酒店回复: Dear Valued Guest,Thank you for taking the time to share your wonderful review with us. We’re delighted to know that your experience at Golden Tulip Essential PIK 2 was memorable.Your kind words truly inspire our team to deliver even better hospitality every day. We look forward to welcoming you back soon for another comfortable and enjoyable stay.With Warm Golden Tulip Hospitality Garna Sobhara SwaraGeneral Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re pleased to know that there were aspects of your stay at Golden Tulip Essential PIK 2 that you enjoyed.At the same time, we truly appreciate you highlighting the areas where your experience fell short. Your comments are valuable for us, as they help our team improve and provide a consistently better stay for all our guests. Please rest assured that we are taking your input seriously and will work on enhancing our service and facilities.We hope to have the opportunity to welcome you back in the near future, so we can deliver an experience that is not only comfortable but exceeds your expectations.With Warm Golden Tulip Hospitality,Garna Sobhara SwaraGeneral Manager
2.2分
两卧房
商务出差
房间卫生不好，地板都是脏的，没打扫过，房顶还有蜘蛛丝
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酒店回复: Dear Mr/Mrs,We are sorry to hear that your stay was less than satisfactory. At Golden Tulip Essential PIK 2, we strive to provide a comfortable and enjoyable experience for all guests, and we regret that we fell short during your visit.Your concerns regarding the cleanliness have been noted and addressed with our team to prevent recurrence.Thank you for bringing this to our attention. We hope to have the chance to serve you better in the future.Best regards,Golden Tulip Essential PIK 2 Management
1.0分
一室房
其他
我订了房间，是离店扣费的，我有事退单了，结果不给退，还扣了我的费用，是黑店，大家不用去这里。
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酒店回复: Dear Mr/Mrs,We are sorry to hear that your stay was less than satisfactory. At Golden Tulip Essential PIK 2, we strive to provide a comfortable and enjoyable experience for all guests, and we regret that we fell short during your visit.Your concerns regarding facilities have been noted and addressed with our team to prevent recurrence. Regarding the cancellation fee, kindly confirm the details directly with the online travel agent through which you made your reservation, as the policy and charges are managed by the respective platform.Thank you for bringing this to our attention. We hope to have the chance to serve you better in the future.With Warm Golden Tulip HospitalityGarna Sobhara SwaraGeneral Manager
2.3分
一室房
商务出差
非常不好的体验，前台和人机一样，突发事件连个道歉都没有。真就吃个位置
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酒店回复: Dear Valued Guest,We are sorry to hear that your stay was less than satisfactory. At Golden Tulip Essential PIK 2, we strive to provide a comfortable and enjoyable experience for all guests, and we regret that we fell short during your visit.Your concerns regarding service have been noted and addressed with our team to prevent recurrence.Thank you for bringing this to our attention. We hope to have the chance to serve you better in the future.Best regards,Golden Tulip Essential PIK 2 Management
5.0分
一室房
商务出差
房间干净整洁，周边配套设施齐全，交通便捷
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your wonderful review with us. We’re delighted to know that your experience at Golden Tulip Essential PIK 2 was memorable.Your kind words truly inspire our team to deliver even better hospitality every day. We look forward to welcoming you back soon for another comfortable and enjoyable stay.With Warm Golden Tulip Hospitality Garna Sobhara SwaraGeneral Manager
4.0分
一室房
独自旅行
停车服务的小伙子真是不礼貌
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酒店回复: Dear Valued Guest,We are sorry to hear that your stay was less than satisfactory. At Golden Tulip Essential PIK 2, we strive to provide a comfortable and enjoyable experience for all guests, and we regret that we fell short during your visit.Your concerns regarding service have been noted and addressed with our team to prevent recurrence.Thank you for bringing this to our attention. We hope to have the chance to serve you better in the future.Best regards,Golden Tulip Essential PIK 2 Management
4.8分
一室房
商务出差
出差住很不错，配套很齐全
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your wonderful review with us. We’re delighted to know that your experience at Golden Tulip Essential PIK 2 was memorable.Your kind words truly inspire our team to deliver even better hospitality every day. We look forward to welcoming you back soon for another comfortable and enjoyable stay.With Warm Golden Tulip Hospitality Garna Sobhara SwaraGeneral Manager
5.0分
一室房
商务出差
超级超级美
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酒店回复: Dear Mr/Mrs,Thank you for taking the time to share your wonderful review with us. We’re delighted to know that your experience at Golden Tulip Essential PIK 2 was memorable.Your kind words truly inspire our team to deliver even better hospitality every day. We look forward to welcoming you back soon for another comfortable and enjoyable stay.With Warm Golden Tulip Hospitality Garna Sobhara SwaraGeneral Manager
房间空间很大床也很大，卫生干净，环境安静，位置有点偏僻在海边，风景可以，早歺一般，有泳池水也很清彻。
酒店在这边筒子楼的楼里面，我订的两室一厅房间，房间极其狭小，刚装潢的房间气味较重，前台比较热情，房间较为干净，住了两天，第一天有矿泉水和肥皂，第二天开始矿泉水，肥皂和卫生纸就不做补充了。
房间卫生不好，地板都是脏的，没打扫过，房顶还有蜘蛛丝
我订了房间，是离店扣费的，我有事退单了，结果不给退，还扣了我的费用，是黑店，大家不用去这里。
非常不好的体验，前台和人机一样，突发事件连个道歉都没有。真就吃个位置
房间干净整洁，周边配套设施齐全，交通便捷
停车服务的小伙子真是不礼貌
出差住很不错，配套很齐全
超级超级美
我觉得客服态度需要更友好一些。我只问了几个问题，但他为什么这么粗鲁？他还反复强调我们是顾客。