酒店回复: Dear Liu, Thank you for your feedback. We’re truly sorry to hear that you feel dissatisfied with your recent stay.Regarding the RM100 charge, we would like to clarify that this fee was applied due to a heavily stained bedsheet found after check-out. The stain required special laundry treatment and additional hygiene procedures to ensure the linen met our cleanliness standards for future guests. This charge reflects the extra cost incurred for professional stain removal and sanitation.We understand that unexpected charges can be frustrating, and we apologize if this was not clearly communicated at the time. Please know that such fees are only applied when items require special handling beyond standard cleaning.If you would like to discuss this matter further, we are more than happy to review the details with you. We value your feedback and hope to have the opportunity to serve you better in the future.Kind regards,Kingston Hotel 20
非常不错的酒店,如果是独自出差,非常棒,如果是一家人,有点小,早餐是送给我的,出乎意料的好,还有蔬菜汤,还有好多个菜,一百多块简直太值了,而且安静,比武吉免登那个四百多的星悦不知道好多少倍,很棒的服务,很棒的酒店
地点可以,就在兹厂街,但是服务真的有待提高,我投诉前台房间里没有烧水壶,工作人员立即给我补充了一个。稍候我去吃晚饭,回来发现烧水壶不见了,上上下下找不到,我还以为我幻觉了,记忆力差,原本房间里就没有烧水壶?问前台,支支吾吾回答不上来。
和着你们是十个房间八个壶,哪家抱怨就去有壶的房间拿,而且是在没有通知客人的情况下,偷偷进来拿的。
敷衍的态度可想而知!
住隔壁的人随随便便就可以打开我的房门 向酒店诉说还已读不回我 这就是处理的态度吗
总体还可以吧,还算方便,房间小但干净,很便宜
被坑100令吉,住了半个月,以后不会再去了
毛巾有味道。给我房间窗户也没有。
环境:挺好的位置也不错
好!!!!!
最近入住金斯顿酒店20号(原名阿瑞纳星酒店),豪华套房一晚。
酒店提供地下停车场,但车位非常有限。运气好的话,或许能找到车位。
房间干净、宽敞、舒适,视野开阔,整体入住体验便捷愉快。不过,窗帘需要更换,因为它们破损且积满了灰尘。
早餐还不错——我给它打7分(满分10分)。
总的来说,这是一次不错的入住体验,但还有一些小的改进空间。
这家酒店很旧,到处都是蟑螂,简直太糟糕了,桌子上、浴室里都有。我等了两个小时才等到热水壶,打电话让他们送水过来,他们回答说“好的,好的”,然后就没了声音。我又打了三次电话,他们才说“好的”。我只好自己去取水。电梯很慢,房间里的窗户被砖头封住了,打不开。我要求换房间,他们给我换了一个有蟑螂的房间,窗外还有火车在嘎嘎作响。不过,他们允许我退房后把行李寄存在前台。