酒店回复: We’re glad to know you had a positive experience overall, and we truly appreciate your feedback. If there’s anything we could have done to make your stay even better, we’d value any additional comments you’d like to share, as they help us continue improving.We hope to welcome you back for an even more enjoyable stay in the future.
1.0分
其他
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Staff was not on-site to check in called numours calls made to front desk none answered. Strange people walking in and out.As took picture of no staff will be back until 7am Thanksgiving morning , man came in asking if someone checking he none Radisson ID.I was displaced for mr my holiday vacation displaced
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered during your stay, including the lack of staff availability, security concerns, and the disruption to your holiday plans. This is not the level of service or safety we aim to provide our guests.Your feedback has been shared with our management team to ensure these issues are addressed immediately. We take guest safety very seriously and appreciate you bringing this to our attention. We hope you’ll consider giving us another opportunity in the future to provide a much better experience.
3.0分
家庭亲子
Room was cold, they claim it was fixed when I report it and the room was still cold. Parking is far from the entrance door
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酒店回复: Thank you for sharing your feedback. We apologize that your room did not reach a comfortable temperature despite reporting it, and that the parking location was inconvenient for you. This is not the experience we aim to provide, and we appreciate you bringing these concerns to our attention.Your comments have been shared with our maintenance team to ensure these issues are addressed promptly. We hope to have the opportunity to provide a more comfortable stay on your next visit.
3.0分
商务出差
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There was a running toilet bowl all night. I asked for another room and was told they would send someone over to fix it instead. The man came up to check it but never came back to fix it. I went down two times, even saw the mechanic who said he would come up in 15 minutes, he never did. Yes, I turned the water valve off, but that's not the point.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the running toilet and the delay in getting it resolved. This is not the level of service we aim to provide, and we understand how frustrating this must have been during your stay.Your comments have been shared with our maintenance and management teams so we can address these issues immediately and ensure they do not happen in the future. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a better experience.
4.0分
家庭亲子
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This hotel was used to accommodate my out of town relatives. The stay was good. There was one problem with an overhead tile but we were able to push it in place. Rooms are a little outdated and can be spruced up a bit, but the rooms were clean and accommodating. Most importantly the price point was very good and the hotel staff are extremely hospitable.
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酒店回复: Thank you for taking the time to share your experience. We’re glad your relatives had a good stay and that our staff made a positive impression. We appreciate your feedback regarding the room condition and will continue working to update and improve our property.It’s wonderful to hear that you found the rooms clean, accommodating, and at a good value. We hope to welcome you and your relatives back again soon!
体验感一般
服务太差了，扣了我双份的钱，携程已经付了房费，酒店再扣一次，而且押金100美金不退，太恶心了，跟携程沟通根本没有能力处理解决，最恶心的一次体验
Stars 酒店很棒，员工也很友好，酒店干净安静，入住手续办理得又快又简单。
一切都很好，酒店真的很有品质。这是我第二次住这家酒店了。
床很硬，淋浴也坏了。
房间
Staff was not on-site to check in called numours calls made to front desk none answered. Strange people walking in and out.As took picture of no staff will be back until 7am Thanksgiving morning , man came in asking if someone checking he none Radisson ID.I was displaced for mr my holiday vacation displaced
Room was cold, they claim it was fixed when I report it and the room was still cold. Parking is far from the entrance door
There was a running toilet bowl all night. I asked for another room and was told they would send someone over to fix it instead. The man came up to check it but never came back to fix it. I went down two times, even saw the mechanic who said he would come up in 15 minutes, he never did. Yes, I turned the water valve off, but that's not the point.
This hotel was used to accommodate my out of town relatives. The stay was good. There was one problem with an overhead tile but we were able to push it in place. Rooms are a little outdated and can be spruced up a bit, but the rooms were clean and accommodating. Most importantly the price point was very good and the hotel staff are extremely hospitable.