Room was taken before we could check-in. Nothing on ******* states you have to check-in prior to 6. It states anytime from 3pm-3am. They gave our room away
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酒店回复: Dear Patrick,Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with your reservation. We understand how frustrating it must have been to arrive and find your room unavailable. Your feedback is important, and we will look into this to ensure clearer communication regarding check-in times in the future. Thank you for bringing this to our attention.
1.0分
其他
Staff helpful room was dirty door was broke toilet was broke sheet was ripped
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酒店回复: Dear Sanayah,Thank you for your feedback. It's concerning to hear about the issues you encountered during your stay. We appreciate you highlighting the staff's helpfulness, but we take cleanliness and maintenance seriously and will address the problems you've mentioned. Your insights help us improve, and we hope to provide a better experience in the future.
1.0分
其他
Room is dirty
Homeless outside
Feel insecure
Never comeback
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酒店回复: Dear Deborah,Thank you for sharing your experience. We're truly sorry to hear about the cleanliness and safety concerns you encountered during your stay. Your feedback is important, and we will address these issues to improve for future guests. We hope you might reconsider and give us another chance in the future.
1.0分
其他
Very disappointed
Room was supposed to have a kitchen. It did not. Room had roaches. People hanging around outside were creepy and unsavory.
1.0分
其他
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UNSAFE
the room was very dirty esp the floor and the bed wasnt great to sleep on and know my lower back is in alot of pain. I DONT RECOMMEND THIS HOTEL AT ALL. THERE WERE ********** AND DRUG DEALERS ALL OVER THAT HOTEL. MY FAMILY FELT UNSAFE!!!
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酒店回复: Hi Debra,Thank you for your feedback. We deeply regret that your stay was not as expected. Cleanliness and safety are our top priorities, and we take concerns about guest safety seriously and will look into the issues you've mentioned to ensure this doesn’t happen again. We truly appreciate you bringing this to our attention.
1.0分
其他
Qw didn't stay and lost my money for that stupid hotel
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酒店回复: Dear Shantelle,We're sorry to hear that your experience did not meet your expectations. Your feedback is truly important to us, and we take concerns like this seriously. If you’d like to share more details about your situation, it would help us address your concerns better. Thank you for reaching out.
1.0分
其他
This property cancelled my reservation after I confirmed
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酒店回复: Dear Matthew,We're truly sorry to hear about your experience with the reservation cancellation. We understand how disappointing this must be, and your feedback is valuable to us. Please know that we take such matters seriously and appreciate you bringing this to our attention. If there's anything we can assist you with, feel free to reach out.
2.0分
商务出差
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The tv did not work and I went back to the office and they said non of the tvs work in the whole hotel. Add to the dirty parking lot and paint on the door handle and lock its not that great if a place.
房间脏得令人作呕。马桶坏了，而且很不干净。床摇摇晃晃的，感觉随时都会散架。房间里有**者，还有一些不该出现在那里的人徘徊。我们后来在别的地方订了另一间房。前台工作人员态度恶劣，漠不关心。我建议你们把这家酒店从网站上撤下来。
这地方简直糟透了！真可惜，以前还算不错的酒店。奉劝各位，还是另找一家酒店吧。
Room was taken before we could check-in. Nothing on ******* states you have to check-in prior to 6. It states anytime from 3pm-3am. They gave our room away
Staff helpful room was dirty door was broke toilet was broke sheet was ripped
Room is dirty
Homeless outside
Feel insecure
Never comeback
Very disappointed
Room was supposed to have a kitchen. It did not. Room had roaches. People hanging around outside were creepy and unsavory.
UNSAFE
the room was very dirty esp the floor and the bed wasnt great to sleep on and know my lower back is in alot of pain. I DONT RECOMMEND THIS HOTEL AT ALL. THERE WERE ********** AND DRUG DEALERS ALL OVER THAT HOTEL. MY FAMILY FELT UNSAFE!!!
Qw didn't stay and lost my money for that stupid hotel
This property cancelled my reservation after I confirmed
The tv did not work and I went back to the office and they said non of the tvs work in the whole hotel. Add to the dirty parking lot and paint on the door handle and lock its not that great if a place.