check in was very smooth, hotel was very clean, staff very friendly, always greeted us with a smile, even at 1:00 in the morning.
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酒店回复: Thank you so much for suck kind words. The team really appreciates it! We look forward to saying hello again soon.
2.0分
家庭亲子
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Hot tub and pool were broken , tried charging a additional 65 dollars a day for a pet fee.. had to leave a day early do to hot tub being broken .. (require one for my arthritis.. still waiting to be compensated for leaving a day early
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酒店回复: Dear Mr. Philip,Thank you so much for being our guest. I am sorry to hear that you experienced some shortfalls during your stay. For a refund of your second night you need to contact *******.Thank you.
2.0分
家庭亲子
Images are not at all from this property or current. Building run down. Everything overpriced for area and quality. Do not stay here.
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酒店回复: Dear Amber,Thank you for taking time to share your stay experience. It is unfortunate you were not able to chat with a front desk person during your stay or at check out to give input about the items which concerned you so they could offer apologies. We are sorry we fell short in meeting your expectations. Thank you for letting us know.
5.0分
家庭亲子
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We had stayed at this hotel a few years when it was under previous management. This time it was clear that since the Holiday Inn took over they had renovated it and made some great changes. Super clean, friendly staff, great breakfast, excellent pool and hot tub with late hours. The bar/restaurant next door was excellent too! Awe will be back!!
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酒店回复: Thank you so much Hiilary for being a loyal customer. We really appreciate it and thank you for such great feedback. We are so pleased you enjoyed this visit. We look forward to saying hello again soon.
3.0分
其他
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Stayed 2 nights
My sister 72 yrs old and myself 68 yrs old stayed 2 nights. The beds are way too high. My sister who has knee issues and on the shorter side struggled to get in bed and ended up injuring her right leg where she could hardly walk on it for 4 days and was in a lot of pain. I ended up with bed bug bites on my hands, upper arm and on my nose. The check in staff was super nice. The individual who was working the breakfast area was blaa. No smile or hello. Overall typical Holiday Inn Express.
3.0分
情侣出游
Hotel clean, staff friendly. The highway noise is horrendous. Not a place to rest
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酒店回复: Thank you so much Carol. We appreciate you staying and are awfully sorry to learn you didnt get good rest. We do apologize. We have put a note on your guest profile to ensure your next stay is in a room away from the highway.
5.0分
情侣出游
Staff was great. The suite was nice, the bed was a little bit too high.
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酒店回复: Thanks much Deborah. We are glad you enjoyed time with the team. Next time you are welcome to ask for a step to get into the bed. They are available at the front desk.
4.0分
其他
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Really like the property and the staff. Everything was clean and updated. The only significant negative is the proximity to I-43 and the constant traffic noise. The odd number rooms are on the opposite side of the building from the freeway so when booking, make sure to request a room on the east side of the building.
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酒店回复: Thank you so much for being our guest and for taking the time to let us know about your stay. We look forward to seeing you again soon.
4.0分
其他
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The staff was friendly and professional. Our room was clean and spacious. The overall spaces were clean, except a bit of litter in the elevator. The pool was refreshing, but seemed heavily treated with chemicals. The smell of chlorine was overwhelming.
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酒店回复: Thank you so much for your great feedback We appreciate hearing from you and look forward to seeing you again soon.
1.0分
其他
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The room smelled like animal urine with spots all over the carpeting. The entry way and bathroom floor was tile and appeared to have not been washed in a long time. I wet a wash cloth and hand soap and was the floor using my foot. The towel was dark brown when I was done. My daughter is very ill and was is awful pain when we arrived at 10:30pm and almost immediately went to sleep or I would have walked right back out. DISGUSTING!!!
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酒店回复: First of all, we are so sorry your daughter is ill and wish her great healing. Secondly, please accept our profuse apologies that the tile was not clean and thank you for letting us know. We apologize we fell short.
check in was very smooth, hotel was very clean, staff very friendly, always greeted us with a smile, even at 1:00 in the morning.
Hot tub and pool were broken , tried charging a additional 65 dollars a day for a pet fee.. had to leave a day early do to hot tub being broken .. (require one for my arthritis.. still waiting to be compensated for leaving a day early
Images are not at all from this property or current. Building run down. Everything overpriced for area and quality. Do not stay here.
We had stayed at this hotel a few years when it was under previous management. This time it was clear that since the Holiday Inn took over they had renovated it and made some great changes. Super clean, friendly staff, great breakfast, excellent pool and hot tub with late hours. The bar/restaurant next door was excellent too! Awe will be back!!
Stayed 2 nights
My sister 72 yrs old and myself 68 yrs old stayed 2 nights. The beds are way too high. My sister who has knee issues and on the shorter side struggled to get in bed and ended up injuring her right leg where she could hardly walk on it for 4 days and was in a lot of pain. I ended up with bed bug bites on my hands, upper arm and on my nose. The check in staff was super nice. The individual who was working the breakfast area was blaa. No smile or hello. Overall typical Holiday Inn Express.
Hotel clean, staff friendly. The highway noise is horrendous. Not a place to rest
Staff was great. The suite was nice, the bed was a little bit too high.
Really like the property and the staff. Everything was clean and updated. The only significant negative is the proximity to I-43 and the constant traffic noise. The odd number rooms are on the opposite side of the building from the freeway so when booking, make sure to request a room on the east side of the building.
The staff was friendly and professional. Our room was clean and spacious. The overall spaces were clean, except a bit of litter in the elevator. The pool was refreshing, but seemed heavily treated with chemicals. The smell of chlorine was overwhelming.
The room smelled like animal urine with spots all over the carpeting. The entry way and bathroom floor was tile and appeared to have not been washed in a long time. I wet a wash cloth and hand soap and was the floor using my foot. The towel was dark brown when I was done. My daughter is very ill and was is awful pain when we arrived at 10:30pm and almost immediately went to sleep or I would have walked right back out. DISGUSTING!!!