酒店回复: Dear Guest,Thank you for taking the time to share your impressions of your stay at our hotel. We are genuinely pleased to hear that you found our location and amenities comfortable.We truly appreciate your kind words regarding the convenience of public transportation, including the availability of buses and the proximity to the metro station, which ensure easy access to the city's attractions and the airport.It is also very gratifying to know that the room amenities contributed to making your stay, including a longer visit, as comfortable as possible.We would be delighted to welcome you back to our hotel!Best regards,The Vertical Hotel Chain Team
酒店回复: Good day! Thank you for sharing your impressions of your stay! We are pleased to hear that you appreciated the cleanliness and orderliness of our hotel.We regret that the size of the room did not fully meet your expectations and that the luggage lift felt inconvenient. We always strive to offer comfortable accommodations. In the future, please do not hesitate to contact us — we will do our best to find the most suitable option for your convenience.We sincerely apologize that the closure of the metro station caused you discomfort. We do our best to advise our guests on public transportation options.We would be truly happy to see you again and hope that your next visit will be as comfortable and enjoyable as possible!Best regards,The Vertical Group Team
酒店回复: Good day! Thank you very much for your review and for sharing your impressions of your stay at our hotel. We are very pleased to hear that you appreciated the enthusiasm of our English-speaking front desk team and the interesting design of the rooms.We sincerely regret that some aspects of your stay did not meet your expectations. We are deeply concerned about your feedback regarding cleanliness — this is absolutely unacceptable. We have already initiated a thorough review of our housekeeping service and are revising our cleaning protocols to ensure such situations do not happen again.We also regret the issues with soundproofing. We understand how important peace and quiet are for a comfortable stay, and your comment will be forwarded for investigation and potential solutions.We appreciate your kind words about the overall impression and that it was convenient for you to get a taxi. We hope you will give us another opportunity to improve your experience at our hotel!Best regards,The Vertical Group Team
酒店回复: Good day!Thank you for taking the time to leave a review. Early check-in is indeed available as an additional paid service. Breakfasts are also offered upon request for an extra fee.Please note that the metro station is currently under renovation, but the hotel's location remains quite close to the historic city center. We are always happy to help you find the most convenient ground transportation routes.We look forward to welcoming you again!
2人觉得有用
5.0分
错层公寓exter
朋友出游
非常满意,强烈推荐!
前台会说英文,态度很好很有耐心。房间空间较大,温度适宜,设施比较新且没有异味。
价格也很合适,总之推荐入住。
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酒店回复: Good day! Thank you very much for your wonderful review and such a high recommendation! We are delighted to hear that you were very pleased with your stay and that you recommend us.It is especially gratifying to know that you appreciated the friendliness and English-speaking skills of our reception staff. We always strive to provide the best service for our guests.We are also glad that you enjoyed the spacious room with a comfortable temperature.We look forward to welcoming you back to our hotel!Best regards,The Vertical Group Team
酒店回复: Good day!Thank you very much for your detailed feedback. We are pleased to hear that you appreciated the friendliness of our front desk staff and the convenient location of our hotel.Please accept our sincere apologies for the quality of housekeeping in your room. We take your comments very seriously and will conduct additional training with our housekeeping team to ensure this does not happen again.We kindly ask you not to hesitate to contact our front desk staff at any time — we are always ready to promptly assist and resolve any issues that may arise.Once again, thank you for your feedback. We look forward to welcoming you back and providing you with a higher level of service.Kind regards,The Vertical Team
酒店回复: Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the atmosphere at our hotel and that our front desk staff provided helpful service. It's especially great to know that our team member's multilingual abilities made your stay more comfortable. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!
5.0分
一室双人房
家庭亲子
工作人员很友好,特有耐心交流。
下次还会再来
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酒店回复: Good day! Thank you very much for your wonderful review! We are incredibly pleased to hear that you highly appreciated the friendliness of our team. Your kind words are the best reward and confirmation that we are moving in the right direction.There is nothing more rewarding for us than knowing that you plan to return. We look forward to welcoming you back to our hotel next time!Sincerely,The Vertical Network Team
4.0分
双层公寓 Rozanova
朋友出游
房间较小 两个男生或者行李多的慎选这个房型
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酒店回复: Good day!Thank you very much for your feedback. We highly appreciate your honest opinion, as it helps other travelers make informed choices.We understand that for some guests, especially those with large luggage or traveling in groups, room space can be a key factor for comfort. Our hotel offers various room categories, and we are always happy to assist in choosing an option that best suits your needs and preferences.We sincerely look forward to welcoming you again and helping you select a more spacious room for your next visit.Kind regards,The Vertical Team
作为一个经常独自旅行的人来说,我觉得酒店非常的方便,虽然地铁口关闭了,但是门口就有公交车能够到达市区的景点,离最近的地铁站也只有两、三个站的距离,往来机场也非常的方便。有独立的洗手间和卫生间,有微波炉有冰箱。如果是旅居10天半个月也是非常合适的。
酒店还行,环境干净整洁,一楼有点窄,反正我行李箱打开就没啥地方走路了,楼上宽敞但谁会把行李箱拖楼上去??位置原本还行有地铁,去的时候那个地铁站没开无语了,只能打车导致不太便利。
总的来说如果有地铁,这个酒店可以;没有地铁,no。
不过楼下有咖啡厅还不错
前台服务人员都是特别热心的会英语的年轻人👌房间设计得也挺有趣,但是!
1.卫生很差:地板上有长头发,厕所有点闷臭,二层地板有沙粒还是啥的光脚踩起来颗粒感十足(不是),烧水壶准备用之前拿纸擦了一下纸变黄了(?到底是什么…)然后就放弃使用了。
2.隔音:宛如和隔壁同住一屋👍形同虚设
但是总体而言还是不错的!打车也方便,交通15/50/17好像都到,嗯
提前入住一小时,需要补1750卢布。早餐晚上9点之前跟前台说,他们准备第二天的早餐,我没吃早餐不知道怎么样。关键是,酒店附近的地铁站关闭了,关到27年,如果是为了靠近地铁站选的这个酒店可以放弃了,出门不是很方便。
非常满意,强烈推荐!
前台会说英文,态度很好很有耐心。房间空间较大,温度适宜,设施比较新且没有异味。
价格也很合适,总之推荐入住。
圣彼得性价比高的酒店不多,这个酒店尚可,没啥配套用品一块肥皂,打扫房间太水。前台热情倒是不错,改进下配套和客房吧
公寓非常棒,很干净,房间里一应俱全。前台的工作人员也很友善。酒店位置很方便,去景点很快,离市中心也近。我们一定会再来的,也会推荐给朋友。
酒店环境很好 前台工作人员服务也很好 有位先生会一些中文 也可以英/俄交流 安利!
工作人员很友好,特有耐心交流。
下次还会再来
房间较小 两个男生或者行李多的慎选这个房型