酒店回复: Ciao Guest, thank you for your review and for highlighting the great value and convenient location of our hotel.We are glad you appreciated the safety measures we have in place, from the guards at the entrance to the access card system at night, ensuring a secure environment for all our guests. Your observations about the lively surroundings are noted, and we hope this did not impact your overall comfort.We hope to welcome you back soon for another safe and enjoyable stay.Vincenzo Vitale | Front Office Manager | CX Naples Centrale

酒店回复: Dear guest,thank you for taking the time to share your experience with us.We’re glad to hear that you appreciated our location next to the train station, as well as the newly renovated room and the quality of our breakfast. Your positive comments are truly appreciated.Regarding the water bottles in the fridge, we would like to clarify that they are provided as a welcome courtesy on the first day only. We apologize if this was not clear and caused any confusion. We also appreciate your feedback about the breakfast refill timing after opening, which we will certainly take into account to improve our service.As for the surrounding area, being close to a major transportation hub can sometimes present challenges. For this reason, we prioritize our guests’ safety by ensuring nighttime access control and the presence of a security guard, and we’re glad this helped you feel more comfortable during your stay.Thank you again for your valuable feedback. We hope to welcome you back in the future and provide you with an even better experience.Vincenzo Vitale Front Office Manager CX Napoli Centrale

酒店回复: Ciao Guest!Thank you so much for your review!It’s wonderful to hear that our central location and relaxed atmosphere made connecting with fellow travelers easy and enjoyable. Knowing that the smooth check-in and check-out process contributed to a hassle-free experience makes us proud of our team’s efforts. We hope to see you again soon.Kind regards,Vincenzo Vitale | Front Office Manager | CX Naples Centrale

酒店回复: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.We always try to make every stay memorable and we take note about your tips to improve day by day.Sincerely,Vincenzo Vitale | Front Office Manager CX Napoli Centrale

酒店回复: Gentile cliente,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,Vincenzo Vitale | Front Office Manager CX Napoli Centrale

酒店回复: Ciao Guest,Thank you for your feedback!We’re glad you found the location convenient and the room clean, spacious, and comfortable. It’s also nice to hear that the reception staff was attentive. Your note about the WC drainage has been taken into consideration to help us improve the overall experience.We’d be happy to welcome you back again!Kind regards,Vincenzo Vitale | Front Office Manager | CX Naples Centrale

酒店回复: Ciao Guest,Thank you for your kind review!it is great to read that you valued our convenient location just a short walk from the central station and surrounded by useful shops along the way. We are also glad you highlighted the comfort of our 6-bed dormitories, the presence of two private bathrooms in each room, and the quality of our common areas. Creating a functional, well-equipped and affordable environment for our guests is exactly what we aim for every day.We hope to welcome you back soon for another pleasant stay in Naples.Vincenzo Vitale | Front Office Manager | CX Naples Centrale

酒店回复: Thank you very much for sharing your detailed feedback. We’re glad to hear that you found the hotel pleasant, the room comfortable, and the location convenient—being just a few minutes’ walk from the central station and metro.We appreciate your comments regarding the amenities. While we do provide a kettle and complimentary water on the first night (as well as a voucher at check-in for an additional bottle at the bar), we understand that the absence of toiletries and slippers may have been inconvenient. Your comment about the shower door is also noted, and we will review it with our maintenance team.We are truly sorry to hear about the booking issue you experienced with the room type. Although the reservation was made through a third-party platform, we understand how frustrating and stressful this situation must have been, especially since it caused delays and discomfort for you. We’re glad that in the end a satisfactory solution was found, but we sincerely apologize for the inconvenience you went through.Thank you again for your review. We hope to have the opportunity to welcome you back under smoother circumstances in the future.Best Regards, Vincenzo Vitale | Front Office Manager CX Napoli Centrale

酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed our location and facilities. We’re very sorry for the issue with the room access and take this matter seriously. Your comment has been noted and will be reviewed to ensure guest safety.We hope to welcome you again in the future.Kind regards,Vincenzo Vitale | Front Office Manager | CX Naples Centrale

酒店回复: Thank you for sharing your experience with us. We’re glad to know you enjoyed our spacious rooms and that our team made you feel supported throughout your stay. It’s also great to hear that you noticed the improvements in our lobby area—our new access control system has helped create a calmer and more comfortable environment for everyone.We look forward to welcoming you back to CX Napoli Centrale.Vincenzo Vitale | Front Office ManagerCX Napoli Centrale