酒店回复: Hello Corey,Thank you for sharing your feedback. We take all guest comments seriously and appreciate the detail you provided about your stay. Your observations regarding cleanliness and maintenance are noted, and we will ensure they are addressed with the appropriate departments. We strive to provide a welcoming and comfortable environment for all our guests, and your input is valuable in helping us improve.
酒店回复: Hello O. Lamont,Thank you for sharing your feedback regarding your recent stay. We understand that the conditions you encountered did not meet your expectations, and we appreciate you bringing these concerns to our attention. It's important for us to know how we can improve the guest experience and ensure a welcoming environment for all. Your comments will be reviewed in detail with the relevant team for future improvements. Safe travels on your future journeys.
酒店回复: Hello April,We're sorry to hear about your experience, and we take your feedback seriously. We recommend contacting our management directly to address your concerns for further investigation. Thank you for bringing this to our attention.
1.0分
家庭亲子
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我讨厌这套房子。我的门锁不上。电视坏了。淋浴间把割草机弄坏了。地板湿漉漉的。空调也坏了。
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酒店回复: Hello Dominic, Thank you for sharing your feedback regarding your stay. We take guest concerns seriously, and we appreciate you bringing these issues to our attention. It's important to us that guests have a positive experience, and your comments will be noted for review by our management team to enhance future stays. We understand how crucial these amenities are for comfort and will strive to improve in those areas. Your insights are valuable as we continue to work on enhancing our guest experience.
酒店回复: Hello Michael,We're sorry to hear about your experience and appreciate your feedback. The cleanliness of our hotel rooms is always a top priority, and we take your comments seriously. We strive to provide a comfortable and safe environment for all our guests. Thank you for bringing this to our attention.
4.0分
其他
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我整个入住期间房间里都没有任何便利设施。工作人员一直承诺会提供，但从未提供。
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酒店回复: Hello Kadeesha, We apologize for any inconvenience you experienced during your stay. Our team strives to fulfill all guest requests promptly. Your feedback will be shared with the relevant departments for improvement. Should you have any further concerns, please feel free to contact our management team directly. Thank you for bringing this to our attention.
1.0分
其他
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吸烟酒店
闻起来有*****和香烟的味道。房间墙上有污渍之类的。
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酒店回复: Hello Steven,We regret to learn of your experience and apologize for any inconvenience caused during your stay. If you have any concerns or would like to discuss your stay further, please feel free to contact our management. Your feedback is valuable in helping us improve our services for all our guests.
还行，但以这个价格来说可以更好。
很棒的中转站，能睡个好觉，而且没有臭虫！
离加油站很近，离高速公路也不远，而且比西塞罗大街上的其他酒店都干净。
现在打扫卫生是不是太难了？
说实话，那些虫子真是太多了。各种各样的虫子都藏在外面，比如油漆下面、微波炉下面，还有浴室里。主卧的毯子很脏，上面还有香烟烧的洞。墙壁有裂缝，快要散架了，地板也很脏。床吱吱作响，地毯又脏又黏。这体验真不好。
千万别住这里。
房间很暗，床的一侧只有一盏灯。门锁坏了。淋浴间颜色很暗，淋浴区没有灯光，根本看不出来干净不干净。后楼北门的锁坏了，用手帕都挡不住。房间门刮到地板，因为地板皱巴巴的，像是被水淹过一样。后楼前面有人在车里闲逛。那里很黑，看起来不太安全。我们预付了房费，但没有住就离开了。我们去了几个街区外的一家酒店，没有选择红屋顶酒店，而是住在那里。
我拉下床单，发现了一只臭虫。我拍了张照片，把它杀了，然后拿给经理看。我告诉她我不能住。她说我还得付钱。我离开后打电话给美国运通。这家汽车旅馆经常有人抱怨
伊利诺伊州阿尔西普市西塞罗大道南12340号的Red Roff Inn酒店
员工走到我身后，站在我身后试图恐吓我，我没有拿回我的50美元押金，而且还把责任推到你**********身上！我替你辩护，因为我没有在线支付，而是在抵达和入住时支付的。我要退款，他们粗鲁无礼，喜欢争论，Res Roof的客服服务也很糟糕，我录了音，并向警方正式提交了欺诈指控！！！我再也不会预订这家酒店了！！
我讨厌这套房子。我的门锁不上。电视坏了。淋浴间把割草机弄坏了。地板湿漉漉的。空调也坏了。
太糟糕了！关门吧。我去了另一家酒店，感觉非常不安全，床单又脏又臭，都是别人的汗水留下的，就像上一个人的床单没换过一样！
我整个入住期间房间里都没有任何便利设施。工作人员一直承诺会提供，但从未提供。
吸烟酒店
闻起来有*****和香烟的味道。房间墙上有污渍之类的。