酒店回复: Hey Yuan,We're absolutely thrilled to read your fantastic review. We're so glad you found our hotel to be cost-effective and enjoyed the smart home features we have to offer. Your compliments about our spacious and bright rooms are music to our ears - we believe in Lean Luxury, and it's great to hear you found our rooms very comfortable.We're also delighted that you found our location convenient, with easy access to the subway. As you rightly pointed out, Ruby Emma's location, though a little away from the city's hustle and bustle, offers an excellent base for exploring the city.We look forward to welcoming you back for another memorable stay at Ruby Emma Amsterdam.Your Ruby Emma Team

酒店回复: 嗨，Gia， 感谢您分享您在 Ruby Emma 的体验。 我们很高兴得知我们酒店的位置非常理想。酒店靠近地铁站，出行十分便捷，让您轻松游览阿姆斯特丹。 很高兴您欣赏我们客房的整洁和现代感。在城市忙碌了一天之后，这里是您恢复活力的理想休憩之所。我们非常荣幸能够为宾客营造轻松惬意的氛围，很高兴我们的努力为您带来愉快的入住体验。 我们期待下次您再次光临我们这座充满活力的城市时，再次欢迎您的到来。 Ruby Emma 团队

酒店回复: Hey Sunshine,Thank you for taking the time to share your honest feedback. We’re really sorry to hear about your experience at Ruby Emma. That sounds incredibly unpleasant, and it’s absolutely not the kind of stay we want any of our guests to have.At Ruby, we’re all about keeping things spotless and cosy. Unfortunately, in the hotel industry, bedbugs can sometimes be a problem. It’s important to note that their presence isn’t a sign of a lack of cleanliness – even the most meticulously maintained rooms can be affected, simply because these little pests travel easily with luggage.That said, we take the matter very seriously. After your feedback, our team on-site thoroughly checked the room, and we weren't able to find any signs of bedbugs or unusual activity. We also routinely carry out detailed inspections before every stay to ensure our rooms are clean, safe, and bug-free.If anything ever seems off during a stay, please don’t hesitate to reach out directly to our hosts on-site. They're there to help and can immediately investigate and take action if needed.We hope you'll give us another chance sometime.Your Ruby Emma Team

酒店回复: 嘿，Sunshine， 感谢您如此热情的评价。 我们很高兴听到您在 Ruby Emma 的住宿非常愉快，并且您喜欢我们融合了现代设计、可持续性和舒适度的设施。我们很高兴我们时尚的客房和智能技术为您的体验增色不少。 我们对可持续性的承诺确实是我们理念的基石之一。我们相信环保不仅对我们的地球有益，而且还能提升我们客人的旅行体验。 我们很高兴我们友好的员工能够为您提供帮助，并且您发现我们的酒吧和休息区氛围很好。是的，我们便利的地理位置对于想要探索阿姆斯特丹的客人来说绝对是一个加分项。 我们期待着您下次来阿姆斯特丹旅行时再次光临。 您的 Ruby Emma 团队

酒店回复: 您好，Kwaiitsang， 感谢您与我们分享您的入住体验。我们很高兴得知您在Ruby Emma的整体住宿体验非常满意，但我们非常抱歉，行李问题影响了您的最终入住体验。 我们完全理解您在取行李时发现行李箱损坏时的难过心情。我们的酒店经理已经与您直接联系，并尝试与您共同寻找解决方案。很遗憾，这未能给您带来支持，让您感到失望。 请放心，我们会认真对待您的反馈，并将根据您的经验反思未来处理此类敏感情况的方式。我们的目标始终是确保宾客留下美好的回忆——这次我们未能做到，对此我们深感抱歉。 我们希望未来能再次欢迎您光临Ruby Emma，或许我们还能再次以我们务实的服务赢得您的青睐。 您的Ruby Emma团队

酒店回复: 嘿，Sunshine， 非常感谢您深思熟虑的评论。 很高兴听到我们的团队能够将一个小问题转化为积极的体验。我们的主人经过培训，确保我们的客人感到受欢迎和轻松自在，听起来他们就是为您做到了这一点。 很高兴得知您喜欢您的房间和它所提供的美丽景色，以及我们时尚、现代的设计。 我们也很高兴听到您喜欢我们的位置。正如您所提到的，Ruby Emma 提供前往市中心和机场的便捷交通，使其成为探索阿姆斯特丹所有景点的理想基地。 我们期待着您下次光临。 您的 Ruby Emma 团队

酒店回复: Hey Sunshine,Thanks for taking the time to share your experience. It’s great to hear you liked the modern, automated set-up — that’s very much in tune with our Lean Luxury philosophy and down-to-earth service.We hear you on the clicking after lights out and the water pooling in the bathroom. Disruptions at night and a damp floor aren’t the wind-down anyone wants. Whenever something like that pops up, our hosts are on hand round the clock to help, including quick checks for things like drains or small maintenance tweaks, so your room stays comfortable.We really appreciate your feedback and your understanding. It helps us keep stays smooth and easy. We’d love to welcome you back to Ruby Emma for a calmer night’s rest.Your Ruby Emma Team

酒店回复: 嗨，Aymen， 感谢您的好评。 我们很高兴您认为 Ruby Emma 是情侣的理想之选。我们的目标是营造温馨舒适的氛围，让客人有宾至如归的感觉。 我们也很高兴您喜欢我们的位置。尽管我们稍稍远离喧嚣，但由于公共交通便利，我们仍然可以方便地前往城市的许多景点，例如皇宫和国立博物馆。 我们希望将来能再次欢迎您。 您的 Ruby Emma 团队

酒店回复: Hey Sunshine,Thank you for sharing your experience at Ruby Emma. We're delighted to hear that you enjoyed our minimalist furniture and lamps, found the room spacious, and the bed comfortable. Our Lean Luxury philosophy is all about combining comfort with a down-to-earth service.In terms of parking, we understand your comment. The parking facility is managed by a third party, aiming to provide a convenient solution for our guests who drive to the city. We know that operating it can be a bit tricky, and we appreciate your feedback on this.We hope your overall experience in Amsterdam was a memorable one, and we look forward to welcoming you back to Ruby Emma in the future.Your Ruby Emma Team

酒店回复: 嘿，卢克， 感谢您的精彩评论。很高兴听到您喜欢我们酒店的住宿，特别是我们酒店的清洁度、优越的地理位置以及我们提供的设施。靠近地铁站确实让探索阿姆斯特丹变得轻而易举，我们很高兴您发现这很方便。 感谢您选择 Ruby Emma，我们希望下次您来这座城市时能再次欢迎您。 您的 Ruby Emma 团队