It was the most disgusting hotel I have ever stayed in. I had a room for two nights and I did not stay the second night. This hotel should be condemned. The bed was so bad that I could not get under the sheets. I slept two hours with the light on and one I open. I would not stay there again even if they paid me. I would not stay there again even if I was a roach.
2.0分
家庭亲子
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We didn’t check in until well after it got dark, and unfortunately the first room we were assigned did not have any sheets and bed spreads on them.
The room we finally got assigned was well worn and minimal and the TV did not work.
Even though this is a value type property, I would never recommend staying here.
The staff was very nice and apologetic, but they cannot make up for the conditions of this property.
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酒店回复: Dear William,Thank you for sharing your experience at Capital O Amerihost Inn and Suites Kingdom City Hwy 54 MO. We sincerely apologize for the issues you encountered with your room and understand how disappointing this was. While we’re glad our staff was courteous and apologetic, we recognize that the room conditions fell short of expectations.Your feedback is valuable, and we are reviewing these concerns to make improvements for future guests.Sincerely,LisaCapital O Amerihost Inn and Suites Kingdom City Hwy 54 MO
1.0分
其他
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The room was not clean and the staff smokes pot at the front desk. the towels and wash rags were stained. The staff was all strung out on meth and couldn’t even stand still. The carpet was sticky and nasty
1.0分
商务出差
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They double charged my card for a deposit and immediately denied it although I saw the desk clerk run my card multiple times and toss receipts in a trash bin, and I then even showed them my account online, because I had received two notifications. ... They wouldn't give the deposit back (even the initial charge - half what they owed me) at checkout either. Was told the owner would have to handle that that evening, long after I had had to check out and go. My room was barely used and left in clean condition, by the way. I've just started a dispute for the deposit charges as I now believe I've been defrauded.
1.0分
商务出差
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No pillowcases, bed had dirty sheets (could see hair/dirt in sheets), furniture had large stains, tv didn’t work, very clearly needed swept mopped and vacuumed, layer of grime on everything. Staff was decent however and AC worked well although no cover on the electrical outlet…
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酒店回复: Hi Elisa,We sincerely apologize for the condition of your room during your stay at Capital O Amerihost Inn and Suites Kingdom City Hwy 54 MO. Your feedback regarding cleanliness and maintenance is taken very seriously, and we will address these issues with our housekeeping and maintenance teams immediately.We appreciate your kind words about our staff and the AC, and we hope to have the opportunity to provide you with a much improved experience in the future.Sincerely,MariaCapital O Amerihost Inn and Suites Kingdom City
3.0分
其他
Room was fine, room was not supplied with wash cloths or bath towels. Staff was quick to get.
2.0分
情侣出游
Was dirty had to clean the bathroom and wipe off the tables snd end tables.People made noise all around
2.0分
其他
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It was rough off the get go. Smelled like smoke as soon as you walked in. The receptionist was acting very weird, acted like she was on meth. About 5 minutes after I got into my room, two guys were yelling at each other and threatening to fight one another. Room was not clean. There was a chair that originally had electric controls to kick out the footrest, but that was not working and didn’t even have an electrical plug to plug in. Very rough- certainly won’t be staying there again.
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酒店回复: Hi Duane,Thank you for your feedback. We’re sorry to hear about your experience and truly regret that we did not meet your expectations during your stay. Cleanliness and guest comfort are our top priorities, and we will investigate the concerns you've raised regarding the room and the situation with the staff. We take safety and satisfaction seriously, and your comments will help us improve. We hope you'll consider giving us another opportunity to provide a better experience in the future.Best regards,The team at Capital O Amerihost Inn and Suites Kingdom City
3.0分
其他
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There were gnats in the room. Card key reader didn't work but once out of 10 tries. Smoking rooms are only on the third floor but there's no elevator so I had to get a room for non-smoking. Room was clean but definitely need upgrades. Wi-Fi was iffy
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酒店回复: Hi Fran,Thank you for sharing your feedback about your stay at Capital O Amerihost Inn and Suites Kingdom City Hwy 54 MO. We’re sorry to hear about the issues you encountered with the room, key card access, and Wi-Fi. We appreciate you noting that the room was clean, and we’ll be sure to address the areas needing improvement to enhance our guests’ experience.Your comments help us make necessary upgrades, and we hope you’ll consider giving us another chance in the future.Best regards,Management TeamCapital O Amerihost Inn and Suites Kingdom City Hwy 54 MO
1.0分
家庭亲子
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Rooms are ok , owner wants to charge a $100 deposit to stay on top of the room rate,
The refuses to return you're deposit even though you get told it will be returned on check out ,wanted me to pay a deposit after renting a room on Travelocity, whwn the website doesn't mention the $100 deposit. They tell you on arrival.
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酒店回复: Dear William,Thank you for your feedback regarding Capital O Amerihost Inn and Suites Kingdom City Hwy 54 MO. We sincerely apologize for the confusion with the deposit and any inconvenience caused. Your concerns will be reviewed and addressed immediately.Warm regards,LisaCapital O Amerihost Inn and Suites Kingdom City Hwy 54 MO
It was the most disgusting hotel I have ever stayed in. I had a room for two nights and I did not stay the second night. This hotel should be condemned. The bed was so bad that I could not get under the sheets. I slept two hours with the light on and one I open. I would not stay there again even if they paid me. I would not stay there again even if I was a roach.
We didn’t check in until well after it got dark, and unfortunately the first room we were assigned did not have any sheets and bed spreads on them.
The room we finally got assigned was well worn and minimal and the TV did not work.
Even though this is a value type property, I would never recommend staying here.
The staff was very nice and apologetic, but they cannot make up for the conditions of this property.
The room was not clean and the staff smokes pot at the front desk. the towels and wash rags were stained. The staff was all strung out on meth and couldn’t even stand still. The carpet was sticky and nasty
They double charged my card for a deposit and immediately denied it although I saw the desk clerk run my card multiple times and toss receipts in a trash bin, and I then even showed them my account online, because I had received two notifications. ... They wouldn't give the deposit back (even the initial charge - half what they owed me) at checkout either. Was told the owner would have to handle that that evening, long after I had had to check out and go. My room was barely used and left in clean condition, by the way. I've just started a dispute for the deposit charges as I now believe I've been defrauded.
No pillowcases, bed had dirty sheets (could see hair/dirt in sheets), furniture had large stains, tv didn’t work, very clearly needed swept mopped and vacuumed, layer of grime on everything. Staff was decent however and AC worked well although no cover on the electrical outlet…
Room was fine, room was not supplied with wash cloths or bath towels. Staff was quick to get.
Was dirty had to clean the bathroom and wipe off the tables snd end tables.People made noise all around
It was rough off the get go. Smelled like smoke as soon as you walked in. The receptionist was acting very weird, acted like she was on meth. About 5 minutes after I got into my room, two guys were yelling at each other and threatening to fight one another. Room was not clean. There was a chair that originally had electric controls to kick out the footrest, but that was not working and didn’t even have an electrical plug to plug in. Very rough- certainly won’t be staying there again.
There were gnats in the room. Card key reader didn't work but once out of 10 tries. Smoking rooms are only on the third floor but there's no elevator so I had to get a room for non-smoking. Room was clean but definitely need upgrades. Wi-Fi was iffy
Rooms are ok , owner wants to charge a $100 deposit to stay on top of the room rate,
The refuses to return you're deposit even though you get told it will be returned on check out ,wanted me to pay a deposit after renting a room on Travelocity, whwn the website doesn't mention the $100 deposit. They tell you on arrival.