酒店回复: Dear Z_PIN,Thank you very much for choosing Fairmont Tokyo and for sharing such a wonderful review (and wonderful photos of our Christmas decoration, Serine Junior, and Tokyo bay view) of your recent stay with us. We are delighted to hear that your visit just before Christmas was memorable and that you enjoyed every aspect of your experience.It is truly rewarding to know that our team’s efforts to provide early check-in and late check-out added comfort to your stay. We are also pleased that the thoughtful gesture of our Christmas gift brought joy to your departure. Your kind words about our amenities, including the Marshall speaker, Nespresso coffee maker, Dyson hair dryer, and Le Labo Rose 31 toiletries, mean a great deal to us. We strive to create an environment where every detail enhances your experience, and your feedback affirms that commitment.We sincerely appreciate your generous comments and look forward to welcoming you back for another exceptional stay. Should you plan a future visit, please do not hesitate to reach out to us directly so we can assist in making your next experience even more special.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: Dear Valued Guest,Thank you for sharing such a wonderful review of your recent stay at Fairmont Tokyo along with great photos. We are delighted to know that you enjoyed our sophisticated atmosphere, professional service, and the beautiful views from the hotel. It is truly rewarding to hear that you felt comfortable and reassured throughout your visit.We are especially pleased that our limited-edition Christmas puppy, or our Serene Junior brought joy to your experience (Thank you for showing their photo in your room!) . Creating memorable moments for our guests is at the heart of what we do, and your kind words encourage us to continue delivering exceptional hospitality.We look forward to welcoming you back to Fairmont Tokyo for another outstanding stay. Should you need any assistance with future reservations, please do not hesitate to reach out to us.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: Dear Valued Guest Thank you very much for taking the time to share your experience with us.We are truly delighted to hear that you found our rooms spacious and well-appointed, and that our facilities met your expectations in relation to the price. It is especially rewarding to know that our hotel's modern design stood out among others in Tokyo within the same price range.We are also grateful for your kind recognition of our Chinese-speaking staff at both check-in and check-out. Providing clear and comfortable communication for our guests is a priority, and we are pleased that this aspect of our service contributed positively to your stay. Your comment about our hotel being the only one that matched its service description during your trip is deeply appreciated, and we are honored to have earned your trust.We sincerely look forward to welcoming you again on your next visit to Tokyo. Should you need any assistance with future reservations or special requests, please do not hesitate to contact us.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: Thank you very much for your kind review and for choosing Fairmont Tokyo. We are delighted to hear that you found our environment, service, and facilities to be of great value and that your stay was a memorable one. Your words are truly encouraging for our team.We are especially pleased to know that you plan to stay with us again on your next visit to Japan. We look forward to welcoming you back and providing another exceptional experience.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: Dear PeilaijiekeWe are delighted to learn that you found our amenities, cleanliness, surroundings, and service to be outstanding. It is especially gratifying to hear that you felt comfortable and appreciated the convenience of transportation in the Bay Area.Your kind words serve as a great encouragement to our team, who strive to create a seamless and enjoyable experience for every guest. We look forward to welcoming you back in the near future and ensuring your next visit is just as memorable.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: Dear WEILIAO Thank you very much for taking the time to share your feedback with us.We are truly delighted to hear that you found our hotel to meet the latest five-star standards. At the same time, we sincerely apologize for the slight smell of renovation you experienced in your room. We are currently in the process of enhancing our facilities to ensure an even more enjoyable stay for our guests.We hope to have the pleasure of welcoming you back in the near future, and we will do our utmost to provide you with an even more seamless and refreshing experience.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: Dear Joe72Thank you very much for sharing your thoughtful feedback following your recent stay with us.We are truly delighted to hear that you rated our amenities and cleanliness a perfect 10 out of 10, and that our surroundings and service also met your expectations. It’s especially wonderful to know that you enjoyed our pool area such as the 20-meter indoor infinity pool. It is wonderful it left wonderful impression.At the same time, we appreciate your honest comment regarding the food offerings at Gold Lounge. Your input is invaluable, and we will certainly share it with our culinary team as we continuously strive to enhance the quality and variety of our dining experience.We hope to have the pleasure of welcoming you back in the near future, and we’ll do our best to make your next stay even more enjoyable.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: Dear Valued Guest,Thank you very much for sharing your wonderful feedback following your recent stay at Fairmont Tokyo.Your kind words about the excellent service mean a great deal to our team, as we strive to create memorable experiences for all our guests. It is always rewarding to know that our efforts have contributed to your satisfaction.We look forward to welcoming you back to Fairmont Tokyo in the near future and creating another exceptional stay for you. Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: Dear 118128****Thank you very much for taking the time to rate your recent stay with us. We are truly honored to receive your perfect score across all categories—amenities, cleanliness, surroundings, and service.Your kind words, “very very good,” mean a great deal to our entire team. It is always our goal to provide a comfortable and memorable experience, and we are delighted to know we succeeded during your visit.We sincerely hope to welcome you back again in the near future. Should you need any assistance with future reservations, please do not hesitate to contact us.Warm regards,Zulkiflee JanuarDirector of OperationsFairmont Tokyo

酒店回复: 尊敬的宾客： 非常感谢您分享如此精彩的点评，并上传了东京塔和东京湾的精美照片。（我们也很高兴您还看到了东京晴空塔和富士山！）这些令人惊叹的美景为您的新年假期增添了更多乐趣，我们深感欣慰。 得知您对东京费尔蒙酒店的体验，包括费尔蒙金尊酒廊，都非常满意，我们倍感欣慰。尤其令我们高兴的是，您在除夕夜享用的传统年越荞麦面超出了您的预期。您对天妇罗虾和荞麦面汤底的赞誉，对于我们的厨师团队来说意义非凡，尤其是在酒店开业后的首个夜晚，我们一直致力于为每一位宾客打造难忘的用餐体验。 我们衷心感谢您对我们的设施、清洁度、环境和服务给予的宝贵反馈。您的评价激励着我们继续提供卓越的待客之道。 我们期待您再次光临东京费尔蒙酒店，享受又一次难忘的入住体验。我们希望您能再次欣赏到东京塔和东京湾的壮丽景色。 此致， Zulkiflee Januar 运营总监 东京费尔蒙酒店