酒店回复: Dear Guest,Thank you so much for your enthusiastic review!We are delighted to hear that your experience with us was "absolutely fantastic." It is a pleasure to know that you appreciated the spaciousness and cleanliness of our rooms, as well as our convenient location in the heart of Florence.Providing a high-standard, comfortable environment for our guests is our top priority, and your positive feedback is a wonderful motivation for our entire team.We look forward to the pleasure of welcoming you back to Teatro Luxury Apartments in the near future.Warmest regards,Francesco Marzola - General Manager Teatro Luxury Apartments
点评来源 Trip.com
4.8分
一室房公寓房
情侣出游
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25年新开的酒店,有点装修味儿
💶 价格:大床房1100/晚,无押金,到店额外交6欧/人/晚城市税
💁 服务:态度友好,可提前入住
📍位置:步行20分钟+到火车站、乌菲兹、圣母百花大教堂,公交车到学院美术馆18分钟
🔐 安全:附近有巡逻,安全感拉满
✅ 优点(欧洲行最惊喜!)
• 每天免费水+胶囊咖啡
• 一次性拖鞋
• 房间带烤箱、电磁炉、抽油烟机、咖啡机
• 有洗衣房!入住率不高,基本随到随用
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酒店回复: Dear Guest,Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us!We are thrilled that your experience at Teatro Luxury Apartments was "the biggest surprise of your European trip." It is a pleasure to know you appreciated the modern comforts of our apartments—from the fully equipped kitchens and laundry facilities to our daily complimentary coffee and water—as well as the high level of security and the friendliness of our team.Just a small note to clarify: our luxury property is actually a brand-new opening in October 2025, which is why you can still enjoy that fresh, newly renovated atmosphere you mentioned!We are glad that our early check-in service made your arrival smoother, and we hope to welcome you back very soon for another first-class stay in Florence.Warmest regards,Francesco Marzola - General Manager
酒店回复: Dear Guest, Thank you for taking the time to review your stay! We realize that your experience with us left you with mixed emotions and we are happy you enjoyed the comfort of our apartments and furnitures.However we understand your disappointment and sincerely apologies for the inconvenient and for the frustration caused by the room reassignment. Your feedback is truly important to us and will lead to internal confrontation in order to handle the matter. Furthermore we would like to reassure that there was absolutely no form of discrimination involved and hope to welcome you again in the future.Best Regards, Francesco Marzola - General Manager
酒店回复: Dear Danjun,Thank you so much for your glowing review. It is truly an honor to be described as your most satisfying stay during your journey through Italy—there is no higher praise we could hope for!We are delighted that you enjoyed the modern, minimalist design of our rooms and that our amenities, from the well-equipped kitchenette to the laundry facilities, added comfort and ease to your travels. It is wonderful to hear that you had the chance to enjoy a quiet moment with our selection of fashion and luxury books; we curated them specifically to offer our guests a taste of Italian style and inspiration.We are also glad you enjoyed the local touch of our neighboring café and found our location convenient for exploring the Duomo and the treasures of Florence while still enjoying a peaceful retreat.Our goal is to provide a "home away from home" where luxury meets practicality, and we are thrilled that you felt so well-cared for. We look forward to welcoming you back for another unforgettable Florentine experience!Warmest regards,Francesco Marzola- General Manager
酒店回复: Dear Guest,Thank you for your detailed feedback and all photos you publish. We are pleased you enjoyed our facilities and spacious rooms, but we are deeply concerned by the issues you raised.First, we categorically reject any form of discrimination. Hospitality and respect for all guests, regardless of nationality, are the core values of our international team.We sincerely apologize for the lapse in housekeeping and the communication issues during your room extension. This does not reflect our standards, and we have initiated an internal review with our management and housekeeping teams to ensure these situations do not recur.We take your comments seriously and will use them to improve our service for all our guests.Kind regards,Francesco Marzola - General Manager
酒店回复: Dear Zhangjixiansen,thank you for sharing your experience at Teatro Luxury Apartments - Starhotels CollezioneWe are so thrilled to know that you had a wonderful stay with us and loved all the equipment and each details we put every day in our apartments and in our service in which our Staff offers our guests the best options, tips and suggestions to live and discover Florence in an unique way. We hope we can host you on your next occasion in the city for another exceptional stay!Best regardsFrancesco Marzola - General Manager
酒店回复: Dear Guest,Thank you very much for your kind words and for choosing Teatro Luxury Apartments for your stay in Florence.We are truly honored to hear that our property was the most satisfying highlight of your journey through Italy. It is a pleasure to know that you appreciated the welcoming atmosphere and the elegant design we have carefully curated for our guests. Providing a "home away from home" experience is our primary goal, and your feedback confirms we are on the right track.We look forward to welcoming you back during your next visit to Italy.Warmest regards,Francesco Marzola - General ManagerTeatro Luxury Apartments
酒店回复: Dear Ocnana,thank you for these wonderful words!Teatro Luxury Apartments - Starhotels Collezione is the ideal place with its perfect location and its bright and spacious apartments and offers the best services in order to live the perfect experience in Florence!We await you with pleasure on your next occasion in Florence!Francesco Marzola - General Manager
酒店回复: Gentile Ospite, sono molto felice di leggere che il suo soggiorno presso Teatro Luxury Apartment sia stato piacevole e all’altezza delle sue aspettative, questo ci riempie di orgoglio e ci spinge a fare sempre meglio il nostro lavoro. La ringraziamo per la preferenza accordataci e nella speranza di poterle dare nuovamente il benvenuto , la saluto cordialmente. Francesco Marzola. General Manager
特别棒!!!性价比很高 房间很大很干净 地理位置也还不错
25年新开的酒店,有点装修味儿
💶 价格:大床房1100/晚,无押金,到店额外交6欧/人/晚城市税
💁 服务:态度友好,可提前入住
📍位置:步行20分钟+到火车站、乌菲兹、圣母百花大教堂,公交车到学院美术馆18分钟
🔐 安全:附近有巡逻,安全感拉满
✅ 优点(欧洲行最惊喜!)
