We booked our October stay five months in advance. Just weeks before our trip, the Thompson cancelled our confirmed reservation, citing their own delayed opening. The hotel's only "solution" was for us to rebook another property at current, last-minute rates. They offered no assistance in securing a comparable room or honoring the price we had secured months ago. Essentially, their failure to open on schedule became our financial and logistical problem. We were left to find new, more expensive accommodations on short notice. A hotel that cancels a long-held reservation and takes no accountability cannot be trusted. A booking here is not a guarantee. We strongly advise travelers who value reliability to book elsewhere.
We booked our October stay five months in advance. Just weeks before our trip, the Thompson cancelled our confirmed reservation, citing their own delayed opening. The hotel's only "solution" was for us to rebook another property at current, last-minute rates. They offered no assistance in securing a comparable room or honoring the price we had secured months ago. Essentially, their failure to open on schedule became our financial and logistical problem. We were left to find new, more expensive accommodations on short notice. A hotel that cancels a long-held reservation and takes no accountability cannot be trusted. A booking here is not a guarantee. We strongly advise travelers who value reliability to book elsewhere.