酒店回复: Dear guest,Thank you for sharing your feedback with us and we are glad to know that you had such a great stay at lyf on Elizabeth. We hope to welcome you back again on your next trip to the city!Kind regards,Nicolas Martinez Bidart - Guest Service Manager.

酒店回复: Dear guest,Thank you for taking the time to share your feedback. We’re truly sorry to read that your experience did not meet expectations.We sincerely apologise for the disturbance you experienced. While there is construction activity in the surrounding area, it operates in accordance with local regulations, typically finishing between 3:00pm and 5pm and not commencing before 7:00am on weekdays only. As we are located in the Melbourne CBD, some level of general city noise (traffic and street activity) can be expected, but we understand that sensitivity to noise varies and regret the impact this had on your stay.We are also concerned to hear about the issues you raised regarding the refrigerator, toilet, lighting, curtains, and towel cleanliness. This is certainly not the standard we aim to deliver, and your comments have been shared with our housekeeping and maintenance teams for immediate follow-up and corrective action.Regarding water and kettles in the room, at lyf we take sustainability very seriously and do not provide single-use plastic water bottles. While kettles are not placed in individual rooms, guests are welcome to enjoy complimentary tea and coffee in our fully equipped kitchen located on Level 1.We regret that we were unable to provide you with a more comfortable experience and that you chose to cancel your future reservations. Nonetheless, we truly appreciate your feedback, as it helps us continue to improve. Kind regards, Nicolas Martinez Bidart - Guest Service Manager.

酒店回复: Dear guest,Thank you for sharing your feedback.We’re delighted to hear that our front desk team made a positive impression — we truly appreciate your kind words about their enthusiastic service. We’re also glad you enjoyed our convenient location and found good value for money during your stay.It’s great that you were able to explore the nearby City Walk, which is indeed a popular option in the city center for shopping and dining.We value your comments and hope to have the opportunity to welcome you back for an even better experience next time.Regards,Nicolas Martinez Bidart - Guest Service Manager

酒店回复: Dear guest,Thank you for taking the time to share your detailed feedback.We’re truly sorry to hear that your stay did not meet your expectations. Our housekeeping schedule is designed to service rooms every four days as part of our sustainability-focused concept, and additional cleaning can be arranged upon request for an extra fee. We regret if this was not clearly communicated and for the inconvenience you experienced regarding towels and linen.We also understand that road noise and room size may not suit every guest. As we are located in a central area, some external noise can occur, though we appreciate your comments and will continue exploring ways to improve guest comfort. Regarding amenities, our rooms are intentionally designed to offer simple, essential facilities in line with our sustainability approach.We’re sorry that aspects such as the pillows, layout, and mirror placement did not feel comfortable for you. Your feedback is important and will be shared with management for review.We genuinely regret that your experience left you feeling this way and hopefully you will give us a chance to redeem ourselves in the future.Regards,Nicolas Martinez Bidart - Guest Service Manager

酒店回复: Dear guest, We’re delighted to hear that you found our location convenient and appreciated our new and modern facilities, it’s wonderful to know you felt the stay offered good value.As you mentioned, we operate with a serviced apartment concept rather than a traditional full-service hotel model. Daily housekeeping is not included as standard, but additional servicing can be arranged upon request for an extra fee.In line with our sustainability commitments, we also do not provide single use disposable toiletries. Instead, we offer refillable bathroom amenities to reduce environmental impact.We truly appreciate you highlighting these points for future guests, as it helps set the right expectations. Thank you again for staying with us, and we hope to welcome you back in the future. Kind regards, Nicolas Martinez Bidart - Guest Service Manager.

酒店回复: Dear guest,Thank you for sharing your experience.We sincerely apologize for the early morning noise you encountered on your first day. While some external noise is unfortunately beyond our control, we’re very glad our front desk team was able to assist promptly and arrange a room change to make your stay more comfortable.As part of our concept, daily housekeeping is not automatically included, and it is available upon request for an extra fee. We aim to offer flexible options while keeping our rates competitive.We appreciate your understanding and hope to welcome you back for an even smoother stay next time.Kind regards,Nicolas Martinez Bidart - Guest Service Manager

酒店回复: Dear guest,Thank you very much for your wonderful feedback.We’re delighted to hear that you found the property clean and tidy, and that you enjoyed our convenient location. Being close to the Australian Open is definitely a highlight, so we’re especially pleased that getting to the stadium was quick and easy for you.It’s also great to know that you felt you received excellent value for money during such a busy period, and that our service met your expectations.We truly appreciate your kind words and would be more than happy to welcome you back next time you’re in town!Kind regards, Nicolas Martinez Bidart - Guest Service Manager.

酒店回复: Dear guest,Thank you for sharing your feedback.We’re glad you enjoyed our great location and found our team’s service helpful. While our rooms are simply furnished and do not include tea or coffee facilities, complimentary tea and coffee are available for all guests in our kitchen on Level 1. We appreciate your comments and hope to welcome you back for another stay.Regards,Nicolas Martinez Bidart - Guest Service Manager.

酒店回复: Dear guest,Thank you for your feedback.We’re sorry to hear that your stay did not fully meet your expectations. However, we are not entirely sure what you are referring to regarding “any services come with an extra charge.” We aim to be transparent about all pricing, and any optional services that carry an additional fee are clearly communicated in advance.If there was a specific service or charge that concerned you, we would truly appreciate more details so we can review it properly.Your feedback is important to us, and we are always looking for ways to improve the guest experience.Kind regards,Nicolas Martinez Bidart - Guest Service Manager

酒店回复: Dear Guest,Thank you for sharing your feedback.We’re very sorry to hear that your room was not cleaned properly. This is certainly not the standard we aim to provide, and we sincerely apologize for the inconvenience and disappointment this caused. Your comments have been shared with our housekeeping team so we can address this matter immediately and prevent it from happening again.We’re pleased that you appreciated our location, but we truly regret that the rest of your experience did not meet expectations. We hope you might consider giving us another opportunity in the future to provide you with a much better stay.Regards,Nicolas Martinez Bidart - Guest Service Manager