• 每天免费水+胶囊咖啡
• 一次性拖鞋
• 房间带烤箱、电磁炉、抽油烟机、咖啡机
• 有洗衣房!入住率不高,基本随到随用
结论:五星推荐
优点:
1. 空间大,洗手间、床、厨房、饭桌、客厅、露天阳台分区,新装修,干净,风格简约现代化,设备齐全,有自助洗衣房。
2. 厨房设备齐全,还有洗碗机。
缺点:
上午到的时候,前台答应了我们给高楼层并直接说了是6楼,也做了预check in,寄存行李出去到下午回来后,就跟我们说系统故障没有办法入住高楼层了,甚至也不主动告诉我们,我们拿到房卡(2楼靠大马路)质疑后才轻飘飘来一句:系统故障了,很抱歉!我们内心隐隐觉得还是遭到歧视了,大概率是高楼层好房间已经让给了其他人了。
环境设施还行,新酒店肯定都比较齐全。最大的问题是房间和走廊甲醛味道太重!很刺鼻很难闻!也不配上空气净化器h也没提前开窗散味,体验不佳,感觉差点中毒!
还有前台服务人员态度冷淡,晚间对于客户需求无法满足,不如国内酒店。
还有,洗衣服务约等于无!不在一栋楼,晚上都是满的,也没有去送服务。
非常值得推荐的旅游居所,此次意大利之行最满意的住宿。地理位置闹中取静,距离新圣母玛利亚火车站不远,步行到百花圣母大教堂等主要景点大概25分钟,适合休闲的自由行旅客。房间设计现代简约,设施设备齐备。公寓的小厨房可以准备简餐,洗衣房更是长途旅行者的福音。公寓旁边的小咖啡馆,咖啡和牛角包都不错,公寓客人可以享受10%的折扣优惠,如果不想自己做早餐,这个小咖啡馆是个就近的好选择。公寓里面还有不错的书籍和杂志,如果热爱意大利时尚设计和奢侈品牌,可以一读。如果厨艺高超,可以去家乐福或中超采购然后自己做饭,异国他乡也能享受家乡美味。
先说优点:位置不错,在阿诺河边的安静街区,比较方便、安全;酒店设施齐全,硬件没得说,40多平米的使用空间加上大阳台,房间里各种插座、咖啡机、厨具、冰箱、烤箱,小办公区、餐台等一应俱全,还有公共洗衣房、健身房,从硬件看可以说是舒适旅居首选。 问题也很突出:入住不久发现被罩一侧有明显血渍,床头柜有卡片提示一般三天换卧具,有需要可将卡片放置床上就会提前更换,第二天我摆放了卡片,没有更换,直到第四天超过了规定更换时间依旧未换;且不补充浴帽,将用过的又塞回来,这或许还能理解是环保,但连日下雨擦鞋纸也仅有入住时的一个,难道也要反复用? 最不可容忍的是有明显歧视,前台工作人员有六七位,态度都比较傲慢,接待台表较小很靠近出入旋转门,出入很少见像对待白人游客的问候;原订了5日,因续住提前交涉住原房,得到同意,后又有电话确认,但在第二日check-in时却说要换房,要换到另一在装修较吵的楼,一会儿又说订单有问题,在前台站了近二十分钟,而前一天办理续住的人也在就跟没这回事一样,几个人来来回回直到我忍无可忍表示不满才算结束重新刷卡。但期间我看到两三批国人被领去那栋较吵的楼;在退房时又很混乱,没有先来后到的秩序,且旁边有中国住客发现被多刷了城市稅在交涉。总之一句话可惜了硬件,管理比较混乱,既然与携程、大众点评等合作,国人要踩亮眼,保障自己的权益,维护祖国形象。
体验非常惊喜,自带小型厨房,房间宽敞干净,插座自带c口很便利。浴室睡袍拖鞋棉签一应俱全,在欧洲很少见了。酒店有洗衣烘干机各4台,虽然功率不大,但是鉴于客流量不大,很够用。如果一定要说有什么不足,就是屋里开关很多,都没有标记用途,一个个试起来有点麻烦,不知道是哪个灯。
这个酒店是本次意大利旅行中最满意的酒店,很有家的感觉,设计很有格调。房间很温暖,有小厨房方便做些简单的餐食调剂一下肠胃。
全程最出乎预期的酒店,面积大宽敞明亮,地处非常安静安全的区域,只是离闹市区路稍稍远一点,有免费自助洗衣干衣服务,并提供洗衣块。对于我们出行半个月的家庭而言这项服务很贴心
环境还不错,离市中心以及各个景点走路20分钟距离。房间挺大的,意大利之行最大的房间了,设施也挺新的,各种餐具都有,也挺适合家庭做饭的。