酒店回复: Dear Guest,Thank you very much for taking the time to share your feedback and for your excellent rating of 9.5/10. We are pleased to know that you appreciated our convenient location near the subway as well as the cleanliness and newness of our facilities.We sincerely apologize for the inconvenience caused by the renovation-related odor you experienced during your stay. As a newly opened hotel, some residual smells may unfortunately remain, and we completely understand how uncomfortable this can be, especially for guests who are sensitive to such odors.While our policy did not allow for an early checkout without penalty in this situation, we are glad our team was able to promptly offer you a room change and that the new room was more comfortable for you. Your feedback is extremely valuable and has been shared with our management and maintenance teams so we can continue to improve ventilation and ensure a more pleasant experience for all guests.Thank you again for choosing Tru by Hilton. We truly hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,

酒店回复: Dear Guest,Thank you for sharing your feedback.We’re glad to hear you enjoyed our service, the convenience of breakfast, and our modern room facilities. We also appreciate your comment regarding the odor in the room and have shared it with our team for follow-up.We hope to welcome you back to Tru by Hilton soon!

酒店回复: 我们很高兴得知酒店的清洁程度符合您的预期。清洁是我们全体团队的首要任务，您的反馈是对他们工作的极大肯定。 我们期待着您早日再次光临希尔顿逸林酒店！

酒店回复: 亲爱的南希： 感谢您的反馈。得知停车费用影响了您对此次入住的整体印象，我们深感抱歉。 我们想澄清一下，该停车场由独立运营，并非由酒店管理，因此我们无法控制收费标准。但我们理解，这仍然会影响您对此次入住体验的感受，非常感谢您让我们注意到这一点。 我们希望您入住期间的其他环节都愉快，并期待有机会再次欢迎您光临，为您提供更佳的入住体验。