The parking lot was well lit and seemed safe. The room was clean and quiet. It would have been nice if there had been decaffeinated coffee along with the regular coffee in the lobby.
2.0分
其他
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When I arrived at the property, staff was friendly and welcoming, however he could not find my reservation. He finally put me in a room. When I went to the room, there was another occupant in the room and we were both confused and frightened. I went back downstairs and explained the situation and the concierge put me in another room which he said was "clean enough, but one of the lights was not working" He said that he would have someone come swap it out, but I dont think that happened. On my penultimate day, housekeeping knocked on my door and asked me if I was checking out today because according to their records the room I was in was to be empty. I said I was to checkout the following day. They advised that I needed to confirm with the front desk. I went down to the front desk and I had to confirm my reservation for the following day. After checking out, I was to be refunded the $75 dollar deposit. Instead, the hotel charged me and kept the $75 without explaining why. I would not recommend that anyone stay here. The rooms and hotel feel old and outdated. It is in a sketchy area and not that close to central or uptown Charlotte. Barely anything in the snack area to eat, which can be tricky if you arrive on a late flight and dont necessarily want to order a full meal. The staff was friendly, but it did not make up for the confusion aroud my reservation that happened when I arrived and even as I was about to leave. 2/5.
3.0分
家庭亲子
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Stayed for one night prior to flying out of Charlotte. The bed and bathroom were clean. The a/c did not work in the first room i was given. Was able to change rooms. The window shades were completely down in both rooms and it was impossible to raise them as the chain was broken. The bed and bathroom were clean, the rest of the room (carpet, wall, shades) had stains and grime on them.
Not the nicest neighbourhood, but good enough for one night.
The staff at the front desk were friendly.
4.0分
其他
The staff was very friendly and the room was very clean but there was an issue with the water temperature taking a long time to get hot
4.0分
其他
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We had an overnight layover, so it was a very brief stay. The hotel feels a little dated, but was mostly clean. The shuttle driver who met us in the morning was bright and friendly.
我在酒店度过了一段极其愉快的时光。房间整洁舒适，床品柔软，设施齐全。服务人员热情周到，态度亲切。酒店的餐饮也非常出色，美味可口。强烈推荐！
隔壁邻居太吵了，一晚上都没睡好。早上醒来发现床上有只臭虫，我的背还被臭虫咬了个大包。我礼貌地要求酒店退款，但他们拒绝了。客户服务非常差。这家酒店又脏又乱，我以后再也不会住了！
挺新的，这个出乎意料，因为新，所以设施和卫生都不错，房间也很宽敞。位置环境的话，除了离机场近，其他一无是处，服务业也谈不上
服务很棒！我一定会再来的
坏的
The parking lot was well lit and seemed safe. The room was clean and quiet. It would have been nice if there had been decaffeinated coffee along with the regular coffee in the lobby.
When I arrived at the property, staff was friendly and welcoming, however he could not find my reservation. He finally put me in a room. When I went to the room, there was another occupant in the room and we were both confused and frightened. I went back downstairs and explained the situation and the concierge put me in another room which he said was "clean enough, but one of the lights was not working" He said that he would have someone come swap it out, but I dont think that happened. On my penultimate day, housekeeping knocked on my door and asked me if I was checking out today because according to their records the room I was in was to be empty. I said I was to checkout the following day. They advised that I needed to confirm with the front desk. I went down to the front desk and I had to confirm my reservation for the following day. After checking out, I was to be refunded the $75 dollar deposit. Instead, the hotel charged me and kept the $75 without explaining why. I would not recommend that anyone stay here. The rooms and hotel feel old and outdated. It is in a sketchy area and not that close to central or uptown Charlotte. Barely anything in the snack area to eat, which can be tricky if you arrive on a late flight and dont necessarily want to order a full meal. The staff was friendly, but it did not make up for the confusion aroud my reservation that happened when I arrived and even as I was about to leave. 2/5.
Stayed for one night prior to flying out of Charlotte. The bed and bathroom were clean. The a/c did not work in the first room i was given. Was able to change rooms. The window shades were completely down in both rooms and it was impossible to raise them as the chain was broken. The bed and bathroom were clean, the rest of the room (carpet, wall, shades) had stains and grime on them.
Not the nicest neighbourhood, but good enough for one night.
The staff at the front desk were friendly.
The staff was very friendly and the room was very clean but there was an issue with the water temperature taking a long time to get hot
We had an overnight layover, so it was a very brief stay. The hotel feels a little dated, but was mostly clean. The shuttle driver who met us in the morning was bright and friendly.