My WIfe and I visited on Valentines Day. We were looking for property in Pismo Beach. The hotel is pretty new and clean, but there are several problems. We checked in and decided to grab a bite at the lobby restaurant. 1.) As soon as we approached the "please wait to be seated" area we were hastily met by two individuals who intstructed us that there were no tables available, as all were reserved, even though the restaurant was half empty. It was around 5:30 p.m. After we informed them that we were guests, they finally agreed that they could give us a terrible table far from the main area. For $220.00 Our dinner was ok, the food was decent. 2.) But the service was not, as there was really only 1 waiter bustin his butt to serve everyone. 3.) We saw several couples arrive, be seated, and then leave after receiving no service. We were not offered any water or bread. 4.) The room OTH, was nice, fairly new, quiet. There was a coffee machine in it, but, it did not work. 5.We were told when we checked in that breakfast would be served at 6:30 in the morning. We arrived at the restaurant at 6:45 a. m. and were promptly informed that the restaurant wouldn't be open until 7:00 a.m. At this point we'd had enough and just left to go find a cup of coffee somewhere.
3.0分
其他
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We’ve stayed multiple times and, sadly, each stay has presented it’s own set of issues. The hotel and accommodations are nice. Priced well enough for the quality. Doesnt feel cheap but definitely not a luxury type property. First Stay: booked the suite. 2nd tv didnt work. Not a huge deal but since traveling with a toddler, was the reason for booking the suite. Somewhere we could be after she went to bed. They made up for it with a generous discount. We stayed for multiple days and requested the room be serviced multiple times and literally just didnt happen. When we mentioned that while checking out we were told we need to call and request. Which we did. Multiple times. Was new and ironing out. Not a huge deal but this is why you’re here reading this. Next trip: prepaid nonrefundable rate for 2 nights. Wound up getting double charged (prepaid and then charged the card again after check out). Still have not had that second charge reversed and that was over 2 mos ago. AC in the room did not work. Was actually significantly hotter in the room than outside and even more so the hallway. None of us slept that night. They did move us to a suite though for the second night. Very much appreciated. The restaurant/coffee situation is quite inconvenient if (a) youre working while traveling or (b) intend to hangout on property as they are not open in the afternoon at all essentially. Not even a coffee station (in room coffee but its honestly rough and the waters for the [standard] room I dont believe are free. But I may be wrong. Overall, nice enough stay (and we do tend to stay at ritz, four seasons, etc.) but feels a bit unexperienced/you can tell everyone is very new. Everyone is quite kind and helpful as well. I feel like im even forgetting some of the other wrinkles and odd/easy misses. If they iron out the kinks. And the pricing stays the same, I would change my review to a 5. But as is, 3.5 is very apt. Oh, and being templeton is my hometown. Its also very tough to see what theyre doing to that part of town. Just felt worth mentioning — not looking forward to the rest of that center being developed at all. Whatsoever.
5.0分
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Hotel was very clean very stylish. Enjoyed the staff. Extremely helpful. Bed was amazing. Should've signed up for their rewards points because I am going to stay there again.
3.0分
情侣出游
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Pluses-off the freeway so it’s quiet. New hotel with streamlined furnishings -nice shower. Nice spa and exercise room. Nice outdoor area with gas fire pits. Friendly staff. Negatives- no microwave. Difficult to use in-room Nespresso espresso coffee maker- leaks if you don’t get it just right and lever difficult to press down over pod. Coffee not great even though we used filtered water. Whole wall of outlets not operational upon arrival, including refrigerator and coffee plug. No GFI circuits tripped that we could find. Luckily saw a maintenance worker in the hallway- he looked at it and said he would check main room breaker. It was fixed by the time we returned to our room at 10:00 PM. No complimentary morning coffee in lobby- had to patronize their cafe for $4 coffee if you want good coffee. No complimentary breakfast-passed on cafe and their $19 breakfast burritos, etc. Parking fee of $10- they don’t even give you a parking pass for the car, so who’s monitoring that? Why charge since hotel is not near anything else? Can’t imagine anyone not having a vehicle as if it was near an airport. Ditch that charge and add good complimentary coffee, and MAYBE we’d try again. Otherwise there are several nearby hotels with breakfast and parking included.
