This was a very nice stay. Great friendly staff. Someone was gaming on the TV whoever stayed before us so it took us about half hour to figure out the TV. Housekeeping should really check all TV's as part of their routine. Gamers never put TV back on the right outputs when they are done. Not the hotel's fault, it just happens way too often. Otherwise, great hotel to stay at!
5.0分
情侣出游
Staffing is very kind and personable, the rooms are beautiful and stocked amazingly, ill certainly be returning.
2.0分
其他
展开
I was not given a double queen room like I had selected and needed due to the number of people in our party. The staff were less than helpful and I asked multiple times. I understand if we needed to wait until that room type was clean or if they just didn’t have any but then I was charged for the room I selected and got a king room. The room I was given was about $40 cheaper per night but I wasn’t given a discounted rate. It was very disappointing.
4.0分
其他
展开
The property was well-appointed with many amenities. The room decor was beautiful with a king bed, couch, sitting area, large studio kitchen and big bathroom. The bed was very firm. The water pressure for the shower was very low.
展开
酒店回复: Hey Ms.Piens, I am glad to hear you had a good stay at our hotel and that you liked all of the room decor, I will go ahead and pass along your feedback of the water pressure to our Maintenance team so they can look into fixing it.
3.0分
其他
展开
Pros - super spacious room and very clean.
Cons - check in was disorganized, lengthy and front desk person was not helpful. When booking through ******* I asked for rooms next to each other (conjoining rooms not necessary). I had my 80-year-old mom we wanted to be close to in the next room. Hotel front desk couldn’t find our second room and then said we were on different floors from each other. No offer to fix the situation and blamed it on us booking through *******. While hotel was clean - I don’t know if I would return due to front desk hassle. Also have yet to receive a receipt. Had to pre-charge a $35 incidental charge when getting the keys even though we had a card on file. Concerned front desk just added a charge?
展开
酒店回复: HI Jeni, this is Isabelle, we talked on the phone yesterday, I was and am very sorry to hear about your check in experience, and I want to let you know we have talked to that worker to ensure that sort of thing doesn't happen again. the incidental charge is essentially just a security deposit for the room, no matter if you book 3rd party or through the hotel directly you are charged that $35.
4.0分
其他
展开
Kitchen was missing some items (pan, can opener, glasses), glass shelves over vegetable & fruit drawers in refrigerator were missing, disposer circuit breaker kept tripping. Room was comfortable and clean and staff were good
5.0分
其他
展开
We were in a room near the elevators, but you couldn't tell. The staff was courteous and helpful. The pool was warm, hot tub was hot! Breakfast was lovely, plenty of choices. We will definitely stay again!
1.0分
商务出差
展开
I tried contacting ******* but could only talk to computers so nothing got resolved. I showed up at the hotel and there was no sign of our booking for 5 rooms but was charged on my credit card and app shows that it was good. Super frustrating as I need to get my refund back now somehow.
5.0分
情侣出游
If you have a pet, it's an incredible hotel with a very animal-loving staff
超级干净
This was a very nice stay. Great friendly staff. Someone was gaming on the TV whoever stayed before us so it took us about half hour to figure out the TV. Housekeeping should really check all TV's as part of their routine. Gamers never put TV back on the right outputs when they are done. Not the hotel's fault, it just happens way too often. Otherwise, great hotel to stay at!
Staffing is very kind and personable, the rooms are beautiful and stocked amazingly, ill certainly be returning.
I was not given a double queen room like I had selected and needed due to the number of people in our party. The staff were less than helpful and I asked multiple times. I understand if we needed to wait until that room type was clean or if they just didn’t have any but then I was charged for the room I selected and got a king room. The room I was given was about $40 cheaper per night but I wasn’t given a discounted rate. It was very disappointing.
The property was well-appointed with many amenities. The room decor was beautiful with a king bed, couch, sitting area, large studio kitchen and big bathroom. The bed was very firm. The water pressure for the shower was very low.
Pros - super spacious room and very clean.
Cons - check in was disorganized, lengthy and front desk person was not helpful. When booking through ******* I asked for rooms next to each other (conjoining rooms not necessary). I had my 80-year-old mom we wanted to be close to in the next room. Hotel front desk couldn’t find our second room and then said we were on different floors from each other. No offer to fix the situation and blamed it on us booking through *******. While hotel was clean - I don’t know if I would return due to front desk hassle. Also have yet to receive a receipt. Had to pre-charge a $35 incidental charge when getting the keys even though we had a card on file. Concerned front desk just added a charge?
Kitchen was missing some items (pan, can opener, glasses), glass shelves over vegetable & fruit drawers in refrigerator were missing, disposer circuit breaker kept tripping. Room was comfortable and clean and staff were good
We were in a room near the elevators, but you couldn't tell. The staff was courteous and helpful. The pool was warm, hot tub was hot! Breakfast was lovely, plenty of choices. We will definitely stay again!
I tried contacting ******* but could only talk to computers so nothing got resolved. I showed up at the hotel and there was no sign of our booking for 5 rooms but was charged on my credit card and app shows that it was good. Super frustrating as I need to get my refund back now somehow.
If you have a pet, it's an incredible hotel with a very animal-loving staff