酒店回复: Buenos dias estimado huesped, pedimos disculpas por los inconvenientes en la habitacion, ya tomamos las debidas medidas para eliminar ese olor en la habitacion, no sabemos a que se debe realmente. Disculpe el malestar causado.
check in took over 20 mins, waiting for the staff to show us our room. There was no cable, no heated floora as advertised, not enough towells and the restaurant closes at 530pm. On top of that, when we tried to leave the property, we had to call several times and around 30 mins until finally someone came to open. Worst experience and service ever. Have never experienced something like this.
5.0分
家庭亲子
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We took an impromptu trip to the Cajas and fell in love with this property. We had a big group of 5 and they accommodated us with ease. It was easy to book, beautiful property, quiet, and so much nature. The workers were so nice and helpful. So many amazing people working together to make this place run. We did on site fishing which was so fun for the kids. The restaurant was warm and welcoming and the food was great. The view was even better. This location is amazing and I highly recommend it. An easy 30 min cab drive from CUENCA.
3.0分
情侣出游
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I believe it was Oct. or Nov. when we stayed here. Driving in at night, we called in advance and were advised a staff member would greet us and get us our room. We arrived 8:30 PM, and found the hotel parking area locked. It was dark and I left the car on the side of the road and knocked on the hotel door, no one was present. We tried calling to no avail, we honked the car horn and a staff member in an off premise residence came processed us in. Once processed in, the staff member returned to her home off premises. Hotel rooms are individual cabin types. We were alone on the premises, with are car locked in the parking area. This did not leave us feeling very safe. The cabin itself was nice and clean. I would rate the mattress as mildly comfortable. The cabin is Flintstone esque. The cabin shower included beautiful stone work. Our room had a fantastic view of the mountains and beautiful surrounding areas. At about 8:00 am, we greeted the arriving staff in the parking lot upon their arrival. They got the restaurant up and running in no time and breakfast was great. I would not stay here again given no staff on premises in the evenings, being essentially locked in at night etc.... (staff were great, helpful, informative when present).
5.0分
情侣出游
Nice place and the service was excellent. Even in cold weather the installations are prepared and they are very comfortable.
5.0分
家庭亲子
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Loved my experience at Estancia San Juan. The parking area was a little challenging, because you have to go down a short hill to get to rooms and sadly our car wasn’t up to it so they allowed us to park on the top of the property. The Estancia faces a gorgeous mountain and that’s the first thing you see in the morning. It also has several green areas that you can walk to enjoy nature, and if you’re lucky enough, you can see how some of the staff milks the cows. The staff is extremely cordial and even though the government started to cut the electricity a few hours a day, they made sure that we were as comfortable as possible. We’re looking forward to our next visit. This place is perfect if you love nature more than the overcrowded “touristy” resorts.
5.0分
其他
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This place is absolutely beautiful, and the staff was very friendly and accommodating. They gave me an early check in, helped me get transportation, and let me leave me bag after checkout so that I could go hiking. The food was also excellent. I would highly recommend this place if you plan to visit El cajas.
5.0分
家庭亲子
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We had a great stay with our baby for our wedding annivwrsary. The staff was courteous. The room was comfortable and clean and we enjoyed the surrounding nature.
房间里有一股很重的霉味，偶尔还会闻到下水道的味道……但除此之外，我觉得这个地方很棒。房间里有按摩浴缸、双区供暖、额外的毯子，而且工作人员总是非常周到……我不知道我是否会推荐这里，至少不会推荐那个房间。
如果你想住石屋，预订时一定要小心，因为我到的时候，他们没有给我安排那个房间，尽管预订时的照片上显示的是那个房间。经理粗鲁地告诉我，这都是这个平台的错，他们不会给我照片上显示的那个房间，我感觉自己被骗了。他们给我安排了一个小木屋，第二天我又退了，尽管我已经付了两晚的房费。我当时只想赶紧离开那里。早餐简直是一场灾难；给我的鸡蛋是煮熟的，没有剥壳，这意味着剥壳会烫伤手指。我再也不会来了。
check in took over 20 mins, waiting for the staff to show us our room. There was no cable, no heated floora as advertised, not enough towells and the restaurant closes at 530pm. On top of that, when we tried to leave the property, we had to call several times and around 30 mins until finally someone came to open. Worst experience and service ever. Have never experienced something like this.
We took an impromptu trip to the Cajas and fell in love with this property. We had a big group of 5 and they accommodated us with ease. It was easy to book, beautiful property, quiet, and so much nature. The workers were so nice and helpful. So many amazing people working together to make this place run. We did on site fishing which was so fun for the kids. The restaurant was warm and welcoming and the food was great. The view was even better. This location is amazing and I highly recommend it. An easy 30 min cab drive from CUENCA.
I believe it was Oct. or Nov. when we stayed here. Driving in at night, we called in advance and were advised a staff member would greet us and get us our room. We arrived 8:30 PM, and found the hotel parking area locked. It was dark and I left the car on the side of the road and knocked on the hotel door, no one was present. We tried calling to no avail, we honked the car horn and a staff member in an off premise residence came processed us in. Once processed in, the staff member returned to her home off premises. Hotel rooms are individual cabin types. We were alone on the premises, with are car locked in the parking area. This did not leave us feeling very safe. The cabin itself was nice and clean. I would rate the mattress as mildly comfortable. The cabin is Flintstone esque. The cabin shower included beautiful stone work. Our room had a fantastic view of the mountains and beautiful surrounding areas. At about 8:00 am, we greeted the arriving staff in the parking lot upon their arrival. They got the restaurant up and running in no time and breakfast was great. I would not stay here again given no staff on premises in the evenings, being essentially locked in at night etc.... (staff were great, helpful, informative when present).
Nice place and the service was excellent. Even in cold weather the installations are prepared and they are very comfortable.
Loved my experience at Estancia San Juan. The parking area was a little challenging, because you have to go down a short hill to get to rooms and sadly our car wasn’t up to it so they allowed us to park on the top of the property. The Estancia faces a gorgeous mountain and that’s the first thing you see in the morning. It also has several green areas that you can walk to enjoy nature, and if you’re lucky enough, you can see how some of the staff milks the cows. The staff is extremely cordial and even though the government started to cut the electricity a few hours a day, they made sure that we were as comfortable as possible. We’re looking forward to our next visit. This place is perfect if you love nature more than the overcrowded “touristy” resorts.
This place is absolutely beautiful, and the staff was very friendly and accommodating. They gave me an early check in, helped me get transportation, and let me leave me bag after checkout so that I could go hiking. The food was also excellent. I would highly recommend this place if you plan to visit El cajas.
We had a great stay with our baby for our wedding annivwrsary. The staff was courteous. The room was comfortable and clean and we enjoyed the surrounding nature.
It was a peaceful place and very cozy