酒店回复: Dear Guest,Thank you for sharing your feedback. I sincerely apologise for the frustration you experienced regarding your suite allocation and fully understand your disappointment if the initial room did not reflect your confirmed booking.Although a room move was arranged, we regret that this situation affected your overall experience. Your comments have been carefully reviewed internally to reinforce allocation accuracy and clearer communication at check-in.We also acknowledge the inconvenience caused by the surrounding construction and traffic congestion, which are part of ongoing area development.We regret that your stay left you dissatisfied and remain committed to continuously improving the guest experience at Ciel Dubai Marina.Warm regards,Heinrich MorioManaging Director
酒店回复: Dear Guest,Thank you for taking the time to share such a detailed account of your experience. I am truly sorry to learn how unwell you were during your stay and how challenging this situation became for you. Your health and comfort should have been met with empathy, clarity, and decisive coordination, and I deeply regret that this was not your experience.Please accept my sincere apologies for the inconsistent communication regarding outside food delivery and the lack of alignment between teams. Regardless of regulatory limitations, it is our responsibility to respond with understanding and to work proactively toward a practical solution. It is clear from your feedback that we did not manage this as effectively as we should have.While alternatives were discussed and airport transfer assistance was provided, I fully acknowledge that the delays and mixed messaging left you feeling unsupported. That is genuinely regrettable.Your comments have been thoroughly reviewed, and we are reinforcing clearer communication and stronger interdepartmental coordination to ensure situations such as yours are handled with greater empathy, consistency, and urgency in the future.I sincerely regret the disappointment this caused and appreciate you bringing these concerns to our attention.Warm Regards,Heinrich MorioManaging Director
酒店回复: Dear Guest,Thank you very much for your kind words. We are delighted to know that you enjoyed the beautiful scenery and found our service to be excellent.Your recommendation truly means a lot to our team, and we are grateful for your support. We look forward to welcoming you back to Ciel Dubai Marina for another elevated hospitality experience.Warm Regards,Heinrich MorioManaging Director
迪拜最高酒店，所在位置很好，就在游艇码头。14楼餐厅的食物也非常不错，11楼的游泳池设计的也很好，当然最好的还是81层顶层的景色，360度欣赏四周景色。唯一不合理的设计就是家庭房都在低楼层，高楼层都是小套房。
提前三个月预定的high floor套房带浴缸的60平方。到了酒店是晚上拿到25楼套房无浴缸，50平方的套房。第二天吃完早餐才意识到，去前台讲理，前台说没有房间了。50平方和60平方差价1000，三个月前用信用卡已经预付了房费，和我说没房间？最后换到39楼，前台还说我有点misunderstanding，电梯按钮71层，25楼是英语里的high floor吗？
我只能说这酒店管理混乱，欺诈客人。
另外酒店过分宣传，周围一片工地，2年内不建议选择，因为很影响景色。退房中午，叫了Uber花了半个小时才开出那片区。
太新了 服务好 很漂亮
总体感觉这是一家内部协调问题十分严重的酒店。第一天入住，前台说“delivery”(这里是当时的英文原词）可以由礼宾送到房里，这对我很重要，因为我发着烧，不方便外出，需要食物。但第二天上午10点多，外卖小哥来送食物的时候却被挡在门外，澄清之后了解阿联酋法律不允许外部食物进入酒店，但我身体状况不允许自己下楼来取外卖，于是想和前台沟通一下，希望先由礼宾代为保管，但前台一直在摆规定“教育”我，讨论解决方案的历程十分艰难。最后傍晚的时候大堂副经理Merry考虑到我的身体状况，同意特别处理我的case。然而，这个决定晚9点被礼宾部manager驳回，继续探讨的解决方案是由厨房做一点类似的食物送上来。但是2个多小时过去，厨房仍然没有任何东西送上来，知道晚上11:15有个电话打上来，但因发烧而虚弱的我早已睡下。
然后因服务太差耽误养病，便改了机票提前回家，大堂经理提供了送机服务。服务问题透过Trip.com反馈给了酒店，希望酒店退款，酒店拒绝。后酒店透过邮件联络，对他们的服务缺乏考虑而表达歉意，但同样拒绝退款，在没有任何解决方案的情况下还希望我下次入住。我觉得我应该不会再拿自己的生命健康开玩笑住到那里去了吧，这个酒店各个团队各自为政，冷漠而疏离，缺乏解决问题的能力。
房间不错，环境也可以，服务很好
风景不错，服务也很好，值得尝试
这次假期太棒了！酒店从服务到设施都无可挑剔。早餐美味可口，缝纫桌超大，你甚至可以点厨师现做的菜；每天都有各种美味佳肴，而且种类丰富。11楼的泳池是无边泳池，水温舒适，景色优美，所有设施都很新，还提供毛巾，你可以躺在日光躺椅上享受日光浴。总之，一切都棒极了。现在，这已经成为我和我老公最喜欢的酒店了。❤️
一家非常时尚、漂亮且崭新的酒店。地理位置绝佳，去哪儿都很方便。窗外景色美不胜收。所有酒店员工都面带微笑，显然他们竭尽全力让每位客人满意。餐厅和泳池的景色也美得令人窒息。👍🏼
酒店及其所有设施都非常漂亮。
细节之处尽显匠心。
洗手间、无边泳池、健身房……都美轮美奂。
30平方米的标准客房按迪拜的标准来看可能略显狭小。
Tattu餐厅和空中酒廊则为酒店增添了一份额外的惊喜。
强烈推荐这家酒店，享受宁静、奢华和绝佳的视野。
目前的道路和施工工程在高峰时段可能会造成一些交通不便。
但一旦进入酒店，所有的不便都会烟消云散。
这家酒店简直太棒了！我们住在52层，可以欣赏到绝美的城市景观！酒店崭新时尚，房间舒适，早餐美味。我们受到了热情周到的接待，服务也无可挑剔！非常感谢！特别感谢前台的Rasul，他是一位非常友好的员工！