酒店回复: Dear GuestWe sincerely appreciate your kind words and are glad our location allowed you to easily reach both the Last Supper and the Duomo. It’s wonderful to hear that you enjoyed having your favorite coffee each morning — those little comforts make all the difference. Knowing you plan to return on your next visit to Milan brings us great joy, and we’ll be ready to welcome you back warmly.King RegardMarco GrecoOperations Director

酒店回复: Dear GuestThank you very much for taking the time to share your detailed feedback. We are pleased to hear that you found our hotel comfortable, peaceful, and secure, and we truly appreciate your kind words about the overall quality of your stay.We’re very sorry to learn about the inconvenience you experienced with the air conditioning and the towel replacement policy. This certainly does not reflect the level of service we strive to provide, and your comments have been shared with our team so we can address these issues immediately and ensure they don’t happen again.Your insights are extremely valuable to us, as they help us improve both our facilities and staff training. We hope you will consider giving us another opportunity to offer you a flawless experience in the future.Kind regards,Marco GrecoOperations Director

酒店回复: Gentile Aibianshijie ,la ringraziamo di cuore per aver condiviso una recensione così dettagliata e per averci assegnato il punteggio massimo. Siamo davvero felici di sapere che abbia apprezzato la posizione centrale della struttura, la tranquillità degli ambienti, lo stile di design moderno con un tocco milanese e la dotazione completa della camera. Sapere che si è sentito così a suo agio per noi è una grande soddisfazione.La ringraziamo anche per la segnalazione relativa al letto. Ci dispiace per il disagio riscontrato e terremo sicuramente in considerazione il suo commento per valutare possibili miglioramenti e rendere il riposo dei nostri ospiti ancora più confortevole.Speriamo di poterla accogliere nuovamente a Oriana Homèl Milano e offrirle un soggiorno ancora più piacevole.Cordiali saluti,Eduardo MooreResident Manager

酒店回复: 尊敬的客人 非常感谢您用心的评价！我们很高兴得知您入住愉快，并对我们友好的团队、现代化的设施以及便捷的场地和房间出入技术表示赞赏。公寓宽敞的布局、整洁的环境和设备齐全的厨房，让您（尤其是带孩子）的入住体验舒适愉快，我们深感欣慰。 我们也很高兴您觉得公寓地处中心地带，却又宁静祥和，是探索米兰亮点的理想之选，从大教堂到一流的餐厅和商店，一切都近在咫尺。 我们非常感谢您就淋浴水压和洗洁精提供的反馈。您的意见已与我们的维护和客房服务团队分享，以便我们确保改进这些细节，为未来的客人提供更好的服务。 再次感谢您的入住——我们希望很快再次欢迎您再次光临，在米兰享受另一次美好的体验！ 此致， Marco Greco 运营总监

酒店回复: Dear Jelly1980,Thank you very much for your kind review and for choosing Oriana Homèl Milano.We’re delighted to hear that you appreciated our newly opened residence, the spacious layout with two bedrooms, and the fully equipped living and kitchen areas.It’s also great to know that our location met your expectations, with supermarkets and restaurants conveniently close by.We truly hope to welcome you back again on your next stay in Milan!Warm regards,Eduardo MooreResident Manager

酒店回复: Dear Guest,On behalf of the entire Oriana Homèl Milano Team, I want to thank you for sharing about your last stayin our property.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most - you! Your feedback has been shared with the entire team.We are very glad about your commets and hopefully We hope to welcome you back in our Oriana Homèl Milano.Warm regards,Eduardo MooreResident Manager

酒店回复: 尊敬的客人 非常感谢您的好评！很高兴您喜欢我们舒适迷人的住宿环境，我们的热情好客也让您拥有难忘的住宿体验。无论您何时再次来到米兰，我们都非常乐意欢迎您再次光临！ King Regard Marco Greco 运营总监

酒店回复: Dear GuestThank you for your kind words. We are delighted you found the room spacious, comfortable, clean, and tidy, and we are glad you appreciated even the price. We look forward to welcoming you again soon.Kind RegardsMarco GrecoOperations Director