Great location and nice suite; however, it would have been nice if the trash would have been dumped before we arrived. Great amenities and we slept well. Breakfast wasn't what we expected. Overall, we will come back to stay.
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Excited to try the Element brand. Booked 2 nights and as a Gold Elite member of Marriott I was advised that subject to availability at check in I would get a room upgrade. As we pulled in there was only 1 car in site plus on the app every room type was available, so automatically being offered an upgrade at check in was likely, however the Uninterested guy at the desk completed the check in without saying much, returning with my bags shortly later I asked if I’d received an upgrade and he said no, I then had to remind him that as Gold Elite I usually get one at check in, he said he’d have to check if one was available & then he was able to upgrade me. Totally unnecessary situation if he’d just done his job properly. Most places I stay know when I’m arriving and proactively have the upgrade done. The whole place is stark and white, the foyer is lacking warmth and personality. There is no sound, no TV playing the news or weather, no music, only hear whatever sound is coming from the employees phone from whatever they are watching. The room was nicely furnished and spacious, again very white. The sleeper sofa was very firm and having a low back was uncomfortable. The bed was amazing, nice and squishy and comfortable. The bathroom was well appointed, shower pressure was weak through and dribbled down the back. Wall mounted conditioner was empty, the other 2 were full. The room cleanliness left a bit to be desired. Water spots in the kitchen on the floor, black footprints on the wall somehow in the bathroom and bedroom. A water left behind in the fridge & some dirty socks left in the draws. Finally long black hairs in the shower, really stand out in the stark white bathroom. Enjoyed the blackout blinds however they were mounted crooked, so one side is touching the window frame & the other is a 1/2 inch off the frame, sounds like nothing but allows light in at both the top and bottom due to incorrect mounting. A level might have been needed. A magnet by the door said to come down for the On the rocks social gathering 530pm - 7pm. We popped down at 6pm, bar area is empty, breakfast area is empty, no sign of any drinks or snacks. The same uninterested guy at the front desk watching me walk around looking for something but never offered assistance. Finally gave up and was about to leave for dinner and I see a few wine bottles but the market, odd place, I walk over, see a few bottles with the smallest sliced baguette and tiny cheese bits. No glasses or plates just toothpicks. I went back to the front desk and spotted the wine glasses behind him, asking him for a glass of wine. He came out with his silver thimble to measure the exact portion of wine. We have our wine and toothpick of cheese and tiny baguette and sit down, no ambiance whatsoever, just stark silence. Returned after dinner, went to bed, slept well, only some light coming in. In the morning went down for breakfast. Coffee was just over lukewarm from plunger machine. Fresh coffe
Great location and nice suite; however, it would have been nice if the trash would have been dumped before we arrived. Great amenities and we slept well. Breakfast wasn't what we expected. Overall, we will come back to stay.
Excited to try the Element brand. Booked 2 nights and as a Gold Elite member of Marriott I was advised that subject to availability at check in I would get a room upgrade. As we pulled in there was only 1 car in site plus on the app every room type was available, so automatically being offered an upgrade at check in was likely, however the Uninterested guy at the desk completed the check in without saying much, returning with my bags shortly later I asked if I’d received an upgrade and he said no, I then had to remind him that as Gold Elite I usually get one at check in, he said he’d have to check if one was available & then he was able to upgrade me. Totally unnecessary situation if he’d just done his job properly. Most places I stay know when I’m arriving and proactively have the upgrade done. The whole place is stark and white, the foyer is lacking warmth and personality. There is no sound, no TV playing the news or weather, no music, only hear whatever sound is coming from the employees phone from whatever they are watching. The room was nicely furnished and spacious, again very white. The sleeper sofa was very firm and having a low back was uncomfortable. The bed was amazing, nice and squishy and comfortable. The bathroom was well appointed, shower pressure was weak through and dribbled down the back. Wall mounted conditioner was empty, the other 2 were full. The room cleanliness left a bit to be desired. Water spots in the kitchen on the floor, black footprints on the wall somehow in the bathroom and bedroom. A water left behind in the fridge & some dirty socks left in the draws. Finally long black hairs in the shower, really stand out in the stark white bathroom. Enjoyed the blackout blinds however they were mounted crooked, so one side is touching the window frame & the other is a 1/2 inch off the frame, sounds like nothing but allows light in at both the top and bottom due to incorrect mounting. A level might have been needed. A magnet by the door said to come down for the On the rocks social gathering 530pm - 7pm. We popped down at 6pm, bar area is empty, breakfast area is empty, no sign of any drinks or snacks. The same uninterested guy at the front desk watching me walk around looking for something but never offered assistance. Finally gave up and was about to leave for dinner and I see a few wine bottles but the market, odd place, I walk over, see a few bottles with the smallest sliced baguette and tiny cheese bits. No glasses or plates just toothpicks. I went back to the front desk and spotted the wine glasses behind him, asking him for a glass of wine. He came out with his silver thimble to measure the exact portion of wine. We have our wine and toothpick of cheese and tiny baguette and sit down, no ambiance whatsoever, just stark silence. Returned after dinner, went to bed, slept well, only some light coming in. In the morning went down for breakfast. Coffee was just over lukewarm from plunger machine. Fresh coffe