酒店回复: Hello Jeanette,Thank you for sharing your feedback. We strive to create the best experience for our guests, and your insights are valuable for us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience during your next stay. Your input helps us enhance our services.
1.0分
其他
I booked a room, i have a big truck. Couldn't find a parking spot. Had to book at anotger motel with no refund. Got hing up on trying to get credited.
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酒店回复: Hello William D,Thank you for sharing your experience. We understand how frustrating parking limitations can be, especially with larger vehicles. We appreciate your feedback and will certainly take it under consideration as we strive to improve our services. If you have further concerns regarding your situation, we recommend reaching out to our management team directly for assistance. We value your input and hope to welcome you back in the future.
4.0分
情侣出游
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The room was clean, I do however think they can invest in some new duvet covers. The one i had in my room has some noticeable stains/rips and it took away from the cleanliness of the room.
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酒店回复: Hello Gabriella,Thank you for your feedback regarding the duvet covers in your room. We appreciate your observation as we constantly strive to enhance the guest experience. Your comments about the cleanliness and condition of linens are valuable, and we will make sure to share this with our management team for future consideration. We hope to welcome you back and provide an improved experience next time.
3.0分
家庭亲子
Beds are comfy but the pillows are to thick, the bathrooms needs attention on the bath tub and toilet seat
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酒店回复: Hello Jackeira,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you found the beds comfortable, but we'll ensure your comments about the pillows and bathroom maintenance are passed on to the appropriate teams for consideration. Guest insights are invaluable as we continually strive to enhance our services. We hope to have the opportunity to welcome you back in the future for an even better experience.
4.0分
家庭亲子
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Noisy guests stomping with loud voices up and down the hallway up after 11:00 at night, and multiple dogs barking constantly with their owner screaming profanity at them.
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酒店回复: Hello Christina,We appreciate your feedback regarding the disturbance caused by fellow guests during your stay. Please know that we strive to maintain a peaceful environment and encourage all guests to be considerate of others. Your concerns will be shared with our management team for future improvements. Thank you for sharing your experience.
1.0分
朋友出游
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The rooms were awful. We were sent to one room and the beds not made and there was brown stains all over the mattress. We went down to the front and he gave us a different room which had hair all over the beds and brown water. I went back down to the front desk and he said lets try a different room and I said no we are not staying here please refund me and he said no so I cancelled my reservation for the next night. He didnt say sorry or anything and didnt care we left. Extremely unprofessional
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酒店回复: Hello Megan,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness and service issues you encountered, as they help us understand our guests' experiences. We encourage you to reach out to management directly to discuss your concerns further. Your insights are valuable in our ongoing efforts to improve our services, and we hope to better serve you in the future.
5.0分
其他
Checkin was exceptional. Lady at checkin helped me correct a reservation issue made during checkin.
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酒店回复: Hello Larry,Thank you for your feedback. We are pleased to hear that our check-in staff was able to assist you effectively with your reservation. It's great to know that you had a positive start to your stay. We appreciate you taking the time to share your experience, and we hope to welcome you back in the future for another enjoyable visit. Safe travels!
3.0分
家庭亲子
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The room was somewhat clean, the floors were not, breakfast is fine. But loud noise from the hallway and the other rooms, you could hear the water running next door, someone slamming the door, people talking. The frame of the bed is so noisy. The toiletries for shower is so limited 1 conditioner, 1 shampoo 1 soap for 4 people.
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酒店回复: Hello Wileen,Thank you for your feedback regarding your recent stay. We appreciate your comments about cleanliness and breakfast. We understand that noise levels can impact comfort, and we will take your input into consideration for future improvements. Your observations about the toiletries are also valuable, as we continuously strive to enhance our guest experience. We hope you enjoyed the rest of your trip and appreciate you taking the time to share your thoughts with us.
5.0分
其他
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Everything was great about this place The staff, the price , clean and well laid out Breakfast was really good as well Ran into car trouble and had to stay longer than expected, staff were so considerate and helpful Would definitely recommend this place again
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酒店回复: Hello Ruby,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness, staff service, and breakfast during your stay. It's our goal to provide a comfortable experience, and we’re glad our team could assist you during your unexpected car trouble. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.
5.0分
情侣出游
The room was clean and comfortable. The bed was very comfortable. The hot breakfast had a lot of options.
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酒店回复: Hello Lorraine,Thank you for sharing your positive experience regarding the cleanliness of your room, the comfortable bed, and the variety of options during breakfast. It’s great to know that you enjoyed these aspects of your stay. Your feedback is valuable to us and helps in maintaining our standards. We appreciate your comments and hope to welcome you back in the future to experience even more of our hospitality.
好的
I booked a room, i have a big truck. Couldn't find a parking spot. Had to book at anotger motel with no refund. Got hing up on trying to get credited.
The room was clean, I do however think they can invest in some new duvet covers. The one i had in my room has some noticeable stains/rips and it took away from the cleanliness of the room.
Beds are comfy but the pillows are to thick, the bathrooms needs attention on the bath tub and toilet seat
Noisy guests stomping with loud voices up and down the hallway up after 11:00 at night, and multiple dogs barking constantly with their owner screaming profanity at them.
The rooms were awful. We were sent to one room and the beds not made and there was brown stains all over the mattress. We went down to the front and he gave us a different room which had hair all over the beds and brown water. I went back down to the front desk and he said lets try a different room and I said no we are not staying here please refund me and he said no so I cancelled my reservation for the next night. He didnt say sorry or anything and didnt care we left. Extremely unprofessional
Checkin was exceptional. Lady at checkin helped me correct a reservation issue made during checkin.
The room was somewhat clean, the floors were not, breakfast is fine. But loud noise from the hallway and the other rooms, you could hear the water running next door, someone slamming the door, people talking. The frame of the bed is so noisy. The toiletries for shower is so limited 1 conditioner, 1 shampoo 1 soap for 4 people.
Everything was great about this place The staff, the price , clean and well laid out Breakfast was really good as well Ran into car trouble and had to stay longer than expected, staff were so considerate and helpful Would definitely recommend this place again
The room was clean and comfortable. The bed was very comfortable. The hot breakfast had a lot of options.