酒店回复: Thank you for taking the time to share your review. We truly appreciate your feedback, as it helps us improve and provide an even better experience for our guests. Your comments mean a lot to us, and we look forward to welcoming you back again soon.
酒店回复: We’re really glad to hear that you enjoyed your stay with us. Your feedback means a lot and helps us continue to make every guest’s experience better. It was a pleasure having you, and we hope to welcome you back soon!
2.0分
其他
原文
翻译提供方：Google
维护保养不到位，而且不整洁。
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酒店回复: Your feedback is important to us, and we truly apologize for any inconvenience caused. We’ll use your comments to help us improve.Thank you for bringing this to our attention.
4.0分
家庭亲子
原文
翻译提供方：Google
暂无评论
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酒店回复: Thank you for taking the time to share your review. We truly appreciate your feedback and are glad you chose to stay with us. It helps us continue to improve and provide a better experience for all our guests.
4.0分
其他
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It was clean and all people were very nice. The price was right, low for being where it was. The maintenance is the issue for 4 stars. A rug witha rip, put together in the wrong direction and not secured to the floor causeing a trip hazzard for non agile people. Big crack on the inside of the bathroom door. Siding flashes are not secured. But you get what you pay for, it was clean and only needed an overnight stay, thanks.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay at Cozy Inn Centralia. We are pleased to hear that you found our hotel clean and our team friendly. It’s wonderful to know that you felt the value for the price was right during your overnight stay.We appreciate your comments regarding maintenance issues, specifically the rug and bathroom door. Your observations are invaluable to us, and we will certainly address these concerns with our maintenance team to enhance the safety and comfort of our guests. We strive to provide a pleasant experience for everyone, and your insights will help us in our ongoing efforts to improve. Thank you once again for your feedback, and we hope to welcome you back in the future.
1.0分
其他
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Lesson learned! Dont waste your money!
I initially booked for 4 nights based on reviews and pictures because I liked the price, but knew right away as soon as we pulled into the parking lot that there was no way i would stay there. We got checked in, got our keys (they were 2 solid white cards with no name of the hotel anywhere and were stuck into a sleeve that looked like it has been used for the whole year with stains and ready to fall apart, our room was on the 2nd floor and there is no elevator, so we hauled our luggage up dirty stairs to see what was waiting for us in the room. Outside our window was a police officer retrieving a luggage cart from a homelessness man that was camped at the entrance, my shoe got stuck to a stain that was on the carpet, there were yellow stains on the comforter, fruit flies flying around by the door and bathroom, and a hole had been punched on the backside of the bathroom door. We left for about an hour and came back to ask about their cancellation policy which i had to call ******* since the room was booked online. After calls were made, i didnt get a definite answer to whether or not i would be refunded any of my stay, but i didn't care and checked out and called the manager in the morning. The manager was good to work with and was able to get a partial refund (I was charged for the 1st night) even though we didn't touch anything and the front desk employee checked right before we left after checking out. Will not be booking there ever again! Dirty & unsafe!
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酒店回复: We’re sorry to hear the room didn’t meet your expectations. Your feedback helps us improve, and we’ll make sure to look into this. We hope you’ll give us another chance to serve you better.
2.0分
其他
What has been a good stay for me in the past, missed the mark big this time. Both tile and carpet sticky and filthy.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Cozy Inn Centralia. We sincerely apologize for the issues you encountered with the cleanliness of both the tile and carpet. It is disappointing to hear that your experience did not meet the standards we strive to uphold, especially as you have had better stays with us in the past.We appreciate your observations, as they are crucial in helping us improve our services. Please know that your concerns will be addressed with our housekeeping team to ensure that our guests enjoy a clean and comfortable environment during their stay.We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with the experience you have come to expect from us.
5.0分
其他
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Honest opinion
No complaints, we basically just slept there. Wrestling tournaments kept us busy the entire day. But it was easy to book, easy to pick key and sign at front desk (they were right on it) room was clean, it has small fridge and microwave which was convenient. Now the breakfast they offered could offer more.
The parking was great, the staff very helpful and kind. I’ll stay again and recommend it for a really decent price and clean place to stay.
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酒店回复: We’re really glad to hear that you enjoyed your stay with us. Your feedback means a lot and helps us continue to make every guest’s experience better. It was a pleasure having you, and we hope to welcome you back soon!
2.0分
其他
Well, I was supposed to have a jacuzzi bathtub.Didn't have that supposed to have a pool, didn't have that waste of money.The room should not be that expensive
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酒店回复: We’re sorry to hear the room didn’t meet your expectations. Your feedback helps us improve, and we’ll make sure to look into this. We hope you’ll give us another chance to serve you better.
好吧，不过泳池坏了。
前台服务态度冷淡。酒店外观不错，但有很多不足之处。我们的房间紧邻高速公路，窗户关不严，所以噪音很大。泳池坏了，而这正是我们预订这家酒店的主要原因之一。*********没有事先通知客人，这令人无法接受，因为在我们自驾游美国期间，这种情况发生了好几次。此外，空调噪音也很大。不过，早餐还不错，尤其是有华夫饼机，而且Wi-Fi信号很好。价格也相当合理。如果房间位置更好一些，泳池也能正常使用，这家酒店会相当不错。
入住体验很棒。房间可能有点老旧，但宽敞干净，床也很舒服。早餐还不错。工作人员非常友好热情，乐于助人。
每晚价格非常实惠，地理位置也绝佳。物超所值。
维护保养不到位，而且不整洁。
暂无评论
It was clean and all people were very nice. The price was right, low for being where it was. The maintenance is the issue for 4 stars. A rug witha rip, put together in the wrong direction and not secured to the floor causeing a trip hazzard for non agile people. Big crack on the inside of the bathroom door. Siding flashes are not secured. But you get what you pay for, it was clean and only needed an overnight stay, thanks.
Lesson learned! Dont waste your money!
I initially booked for 4 nights based on reviews and pictures because I liked the price, but knew right away as soon as we pulled into the parking lot that there was no way i would stay there. We got checked in, got our keys (they were 2 solid white cards with no name of the hotel anywhere and were stuck into a sleeve that looked like it has been used for the whole year with stains and ready to fall apart, our room was on the 2nd floor and there is no elevator, so we hauled our luggage up dirty stairs to see what was waiting for us in the room. Outside our window was a police officer retrieving a luggage cart from a homelessness man that was camped at the entrance, my shoe got stuck to a stain that was on the carpet, there were yellow stains on the comforter, fruit flies flying around by the door and bathroom, and a hole had been punched on the backside of the bathroom door. We left for about an hour and came back to ask about their cancellation policy which i had to call ******* since the room was booked online. After calls were made, i didnt get a definite answer to whether or not i would be refunded any of my stay, but i didn't care and checked out and called the manager in the morning. The manager was good to work with and was able to get a partial refund (I was charged for the 1st night) even though we didn't touch anything and the front desk employee checked right before we left after checking out. Will not be booking there ever again! Dirty & unsafe!
What has been a good stay for me in the past, missed the mark big this time. Both tile and carpet sticky and filthy.
Honest opinion
No complaints, we basically just slept there. Wrestling tournaments kept us busy the entire day. But it was easy to book, easy to pick key and sign at front desk (they were right on it) room was clean, it has small fridge and microwave which was convenient. Now the breakfast they offered could offer more.
The parking was great, the staff very helpful and kind. I’ll stay again and recommend it for a really decent price and clean place to stay.
Well, I was supposed to have a jacuzzi bathtub.Didn't have that supposed to have a pool, didn't have that waste of money.The room should not be that expensive