I would rate my stay closer to a 4.5/5 due to some minor hiccups during my 2-night stay. This is a new property and upon entering the lobby, the hotel still has that brand new smell. We were warmly greeted upon check-in and quickly given our room keys. We stayed in a one bedroom suite, which was very spacious with a full kitchen, living room with a desk and couch, bedroom, and bathroom. Pros: - the bed was surprisingly comfortable and we slept great - the shower pressure was fantastic - the kitchen was well stocked with all the essentials that you would need during a longer and shorter stay (e.g. pots, pans, toaster oven) - we didn’t enjoy some of the other amenities such as outdoor seating, lobby bar, and pool but all seemed very nice - immaculately clean - friendly staff -great location…Lenox is a 5 minute drive and Stockbridge was a 10-15 minute drive Cons: - this was a a first for me: it appeared that using too much electricity at once in the room tripped the circuit breaker multiples times. For reference we stayed in room 303. After housekeeping cleaned our room, we noticed the fridge stopped working resulting in our food sitting in a unchilled fridge for hours. We called down to the front desk and they instructed us to check the electrical panel which did the trick. However, when I attempted to use the microwave, another circuit breaker kept tripping. I discovered that I couldn’t have the under cabinet kitchen lights and microwave on at the same time. I’ve stayed in hotels and resorts all around the world and I’ve never had a problem like that. - Both TVs repeatedly kept freezing during our entire stay. I don’t know if it was a connection issue, but was annoying while trying to watch football games. - Not the biggest deal in the world, but we were on the 3rd floor and there was no ice machine on our floor. We had to go down to the 2nd floor. All-in-all, this was a solid hotel for a long weekend in the Berkshires. I would return, but some kinks still need to be worked out, which is expected for a brand new property.
5.0分
其他
展开
What a find. Virtually brand new hotel and so well equipped. We were slightly unsure when we booked this hotel as it was the cheapest on our 14 day trip. We needn't have worried. It was extremely clean (no doubt helped by the fact it has only been open a few months), staff were helpful and the facilities were amazing. Fantastic pool, good sized, well equipped gym and a launderette. We made use of all 3. Room was spacious and bed very comfortable. Easy 3 minute drive to Lenox centre.
4.0分
情侣出游
展开
The hotel was very nice and brand new, but its faults has steered us elsewhere next time, so I can’t give it a 5. The hotel style is an upgraded Marriott Moxy style. The quirkiness can be summed up in the unusual way the door unlocks. I can’t figure out if it’s trying to be nerdy, chic, woke, or what. At happy hour time, there was a small cheese plate with cider, but this was no residence inn. Breakfast was made to order, a bit like Hilton Garden Inns, but included in the price. They offered more than usual in the way of store bought pastries. The beds were soft, perhaps the best of our whole trip. Here’s the negatives. The indoor pool was not heated and ice cold. That kind of exercise is very important to us. The first morning, 45 minutes before breakfast ended, they ran out of sausage. The next morning we got there early and found out it was chicken sausage—I didn’t like it at all. The oatmeal was instant do it yourself, but they had some nuts and other additives. They did offer granola. And the breakfast cook was not a cheery person to begin a day with. She was just doing her job. Finally, I think the refrigerator had a small ice maker, otherwise, they did not offer an ice machine. We got what we needed from the ice bowl A very nice hotel that we won’t book next year.
展开
酒店回复: Thank you for taking the time to share such a detailed review of your recent stay at the Element Lenox Berkshires Hotel. We truly appreciate your feedback and are pleased to hear that you found the hotel itself to be nice, enjoyed the comfort of our beds, and appreciated our breakfast offerings. We sincerely apologize for the issues you encountered during your stay. We understand how important a heated pool is for your exercise routine. While our pool is set to 80 degrees according to our brand standards, we apologize if this temperature didn’t meet your expectations. Our complimentary Rise breakfast is designed to offer healthy options as well as items for guests on-the-go. We regret that it wasn’t what you were expecting and appreciate your feedback as we continue to improve the variety and quality of our offerings. We also appreciate your note about the ice situation and will explore additional options to better serve our guests. While we’re sorry that your experience didn’t fully meet your expectations, we’re grateful for your constructive comments, which help us improve. Warm regards, The Element Lenox Berkshires Hotel Team
I would rate my stay closer to a 4.5/5 due to some minor hiccups during my 2-night stay. This is a new property and upon entering the lobby, the hotel still has that brand new smell. We were warmly greeted upon check-in and quickly given our room keys. We stayed in a one bedroom suite, which was very spacious with a full kitchen, living room with a desk and couch, bedroom, and bathroom. Pros: - the bed was surprisingly comfortable and we slept great - the shower pressure was fantastic - the kitchen was well stocked with all the essentials that you would need during a longer and shorter stay (e.g. pots, pans, toaster oven) - we didn’t enjoy some of the other amenities such as outdoor seating, lobby bar, and pool but all seemed very nice - immaculately clean - friendly staff -great location…Lenox is a 5 minute drive and Stockbridge was a 10-15 minute drive Cons: - this was a a first for me: it appeared that using too much electricity at once in the room tripped the circuit breaker multiples times. For reference we stayed in room 303. After housekeeping cleaned our room, we noticed the fridge stopped working resulting in our food sitting in a unchilled fridge for hours. We called down to the front desk and they instructed us to check the electrical panel which did the trick. However, when I attempted to use the microwave, another circuit breaker kept tripping. I discovered that I couldn’t have the under cabinet kitchen lights and microwave on at the same time. I’ve stayed in hotels and resorts all around the world and I’ve never had a problem like that. - Both TVs repeatedly kept freezing during our entire stay. I don’t know if it was a connection issue, but was annoying while trying to watch football games. - Not the biggest deal in the world, but we were on the 3rd floor and there was no ice machine on our floor. We had to go down to the 2nd floor. All-in-all, this was a solid hotel for a long weekend in the Berkshires. I would return, but some kinks still need to be worked out, which is expected for a brand new property.
What a find. Virtually brand new hotel and so well equipped. We were slightly unsure when we booked this hotel as it was the cheapest on our 14 day trip. We needn't have worried. It was extremely clean (no doubt helped by the fact it has only been open a few months), staff were helpful and the facilities were amazing. Fantastic pool, good sized, well equipped gym and a launderette. We made use of all 3. Room was spacious and bed very comfortable. Easy 3 minute drive to Lenox centre.
The hotel was very nice and brand new, but its faults has steered us elsewhere next time, so I can’t give it a 5. The hotel style is an upgraded Marriott Moxy style. The quirkiness can be summed up in the unusual way the door unlocks. I can’t figure out if it’s trying to be nerdy, chic, woke, or what. At happy hour time, there was a small cheese plate with cider, but this was no residence inn. Breakfast was made to order, a bit like Hilton Garden Inns, but included in the price. They offered more than usual in the way of store bought pastries. The beds were soft, perhaps the best of our whole trip. Here’s the negatives. The indoor pool was not heated and ice cold. That kind of exercise is very important to us. The first morning, 45 minutes before breakfast ended, they ran out of sausage. The next morning we got there early and found out it was chicken sausage—I didn’t like it at all. The oatmeal was instant do it yourself, but they had some nuts and other additives. They did offer granola. And the breakfast cook was not a cheery person to begin a day with. She was just doing her job. Finally, I think the refrigerator had a small ice maker, otherwise, they did not offer an ice machine. We got what we needed from the ice bowl A very nice hotel that we won’t book next year.