酒店回复: Dear Khun MiaowacaoThank you very much for your wonderful reviewWe’re delighted to hear that you enjoyed our convenient location near the Airport Express and ferry terminal, as well as the friendly service from our team.It truly means a lot to us that you would choose to stay with us again. We look forward to welcoming you back on your next visitBest regards,Ms. Kularb HomhounAssistant Front Office Manager

酒店回复: Dear Khun EdgarHooThank you for taking the time to share your detailed feedback. We truly appreciate your honest comments.As part of the BWH Group, our SureStay brand is designed to offer comfortable, quality accommodation at an affordable price point. We aim to provide great value while maintaining reliable standards for our guests.We understand your comments regarding amenities. SureStay focuses on essential comforts, and we continuously review guest feedback to see how we can enhance the overall experience.We’re pleased that you found the transportation options convenient, including the weekday shuttle service and nearby public ferry terminal. Accessibility is something many of our guests appreciate.Regarding the slight scent from the new renovation, we sincerely apologize for any discomfort. As a recently converted and newly opened property, we are actively ventilating and improving the environment to ensure a more pleasant stay.Your feedback is valuable to us as we continue to improve, and we hope to have the opportunity to welcome you again in the future.Kind regards,Ms. Kularb HomhounAssistant Front Office Manager

酒店回复: Dear Value guest Thank you very much for taking the time to share your feedback and for rating us 8 out of 10. We are delighted to hear that you enjoyed our spacious and comfortable rooms, as well as the newness of the hotel.We sincerely apologize for the inconvenience caused by the noise from the street-facing windows. Please be assured that we take your comments seriously and will look into possible improvements.We truly appreciate your support and hope to welcome you back again in the near future.Kind regards,Ms.Kularb Homhoun Assistance Frontoffice Manager

酒店回复: Dear Value guest Thank you very much for your kind review. We’re delighted to hear that you enjoyed our friendly staff and convenient location near the subway, bus, and boat stations.We also appreciate your feedback regarding the hot water and air conditioner. Your comments are very valuable, and we will share them with our team to improve our facilities and provide a more comfortable stay for our guests.We truly appreciate your support and look forward to welcoming you back on your next visit to Bangkok.Best RegardsMs.Kularb HomhounAssistance Frontoffice Manager

酒店回复: Dear Value guest Thank you very much for your generous review and for always giving full marks we truly appreciate your support.We’re glad to hear that you were overall satisfied with your stay. We apologize for the slight paint smell in the new room. As a newly opened property, some areas may still have a faint scent, but we’re continuously ventilating the rooms to ensure maximum comfort for our guests.Regarding the windows, they are designed for safety and energy efficiency, but we’re pleased to know that the air conditioning helped maintain your comfort.While our hotel is located in a quieter alley to provide a more peaceful environment, we understand that dining options in the immediate area may be limited. Our team is always happy to recommend nearby restaurants and attractions to enhance our guests’ experience.We truly appreciate your feedback and hope to welcome you back again for another pleasant stay.Kind regards,Ms. Kularb HomhounAssistant Front Office Manager

酒店回复: Dear Value guest,Thank you very much for your wonderful review. We are delighted to hear that your room exceeded your expectations and that you found it new and clean.We’re also glad we could accommodate your early check-in and make your arrival more comfortable. Your kind words about our team member who assisted with your luggage truly mean a lot — we will be sure to share your compliments with him.We look forward to welcoming you back again in the near future.Best RegardsMs.Kularb HomhounAssistance Frontoffice Manager

酒店回复: Dear Valued Guest,Thank you very much for sharing your experience with us. We’re pleased to hear that you found our location easy to find and convenient.We’re also glad you enjoyed the nearby restaurant there are indeed some wonderful hidden gems around our neighborhood!We truly appreciate your recommendation and hope to welcome you back again soon.Best regards,Ms.Kularb HomhounAssistance Frontoffice Manager

酒店回复: Dear Valued Guest,We are truly sorry to read your comments and are concerned to hear about your experience. Please be assured that honesty and transparency are fundamental values of our hotel, and we take such feedback very seriously.We would greatly appreciate the opportunity to understand more about what happened, as your review does not include specific details. Kindly contact us directly at [fom@surestayplusramkhamhaeng.com] so we can investigate the matter thoroughly and address your concerns appropriately.We remain committed to providing fair pricing, clear communication, and professional service to all our guests.Thank you for sharing your feedback.Best regards,Ms.Kularb Homhoun Assistance Frontoffice Manager

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback with us. We are delighted to hear that you appreciated our new facilities, the cleanliness of the environment, and the friendliness of our front desk team. Your kind words truly mean a lot to us.However, we sincerely apologize for the inconvenience you experienced regarding the hot water temperature and the disturbance during the renovation period. Please rest assured that we are carefully monitoring the hot water system to ensure it provides a consistently comfortable temperature. We are also working to minimize any noise impact and will continue improving our renovation management to avoid disturbing our guests, especially in the early morning.As a newly opened hotel, your feedback is extremely valuable in helping us improve. We truly hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay in the future.Kind regards,Ms.Kularb HomhounAssistance Frontoffice Manager