酒店回复: Dear Valued guest,On behalf of the entire team at Vinpearl Hotel Bac Ninh , we would like to extend our sincere gratitude for your kind words and thoughtful review regarding your recent stay with us. We are truly honored to have had the opportunity to host you, and we are delighted to know that your experience met your expectations. Your positive feedback serves as a great encouragement to our staff, who continuously strive to deliver the highest standard of service and hospitality. Thank you once again for choosing Vinpearl Hotel Bac Ninh . We look forward to welcoming you back in the future and remain at your service should you require any assistance or special arrangements for your next visit.With warmest regards,Nguyen Dinh BongDuty Manager of Vinpearl Hotel Bac Ninh

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us. We are glad to hear that you were satisfied with our facilities, and we truly appreciate your kind words regarding this aspect of your stay.At the same time, we are sincerely sorry for the inconveniences you experienced. The fluctuations in hot water temperature and the issues you mentioned regarding room assignment and welcome amenities do not reflect the standards we aim to uphold. We fully understand your disappointment, especially considering the expectations associated with the room rate. Please rest assured that we have shared your comments with our engineering and front-office teams for immediate improvement.Regarding your booking through an online platform, we would like to emphasize that all guests are equally important to us, and we apologize if you felt otherwise. We will reinforce training to ensure better consistency in our service. We are also sorry that our breakfast selection did not meet your expectations, and your suggestions will be taken into account as we continuously enhance our offerings.We truly appreciate your constructive feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and pleasant stay.Warm regards,Nguyen Dinh Bong Duty Manager of Vinpearl Hotel Bac Ninh

酒店回复: Dear Valued guest ,Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you encountered, particularly regarding the cleanliness of the restroom. This is certainly not the standard we aim to provide, and we fully understand your disappointment given the room rate.Please allow us to clarify that the slippers provided in the room are disposable and intended for single use only. We regret that this was not clearly communicated at the time.Your comments have been shared with our housekeeping and management teams for immediate review and improvement. We truly appreciate you bringing this matter to our attention, and we hope to have the opportunity to restore your confidence in our service in the future.With warmest regards,Nguyen Dinh BongDuty Manager of Vinpearl Hotel Bac Ninh

酒店回复: 尊敬的宾客： 感谢您分享您的反馈。我们很高兴听到您对客房和我们员工的服务感到满意。然而，对于服务上的不周全以及用餐体验未能达到您的期望，我们深表歉意。 我们已记录您对洗衣服务、自助餐质量、早餐种类和客房清洁时间的反馈，并已与相关团队沟通，以便改进。 我们非常感谢您的宝贵意见，并希望有机会再次欢迎您，为您带来更美好的体验。 此致， Nguyen Dinh Bong 北宁珍珠酒店值班经理

酒店回复: Dear Valued guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.Regarding the room type, we regret that you were assigned a twin room instead of the double room you had booked. This does not reflect our service standards, and we are reviewing our room allocation procedures to prevent this from happening again.We are also very sorry for the issues with the air conditioner and the delay in arranging technical support. Additionally, we apologize for the malfunctioning shower drain and the cleanliness issue in the bathroom. These matters have been reported to our maintenance and housekeeping teams for immediate corrective action and stricter quality checks.Your feedback is extremely valuable to us, as it helps us identify areas where we must improve. We truly hope you will give us another opportunity to provide you with a more comfortable and pleasant stay in the future.With warmest regards,Nguyen Dinh BongDuty Manager of Vinpearl Hotel Bac Ninh

酒店回复: Dear Valued Guest,Thank you very much for choosing to stay with us during your recent business trip and for taking the time to share such a thoughtful and detailed review.We are delighted to hear that you appreciated our convenient location, the reasonable pricing, the quality of breakfast and coffee, and the friendly attitude of our staff. Your kind words are truly encouraging and greatly motivate our team to continue providing attentive service.However, we are genuinely sorry to learn that your room allocation did not meet your expectations, especially after you had specifically requested a higher floor. We sincerely apologize for the discomfort and disappointment this may have caused. Your feedback is extremely important, and we are currently reviewing our room assignment process to ensure fair and respectful treatment for all our guests—regardless of gender or professional title.Please rest assured that your concerns have been taken seriously and will be used to help improve our service moving forward. Once again, we thank you for your honest feedback and for bringing this matter to our attention.We hope to have the opportunity to welcome you back in the near future and provide a more seamless and satisfying experience.With warmest regards,Nguyen Dinh BongDuty Manager of Vinpearl Hotel Bac Ninh

酒店回复: 尊敬的宾客： 非常感谢您抽出时间分享您对北宁珍珠酒店 (Vinpearl Hotel Bac Ninh) 的积极评价。您的好评对我们整个团队来说都是莫大的鼓励。 我们很高兴得知您在我们酒店度过了愉快的时光。确保您的舒适和满意始终是我们的首要任务。 我们期待着不久的将来再次欢迎您光临。如果您下次入住时需要任何帮助，请随时联系我们。 此致， 阮廷奉 北宁珍珠酒店 (Vinpearl Hotel Bac Ninh) 值班经理

酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent experience with us.We truly appreciate your feedback, and while we are glad to hear that you found certain aspects of your stay comparable to international standards, we sincerely regret that we fell short in meeting your full expectations—particularly in terms of dining, room amenities, and overall value for money.We apologize for the overcooked steak and for the lack of replenished slippers during your five-day stay. These are details that matter, and we are actively working with our team to improve our service attentiveness and consistency. Your comment about breakfast is also noted, and we will continue to refine our menu to better suit our guests’ preferences.While Bac Ninh may have a limited number of high-end hotel options, we are committed to becoming a standout choice by continuously raising our standards. Your honest review is a valuable part of that improvement process.We do hope you will consider staying with us again in the future, and we would love the opportunity to offer you a more satisfying experience.With warmest regards,Nguyen Dinh BongDuty Manager of Vinpearl Hotel Bac Ninh

酒店回复: Dear Valued guest,On behalf of the entire team at Vinpearl Hotel Bac Ninh , we would like to extend our sincere gratitude for your kind words and thoughtful review regarding your recent stay with us. We are truly honored to have had the opportunity to host you, and we are delighted to know that your experience met your expectations. Your positive feedback serves as a great encouragement to our staff, who continuously strive to deliver the highest standard of service and hospitality. Thank you once again for choosing Vinpearl Hotel Bac Ninh . We look forward to welcoming you back in the future and remain at your service should you require any assistance or special arrangements for your next visit.With warmest regards,Nguyen Dinh BongDuty Manager of Vinpearl Hotel Bac Ninh

酒店回复: Dear Valued guest , Thank you for sharing your detailed feedback. We sincerely apologize for the numerous inconveniences you experienced during your stay, especially regarding the room availability, communication difficulties, room cleanliness, and check-out process.We deeply regret that we did not meet your expectations and understand how frustrating these issues must have been. Please be assured that your comments have been taken very seriously and shared with our management and relevant departments to improve our services immediately.Regarding communication, we acknowledge the challenges and are actively working to enhance our staff’s language capabilities to better serve all guests, including our valued Chinese-speaking customers.We truly appreciate your feedback as it helps us identify areas needing urgent attention. We hope you might consider giving us another chance in the future to provide you with a much better experienceWith warmest regards,Nguyen Dinh Bong Duty Manager of Vinpearl Hotel Bac Ninh