酒店回复: Dear Z_PIN,Thank you very much for choosing Fairmont Tokyo and for sharing such a wonderful review (and wonderful photos of our Christmas decoration, Serine Junior, and Tokyo bay view) of your recent stay with us. We are delighted to hear that your visit just before Christmas was memorable and that you enjoyed every aspect of your experience.It is truly rewarding to know that our team’s efforts to provide early check-in and late check-out added comfort to your stay. We are also pleased that the thoughtful gesture of our Christmas gift brought joy to your departure. Your kind words about our amenities, including the Marshall speaker, Nespresso coffee maker, Dyson hair dryer, and Le Labo Rose 31 toiletries, mean a great deal to us. We strive to create an environment where every detail enhances your experience, and your feedback affirms that commitment.We sincerely appreciate your generous comments and look forward to welcoming you back for another exceptional stay. Should you plan a future visit, please do not hesitate to reach out to us directly so we can assist in making your next experience even more special.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
酒店回复: Dear Valued Guest,Thank you for sharing such a wonderful review of your recent stay at Fairmont Tokyo along with great photos. We are delighted to know that you enjoyed our sophisticated atmosphere, professional service, and the beautiful views from the hotel. It is truly rewarding to hear that you felt comfortable and reassured throughout your visit.We are especially pleased that our limited-edition Christmas puppy, or our Serene Junior brought joy to your experience (Thank you for showing their photo in your room!) . Creating memorable moments for our guests is at the heart of what we do, and your kind words encourage us to continue delivering exceptional hospitality.We look forward to welcoming you back to Fairmont Tokyo for another outstanding stay. Should you need any assistance with future reservations, please do not hesitate to reach out to us.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
酒店回复: Dear Valued Guest Thank you very much for taking the time to share your experience with us.We are truly delighted to hear that you found our rooms spacious and well-appointed, and that our facilities met your expectations in relation to the price. It is especially rewarding to know that our hotel's modern design stood out among others in Tokyo within the same price range.We are also grateful for your kind recognition of our Chinese-speaking staff at both check-in and check-out. Providing clear and comfortable communication for our guests is a priority, and we are pleased that this aspect of our service contributed positively to your stay. Your comment about our hotel being the only one that matched its service description during your trip is deeply appreciated, and we are honored to have earned your trust.We sincerely look forward to welcoming you again on your next visit to Tokyo. Should you need any assistance with future reservations or special requests, please do not hesitate to contact us.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
酒店回复: Thank you very much for your kind review and for choosing Fairmont Tokyo. We are delighted to hear that you found our environment, service, and facilities to be of great value and that your stay was a memorable one. Your words are truly encouraging for our team.We are especially pleased to know that you plan to stay with us again on your next visit to Japan. We look forward to welcoming you back and providing another exceptional experience.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
5.0分
费尔蒙湾景特大床房,高楼层
商务出差
就在湾区还挺舒服的,交通也很方便
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酒店回复: Dear PeilaijiekeWe are delighted to learn that you found our amenities, cleanliness, surroundings, and service to be outstanding. It is especially gratifying to hear that you felt comfortable and appreciated the convenience of transportation in the Bay Area.Your kind words serve as a great encouragement to our team, who strive to create a seamless and enjoyable experience for every guest. We look forward to welcoming you back in the near future and ensuring your next visit is just as memorable.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
4.7分
费尔蒙东京塔景双床房,高楼层
家庭亲子
酒店整体都达到最新的五星标准,房间略有装修味道。
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酒店回复: Dear WEILIAO Thank you very much for taking the time to share your feedback with us.We are truly delighted to hear that you found our hotel to meet the latest five-star standards. At the same time, we sincerely apologize for the slight smell of renovation you experienced in your room. We are currently in the process of enhancing our facilities to ensure an even more enjoyable stay for our guests.We hope to have the pleasure of welcoming you back in the near future, and we will do our utmost to provide you with an even more seamless and refreshing experience.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
点评来源 Trip.com
1人觉得有用
4.7分
费尔蒙金尊湾景特大床房,可使用休闲区
朋友出游
泳池公区最赞。俱乐部酒廊餐食一般。
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酒店回复: Dear Joe72Thank you very much for sharing your thoughtful feedback following your recent stay with us.We are truly delighted to hear that you rated our amenities and cleanliness a perfect 10 out of 10, and that our surroundings and service also met your expectations. It’s especially wonderful to know that you enjoyed our pool area such as the 20-meter indoor infinity pool. It is wonderful it left wonderful impression.At the same time, we appreciate your honest comment regarding the food offerings at Gold Lounge. Your input is invaluable, and we will certainly share it with our culinary team as we continuously strive to enhance the quality and variety of our dining experience.We hope to have the pleasure of welcoming you back in the near future, and we’ll do our best to make your next stay even more enjoyable.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
1人觉得有用
5.0分
费尔蒙东京塔景双床房,高楼层
独自旅行
服务态度特别好
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酒店回复: Dear Valued Guest,Thank you very much for sharing your wonderful feedback following your recent stay at Fairmont Tokyo.Your kind words about the excellent service mean a great deal to our team, as we strive to create memorable experiences for all our guests. It is always rewarding to know that our efforts have contributed to your satisfaction.We look forward to welcoming you back to Fairmont Tokyo in the near future and creating another exceptional stay for you. Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
5.0分
费尔蒙湾景特大床房,高楼层
独自旅行
非常非常好
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酒店回复: Dear 118128****Thank you very much for taking the time to rate your recent stay with us. We are truly honored to receive your perfect score across all categories—amenities, cleanliness, surroundings, and service.Your kind words, “very very good,” mean a great deal to our entire team. It is always our goal to provide a comfortable and memorable experience, and we are delighted to know we succeeded during your visit.We sincerely hope to welcome you back again in the near future. Should you need any assistance with future reservations, please do not hesitate to contact us.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo
圣诞前夕去的,订了两间房,给到提前入和延迟退房住非常贴心,算是很大气的酒店了。临走的时候还送了纪念小熊。酒店设备非常好,marshall音箱,胶囊咖啡机,戴森吹风机,非常齐全。洗护用品是 lelabo rose31很好闻。
很新的费尔蒙酒店 高端成熟且专业 游客能体验到很好的景观 总体让人放心舒适 圣诞节还有送了现定小狗很喜欢💕
房间宽敞,室内设施布局与价位相符,跟东京其他同价位酒店比胜在新!特别强调,办理入住和退房都有说中文的服务员,这个是这次东京之行唯一一个与介绍相符的酒店,之前的丽思卡尔顿标注有中文服务但是实际并没有,所以满分!下次出行还会首选考虑入住。😄
环境没得多 值得这个价格 服务也很周到 房间设施都很齐全 下次来日本还会定这个酒店 体验感很棒的一次
服务:很棒
设施:很新哦
就在湾区还挺舒服的,交通也很方便
酒店整体都达到最新的五星标准,房间略有装修味道。
泳池公区最赞。俱乐部酒廊餐食一般。
服务态度特别好
非常非常好
新年假期期间,我入住42层的房间,并享受了费尔蒙金尊酒廊的服务,体验非常棒。除夕夜,酒廊供应了年越荞麦面,其品质令我惊艳。无论是炸虾天妇罗还是荞麦面汤底,都无可挑剔。