卫生标准极差，客户服务也糟糕透顶。我开了长途车，午夜过后才办理入住，却发现厕所脏乱不堪，未经消毒，不得不自己清理之前客人留下的脏乱，包括粪便和月经污渍。尽管我拍照并报告了此事，但管理层始终没有回应。第二天退房时，前台工作人员完全不予理会，既没有道歉，也没有进行调查，更没有保证改进卫生标准。相反，她只是提到可以免除10美元的停车费，语气仿佛我应该表示感谢。一开始我很困惑，因为我不明白脏厕所和停车有什么关系。当我意识到这10美元的免除就是他们所谓的解决方案时，我感到自己受到了侮辱和轻视。酒店不承担任何责任，还让我如果不满意就联系*******，这简直荒唐，因为*******对酒店未能提供干净的房间不承担任何责任。这家酒店连最基本的卫生要求都达不到，这让人对整体卫生水平产生了严重担忧，而缺乏主人翁意识更是雪上加霜。其他评论也证实，这并非个例，而是令人担忧的惯常模式。无论如何都别来，除非你愿意用10美元的停车费来清理其他客人的粪便和月经污渍。
我非常喜欢在这里的住宿！我承认一开始我有点紧张，因为还没有评论。但打电话给酒店后，他们告诉我他们两周前才开业，这很正常。房间超级干净，装修精美，浴室也同样漂亮。工作人员真的很棒！每个人都非常友好、乐于助人、热情好客。虽然附近没有太多餐饮场所，但酒店有一个小型小吃区，提供一些小吃供购买，而且酒店内还供应早餐和晚餐。食物选择丰富，真是个惊喜！总而言之，我的体验非常棒，一定会再次入住。
我不得不改变计划，他们坚持要收我钱，尽管我最终没住下来。他们并没有觉得不方便，也没有退款，只是预订了“稍后付款”的方案。但他们坚持要罚我钱。服务太差了。
My WIfe and I visited on Valentines Day. We were looking for property in Pismo Beach. The hotel is pretty new and clean, but there are several problems. We checked in and decided to grab a bite at the lobby restaurant. 1.) As soon as we approached the "please wait to be seated" area we were hastily met by two individuals who intstructed us that there were no tables available, as all were reserved, even though the restaurant was half empty. It was around 5:30 p.m. After we informed them that we were guests, they finally agreed that they could give us a terrible table far from the main area. For $220.00 Our dinner was ok, the food was decent. 2.) But the service was not, as there was really only 1 waiter bustin his butt to serve everyone. 3.) We saw several couples arrive, be seated, and then leave after receiving no service. We were not offered any water or bread. 4.) The room OTH, was nice, fairly new, quiet. There was a coffee machine in it, but, it did not work. 5.We were told when we checked in that breakfast would be served at 6:30 in the morning. We arrived at the restaurant at 6:45 a. m. and were promptly informed that the restaurant wouldn't be open until 7:00 a.m. At this point we'd had enough and just left to go find a cup of coffee somewhere.
We’ve stayed multiple times and, sadly, each stay has presented it’s own set of issues. The hotel and accommodations are nice. Priced well enough for the quality. Doesnt feel cheap but definitely not a luxury type property. First Stay: booked the suite. 2nd tv didnt work. Not a huge deal but since traveling with a toddler, was the reason for booking the suite. Somewhere we could be after she went to bed. They made up for it with a generous discount. We stayed for multiple days and requested the room be serviced multiple times and literally just didnt happen. When we mentioned that while checking out we were told we need to call and request. Which we did. Multiple times. Was new and ironing out. Not a huge deal but this is why you’re here reading this. Next trip: prepaid nonrefundable rate for 2 nights. Wound up getting double charged (prepaid and then charged the card again after check out). Still have not had that second charge reversed and that was over 2 mos ago. AC in the room did not work. Was actually significantly hotter in the room than outside and even more so the hallway. None of us slept that night. They did move us to a suite though for the second night. Very much appreciated. The restaurant/coffee situation is quite inconvenient if (a) youre working while traveling or (b) intend to hangout on property as they are not open in the afternoon at all essentially. Not even a coffee station (in room coffee but its honestly rough and the waters for the [standard] room I dont believe are free. But I may be wrong. Overall, nice enough stay (and we do tend to stay at ritz, four seasons, etc.) but feels a bit unexperienced/you can tell everyone is very new. Everyone is quite kind and helpful as well. I feel like im even forgetting some of the other wrinkles and odd/easy misses. If they iron out the kinks. And the pricing stays the same, I would change my review to a 5. But as is, 3.5 is very apt. Oh, and being templeton is my hometown. Its also very tough to see what theyre doing to that part of town. Just felt worth mentioning — not looking forward to the rest of that center being developed at all. Whatsoever.
Hotel was very clean very stylish. Enjoyed the staff. Extremely helpful. Bed was amazing. Should've signed up for their rewards points because I am going to stay there again.
Pluses-off the freeway so it’s quiet. New hotel with streamlined furnishings -nice shower. Nice spa and exercise room. Nice outdoor area with gas fire pits. Friendly staff. Negatives- no microwave. Difficult to use in-room Nespresso espresso coffee maker- leaks if you don’t get it just right and lever difficult to press down over pod. Coffee not great even though we used filtered water. Whole wall of outlets not operational upon arrival, including refrigerator and coffee plug. No GFI circuits tripped that we could find. Luckily saw a maintenance worker in the hallway- he looked at it and said he would check main room breaker. It was fixed by the time we returned to our room at 10:00 PM. No complimentary morning coffee in lobby- had to patronize their cafe for $4 coffee if you want good coffee. No complimentary breakfast-passed on cafe and their $19 breakfast burritos, etc. Parking fee of $10- they don’t even give you a parking pass for the car, so who’s monitoring that? Why charge since hotel is not near anything else? Can’t imagine anyone not having a vehicle as if it was near an airport. Ditch that charge and add good complimentary coffee, and MAYBE we’d try again. Otherwise there are several nearby hotels with breakfast and parking included.