No wi-fi room never got cleaned and my door was left unlocked and I am on a walker so it kind of ****** here.
1.0分
其他
Nobody was there to check me in so I had to go somewhere else
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酒店回复: Hi Cedric,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-in at OYO Hotel Catersville GA. This is not the standard we strive to provide, and we are addressing this issue with our team to ensure it doesn’t happen again.We appreciate you bringing this to our attention and hope for the opportunity to provide a much better experience in the future.Sincerely,KimManagement – OYO Hotel Catersville GA
3.0分
其他
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They are cleaning up the outside. Room was to have a kitchenette. The stove was two electric burners. That was not plugged in not was the cord long enough to do so. The hot water took 10 mins to get hot, which didn't last long. Thankfully it is summer time. Winter would have ******.
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酒店回复: Dear Julia,Thank you for your feedback. We appreciate your understanding as we work on improving the property. We're sorry to hear about the issues with the kitchenette and hot water, and we will address these with our team to ensure a better experience for future guests. We’re glad that you stayed comfortable during the summer, and we’ll strive to make sure your next visit is more enjoyable.Best regards,The OYO Hotel Cartersville GA Team
4.0分
其他
Room was nice. No microwave. No cups or ice bucket.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you found the room nice. We apologize for the inconvenience caused by the absence of a microwave, cups, and an ice bucket. For future stays, please feel free to contact our front desk, and they will be happy to assist you with these amenities.We appreciate your understanding and look forward to welcoming you back soon.Best regards,Team OYO
4.0分
其他
Very friendly family oriented staff.
5.0分
商务出差
Front desk is very helpful
4.0分
其他
Its greatno problem
1.0分
其他
No wash rags no tv
4.0分
其他
Pool and price
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酒店回复: Dear Glen,Thank you for your feedback. We’re glad you appreciated the pool and pricing, and we’ll continue working to improve other areas of the guest experience.Best regards,EvaOYO Hotel Cartersville GA
1.0分
商务出差
Dark. Filthy
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酒店回复: Dear Maryfrances,We are truly sorry to hear about the issues you encountered during your stay. Cleanliness and comfort are very important to us, and we deeply regret that your experience did not reflect this. We will be addressing the concerns you mentioned with our team to ensure improvements are made.Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better stay for you in the future.Best regards,The OYO Hotel Cartersville GA Team
No wi-fi room never got cleaned and my door was left unlocked and I am on a walker so it kind of ****** here.
Nobody was there to check me in so I had to go somewhere else
They are cleaning up the outside. Room was to have a kitchenette. The stove was two electric burners. That was not plugged in not was the cord long enough to do so. The hot water took 10 mins to get hot, which didn't last long. Thankfully it is summer time. Winter would have ******.
Room was nice. No microwave. No cups or ice bucket.
Very friendly family oriented staff.
Front desk is very helpful
Its greatno problem
No wash rags no tv
Pool and price
Dark. Filthy