酒店回复: Dear Valued Guest,Thank you very much for choosing to stay with us and for sharing your positive feedback. We are delighted to know that you enjoyed our new facilities, breakfast experience, and the attentive service from our team. Your kind comments are truly appreciated and serve as great motivation for us to continue delivering thoughtful and comfortable experiences for all our guests. We sincerely look forward to welcoming you back again in the near future.Warm regards,Tien NguyenGeneral Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton Nha Trang. We are truly concerned to read your comments and sincerely apologize for the frustration and disappointment you experienced, particularly regarding the room cleaning and breakfast entitlement communication. This is certainly not the level of clarity and professionalism we aim to provide. Please rest assured that we are reviewing this matter carefully with our team to ensure accurately and consistently communication. We regret that your stay left such a negative impression and truly appreciate you bringing these concerns to our attention. Your feedback is important to us as we continue working to improve both service standards and guest communication.Should your travels bring you back to Nha Trang, we would appreciate the opportunity to better serve you and deliver a more positive experience.Warm regards,Tien NguyenGeneral ManagerTien.Nguyen@fourpoints.com
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your wonderful review. We are delighted to know that you enjoyed our facilities, convenient location, and smooth check-in experience. It is especially rewarding to hear your kind word about Front Office Team and their language skills, as well as the service they provided during your stay.Your special mentioned of Dung for preparing the take-away Breakfast is greatly appreciated. We will be sure to share compliments with him and the entire team as a great source of motivation.Once again, thank you for choosing our hotel Four Points by Sheraton Nha Trang. We truly look forward to welcoming you back and providing you with another memorable stay in the near future.Best regards,Trung DangRooms Division Manager
1人觉得有用
4.7分
城景高级特大床房
家庭亲子
给父亲住特大房,他非常满意
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酒店回复: Dear Sir/Madam,Thank you very much for choosing Four Points by Sheraton Nha Trang and for sharing your kind feedback. It is always our pleasure to provide a comfortable and enjoyable experience for our guests, and we are especially happy to hear that your time with us was a pleasant one. We sincerely look forward to welcoming you and your family again in the near future.Warm regards,Tien NguyenGeneral Manager
酒店回复: Dear Sir/Madam,Thank you for taking the time to share your feedback regarding your stay at Four Points by Sheraton Nha Trang.We are truly sorry to learn that your experience did not meet expectations, particularly concerning housekeeping service and overall cleanliness. This is certainly not the standard we strive to maintain. Your comments have been shared with the relevant departments for immediate review and corrective action. We regret that we did not provide the level of comfort and service you deserved.Should your travels bring you back to Nha Trang, we would greatly appreciate the opportunity to reconnect with you in advance so we can review your reservation details personally and provide a smoother and more satisfying experience.Warm regards,Tien NguyenGeneral ManagerTien.Nguyen@fourpoints.com
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your wonderful review about Four Points by Sheraton Nha Trang. We are delighted to know that you enjoyed your stay and the hotel location. Once again, thank you for choosing our hotel and we truly look forward to welcoming you back and providing you with another memorable stay in the near future.Best regards,Trung DangRooms Division Manager
5.0分
城景豪华特大床房
家庭亲子
酒店服务员态度都特别好,前台有会中文的小姐姐,早餐也好吃,有很多游客入住,推荐
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酒店回复: Dear Valued Guest,We are absolutely delighted to receive your perfect score and to know you had such a positive experience with us. It is wonderful to hear that you were satisfied with our service, especially the warm hospitality from our team. Your recommendation means a great deal to us and serves as strong encouragement for our entire team to continue delivering attentive and welcoming service to all our guests. We sincerely look forward to welcoming you back again in the near future.Warm regards,Tien NguyenGeneral Manager
4.8分
城景高级特大床房
家庭亲子
是个很新的酒店,工作人员热情服务,短暂住了一晚,睡得挺好😊
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酒店回复: Dear Valued Guest,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are delighted to know that you found our hotel comfortable and that our team contributed positively to your experience. It is especially lovely to hear that you had a restful night’s sleep during your stay. We truly appreciate your kind comments and hope to welcome you back again in the future.Warm regards,Tien NguyenGeneral Manager
4.6分
城景高级间(2张单人床)
家庭亲子
地段没有问题,非常中心
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酒店回复: Dear Sir/Madam,Thank you for choosing to stay with us and for your positive review. We are truly delighted to know that you were satisfied with our central location, cleanliness, and the service provided by our team.We sincerely look forward to welcoming you back for another memorable stay in the near future.Warm regards,Tien NguyenGeneral Manager
酒店是新建,床品设备是新,早餐挺丰富的,可以单点卡布奇诺和美式咖啡,前台服务比较周到,帮我们送提行李。
越南整体的服务而言还是有点欺负外来游客,宰一个是一个的风格!
这里的体验让人很不爽,第一天说白金卡送早饭,第二天就反悔不送了,关键还忽悠去楼上用早饭,等坐下来了才告诉我今天的早饭需要收费!有种被欺骗了强买强卖的感觉!让人很不爽!
我朋友的房间没有放小费就没给打扫!
硬件非常好,新酒店设施设备很新,而且齐全方便入住,地理位置也很好,就在市中心离海滩3分钟。尤其表扬这家酒店的服务,所有前台人员会说中文和英文非常方便顾客。我们5:30出发谢谢Duang帮我们准备了打包带走的早餐。下次再来还会光顾你们家。
给父亲住特大房,他非常满意
窗户不能打开,卫生和服务不好,订了两天的,第二天没有打扫,位置在后街,比喜来登便宜一两百元,差距特别大,避雷
酒店很新,服务也不错,交通便利,周边有乐天超市,好吃的餐馆还有咖啡馆也很多,感觉蛮不错的,性价比很高。
酒店服务员态度都特别好,前台有会中文的小姐姐,早餐也好吃,有很多游客入住,推荐
是个很新的酒店,工作人员热情服务,短暂住了一晚,睡得挺好😊
地段没有问题,非常中心
这家酒店根本不值这个价。房间毫无吸引力。床是普通的上下铺。枕头和床垫都不舒服。没有清洁服务,地板没洗,排水口里全是头发。他们不换脚巾,也不换床单。
我们办理入住时,塑料钥匙打不开门。来了五个人都没修好。我们试了六次才勉强打开。
杯子和玻璃杯都没洗过。