酒店回复: We’re so glad to know you had a pleasant stay with us. Your kind words about our service and facilities truly motivate our team. We hope to see you again soon.Thank you & best regards,Till martinGeneral Manager
酒店回复: Thank you for taking the time to share your experience. We’re glad you left with fond memories and hope your next stay with us is even more special.Thank you & Best regards,Till MartinGeneral Manager
酒店回复: It’s wonderful to know you had such a memorable experience. Thank you for recommending us—we’re honored. Please come back anytime.Thank you & Best regards,Till MartinGeneral Manager
酒店回复: Thank you for sharing your experience with us. We’re delighted to hear that the spacious layout and stunning views made your family stay enjoyable, and that our team’s hospitality stood out.We appreciate your feedback regarding the air‑conditioning and the initial smell in the room. We’re sorry for the inconvenience and will work with our teams to improve this.Thank you again for recommending us. We look forward to welcoming you and your family back soon.Thank you & Best regards,Till MartinGeneral Manager
酒店回复: Thank you for sharing your feedback with us. I’m truly sorry to hear that your experience did not meet expectations and that we fell short in delivering what was promised. This is far from the level of service we aim to provide.We appreciate you bringing this to our attention, and we would value the chance to learn more so we can address the issues with our team. If you are open to it, please feel free to reach out to us directly.Thank you once again for your comments, and we hope to have the opportunity to welcome you back for a much improved stay in the future.Thank you & best regards,Till MartinGeneral Manager
酒店回复: Thank you for bringing this to our attention, and I sincerely apologise for the confusion you experienced during check‑in. The situation you described regarding the deposit request and payment method should have been handled with far more clarity and consistency.This is certainly not the level of service we aim to provide. I will be addressing this matter with our front office team to ensure our procedures are communicated accurately and professionally moving forward.Thank you again for your feedback. We appreciate your patience, and we hope to have the opportunity to offer you a much smoother and more seamless experience on your next visit.Thank you & best regards,Till MartinGeneral Manager
4.0分
特大床房
情侣出游
新的酒店 , 非常新 ，但停车场很不方便 , 要非常当心 ，要转好多圈 。。
Not very friendly to supercar ~
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酒店回复: Thank you for taking the time to share your experience. We’re glad you left with fond memories and hope your next stay with us is even more special.Thank you & Best regards,Till MartinGeneral Manager
点评来源 Trip.com
2.0分
景观特大床房
独自旅行
服务一点儿也不热情，酒店景观不算好，周围都是工地，也就是新一点儿而已，其他都一般
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of expectations. Please know we’re looking into this and will take steps to improve
酒店回复: Dear Arlo_,Thank you for sharing your feedback with us. We're glad to hear you appreciated the service. We acknowledge your comments on the room scent and toiletries, and will definitely look into improving the in-room experience. We truly hope to welcome you back for an even better stay in the future.Thank you & best regards,Till MartinGeneral Manager
第一次选择在 5 星级酒店跨年。
不去人挤人, 站在落地窗前倒数，
城市烟花在夜空绽放，
那种安静与奢华，让这一刻完全值得。
酒店附近是工地，建好以后是一个大型商业区，但是不吵。工作人员服务热情。但是我们入住的房间浴室门把手很锋利，把我和先生的手都割伤了。通过携程联系酒店后，酒店派了三个员工上来，其中一个马来女员工(管理层）来浴室看了一眼，完全没有歉意，就走了，我们一脸懵。携程表示想要跟酒店协调换个房间，但是酒店说现在是晚上，管理层下班了，明早上班后才能处理。感谢携程在过年期间依然陪伴我们，跟酒店周旋，但是作为五星酒店处理方式令人不满。最后的结果是酒店同意我们延迟退房，但是并无歉意。酒店的门把手是统一采购，我们相信不止一个房间有这个问题，希望引起重视，不要再有更多人受伤。
虽然遇到了一些因为携程或者代理平台的问题，但是酒店还是解决了换了大房间，大家必须必须和携程反复确认加床或者类似特殊情况的费用问题，不然事后完全没有证据，会吃亏，酒店解决了问题这要表扬酒店！
非常好的酒店，在会展中心旁边，离市中心大概7公里，打车很方便，酒店房间很大，早餐丰富，室外泳池很漂亮，健身房设施齐全，住了好几晚，非常好的体验，值得推荐。小建议：洗澡的水温更高一点就更完美了。
双卧三卫的布局太适合一大家子住了，两个卧室都带独立卫浴，还有客卫，完全不用抢，大客厅也很宽敞。房间和客厅都能看到双子塔和世界第二高楼，景观超赞！工作人员特别热情，服务满分。
小缺点是空调有点问题，一个房冷一个房热，声音也大，刚进房还有点咸菜味，通风后就好了。整体还是很推荐家庭入住！
一楼中餐很好吃
酒店服务不好 服务跟不上 承诺的也没有兑现 酒店服务不好 服务跟不上 承诺的也没有兑现 酒店服务不好 服务跟不上 承诺的也没有兑现 不会再来
携程明明没有要求押金，前台却要求我付200马币押金，而且还必须用信用卡，Alipay还不行。后来我说付现金，人家前台直接说不需要押金了，搞得我莫名其妙！
新的酒店 , 非常新 ，但停车场很不方便 , 要非常当心 ，要转好多圈 。。
Not very friendly to supercar ~
服务一点儿也不热情，酒店景观不算好，周围都是工地，也就是新一点儿而已，其他都一般
新开的，酒店房间比公寓味道小一些，公寓的装修味道很重。酒店最大的亮点是服务，反正出门打车对我来说哪里都差不多，周边比较安静，当然配套也少些，外卖。房间还行，就是房间的备品这些非常一般