感谢您对客房清洁和在线入住流程的反馈。我们理解这可能与部分客人的预期有所不同，我们会认真考虑您的建议，并在相关说明中进行更清晰的阐述。您的反馈有助于我们不断改进。我们期待您下次光临芝加哥时再次入住Found酒店。此致，Found酒店运营经理 Courtney Johnson
酒店回复: 感谢您抽出时间分享您的入住体验，对于您入住期间遇到的不便，我深表歉意。任何客人都不应该在寒冷的芝加哥冬季忍受噪音过大、电视无法使用或房间供暖不足等问题。对于这些影响您的舒适度，我深感抱歉。虽然我们的团队能够为您更换房间，但显然第二个房间未能达到我们的标准，对此我深表歉意。您的反馈至关重要，我将与我们的维修和前台团队讨论这些问题，以确保此类情况得到及时解决，并防止再次发生。感谢您让我们注意到这些问题，我非常希望有机会与您直接沟通，以便我们妥善解决此事。此致，Courtney Johnson，运营经理，Found Hotel
1.0分
其他
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我原来的房间暖气坏了，浴室冷得像冰窖，床单也很脏……还能说很多。虽然条件很简陋，但也还行。
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酒店回复: 感谢您分享您的反馈。对于您遇到的问题，特别是暖气、浴室温度以及床单清洁度方面的问题，我深感抱歉。这远低于我们力求提供的舒适度和护理标准，我完全理解您的不满。您的体验与我们对团队的服务质量要求不符，感谢您将这些问题告知我。我将立即与客房部和维修部沟通，确保这些问题得到解决并防止再次发生。虽然我很高兴您的入住体验至少勉强可以接受，但我想让您知道，您值得拥有更好的体验。如果您愿意，我非常希望有机会与您进一步沟通，并妥善解决您的问题。此致，Courtney Johnson，运营经理，The Found Hotel
5.0分
家庭亲子
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All around a great place to stay, it's small but it's perfect if all you are doing is simply needing a bed to sleep in for the night. So clean, everything was clean and neat looking. Only negative thing I can say is there was no heating or air conditioning in my room, the thermostat on the wall wasn't working so neither was the actual unit. Staff had placed a small space heater in the room prior to our arrival and it was so hot in our room, I unplugged the heater and never had to plug it back in my entire stay. I would however consider staying here again. I recommend
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酒店回复: Thank you for taking the time to share your experience with us. We’re glad to hear that you found our hotel clean, comfortable, and a great fit for your needs. It’s wonderful to know you would consider staying with us again and that you feel confident recommending us—your feedback means a great deal.I would also like to sincerely apologize for the issue with the room’s heating and air conditioning. That is not the experience we aim to provide, and I appreciate you bringing it to our attention. While I’m glad the space heater helped, it’s clear that the room temperature became uncomfortable, and I am truly sorry for the inconvenience. I will be working with our maintenance team to ensure the thermostat and unit are properly repaired.We’re grateful for your understanding and hope to welcome you back for an even smoother and more enjoyable stay.
两张上下铺，酒店大小还可以，因为我们没有行李，所以觉得空间还不错，工作人员服务也好
很棒的酒店，地理位置优越，员工也非常友好。
酒店本身非常独特。员工热情友好，乐于助人。唯一美中不足的是，尽管我们挂了房间清洁的牌子，房间却没有被打扫干净。这虽然不是什么大事，但忙碌了一天之后还是让我有点失望。酒店设有一个开放式厨房，提供咖啡和茶，我觉得非常方便贴心。
酒店很棒，服务也很好。请维修一下入口处的密码键盘，它不太好用。按键很难按，尤其是在紧急情况下需要返回酒店时，更是让人抓狂。
房间很棒，但是入住期间空调坏了，床不够干净，不过总体来说位置很好！
房间对两个人而言真的太小，但卫浴空间很足够。房间也整理得很干净。
所有的事情都在在线完成，而且回应得非常迅速。
完成住宿登记后会收一笔压金押金，这点在网页上没有揭露。
我很喜欢Found这家民宿；它周边商店和餐厅很多，非常方便。唯一的缺点是房间清洁不如Airbnb那么彻底。不过我觉得这不算什么大问题。事实上，这样一来，他们就能把更多预算投入到厨房的装修上，而厨房的设施真的非常齐全。
他们应该在房源描述里注明入住是线上办理的。
我住的第一个房间就在一家露天夜总会的正上方……吵得要命，你会以为我的床就在吧台旁边，更糟糕的是，我的电视还坏了……他们给我换了个房间，但是新房间没有暖气，而当时是芝加哥的冬天。
我原来的房间暖气坏了，浴室冷得像冰窖，床单也很脏……还能说很多。虽然条件很简陋，但也还行。
All around a great place to stay, it's small but it's perfect if all you are doing is simply needing a bed to sleep in for the night. So clean, everything was clean and neat looking. Only negative thing I can say is there was no heating or air conditioning in my room, the thermostat on the wall wasn't working so neither was the actual unit. Staff had placed a small space heater in the room prior to our arrival and it was so hot in our room, I unplugged the heater and never had to plug it back in my entire stay. I would however consider staying here again. I recommend