酒店回复: Dear Guest,Thank you for taking the time to share your impressions of your stay at our hotel. We are genuinely pleased to hear that you found our location and amenities comfortable.We truly appreciate your kind words regarding the convenience of public transportation, including the availability of buses and the proximity to the metro station, which ensure easy access to the city's attractions and the airport.It is also very gratifying to know that the room amenities contributed to making your stay, including a longer visit, as comfortable as possible.We would be delighted to welcome you back to our hotel!Best regards,The Vertical Hotel Chain Team

酒店回复: Good day! Thank you for sharing your impressions of your stay! We are pleased to hear that you appreciated the cleanliness and orderliness of our hotel.We regret that the size of the room did not fully meet your expectations and that the luggage lift felt inconvenient. We always strive to offer comfortable accommodations. In the future, please do not hesitate to contact us — we will do our best to find the most suitable option for your convenience.We sincerely apologize that the closure of the metro station caused you discomfort. We do our best to advise our guests on public transportation options.We would be truly happy to see you again and hope that your next visit will be as comfortable and enjoyable as possible!Best regards,The Vertical Group Team

酒店回复: Good day! Thank you very much for your review and for sharing your impressions of your stay at our hotel. We are very pleased to hear that you appreciated the enthusiasm of our English-speaking front desk team and the interesting design of the rooms.We sincerely regret that some aspects of your stay did not meet your expectations. We are deeply concerned about your feedback regarding cleanliness — this is absolutely unacceptable. We have already initiated a thorough review of our housekeeping service and are revising our cleaning protocols to ensure such situations do not happen again.We also regret the issues with soundproofing. We understand how important peace and quiet are for a comfortable stay, and your comment will be forwarded for investigation and potential solutions.We appreciate your kind words about the overall impression and that it was convenient for you to get a taxi. We hope you will give us another opportunity to improve your experience at our hotel!Best regards,The Vertical Group Team

酒店回复: Good day!Thank you for taking the time to leave a review. Early check-in is indeed available as an additional paid service. Breakfasts are also offered upon request for an extra fee.Please note that the metro station is currently under renovation, but the hotel's location remains quite close to the historic city center. We are always happy to help you find the most convenient ground transportation routes.We look forward to welcoming you again!

酒店回复: Good day! Thank you very much for your wonderful review and such a high recommendation! We are delighted to hear that you were very pleased with your stay and that you recommend us.It is especially gratifying to know that you appreciated the friendliness and English-speaking skills of our reception staff. We always strive to provide the best service for our guests.We are also glad that you enjoyed the spacious room with a comfortable temperature.We look forward to welcoming you back to our hotel!Best regards,The Vertical Group Team

酒店回复: Good day!Thank you very much for your detailed feedback. We are pleased to hear that you appreciated the friendliness of our front desk staff and the convenient location of our hotel.Please accept our sincere apologies for the quality of housekeeping in your room. We take your comments very seriously and will conduct additional training with our housekeeping team to ensure this does not happen again.We kindly ask you not to hesitate to contact our front desk staff at any time — we are always ready to promptly assist and resolve any issues that may arise.Once again, thank you for your feedback. We look forward to welcoming you back and providing you with a higher level of service.Kind regards,The Vertical Team

酒店回复: 下午好！感谢您对我们服务的好评和高度评价！我们很高兴您对公寓的清洁度、便利的地理位置以及员工的服务感到满意。 我们很高兴您在我们这里的住宿留下了美好的印象。期待您的下次光临！ 此致，Vertical 团队

酒店回复: Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the atmosphere at our hotel and that our front desk staff provided helpful service. It's especially great to know that our team member's multilingual abilities made your stay more comfortable. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

酒店回复: Good day! Thank you very much for your wonderful review! We are incredibly pleased to hear that you highly appreciated the friendliness of our team. Your kind words are the best reward and confirmation that we are moving in the right direction.There is nothing more rewarding for us than knowing that you plan to return. We look forward to welcoming you back to our hotel next time!Sincerely,The Vertical Network Team

酒店回复: Good day!Thank you very much for your feedback. We highly appreciate your honest opinion, as it helps other travelers make informed choices.We understand that for some guests, especially those with large luggage or traveling in groups, room space can be a key factor for comfort. Our hotel offers various room categories, and we are always happy to assist in choosing an option that best suits your needs and preferences.We sincerely look forward to welcoming you again and helping you select a more spacious room for your next visit.Kind regards,The Vertical Team