酒店回复: Thank you for taking the time to share your experience. We’re so pleased to hear you enjoyed the apartment, the beautiful views, and the little touches throughout the room that helped make your stay comfortable and well equipped.We appreciate your understanding regarding the spa facilities. As our building is still very new, the spas have not yet been handed over by the developer and are therefore not available at this stage. We also thank you for noting the external noise and are glad to hear it was minimal and did not significantly impact your stay.It’s wonderful to know you found our location so convenient, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back again in the future.Kind regards,The Avani Living Queen’s Wharf Residences team

酒店回复: Good Afternoon Guest User,Thank you so much for your outstanding rating and lovely feedback — we’re absolutely thrilled to hear you enjoyed your stay with us at Queen’s Wharf Residences!It’s fantastic to know you appreciated the spacious apartment, incredible views, and our unbeatable location right above The Star and just steps from Brisbane’s city centre. The Brisbane River and Ferris Wheel certainly make for a stunning backdrop, and we’re so glad you got to enjoy them from up high!We’d be delighted to welcome you back again whenever you next visit Brisbane.Warmest Regards,Zac and the Queen’s Wharf Residences Team

酒店回复: Good Afternoon Nanjingliuluyong,Thank you for taking the time to share your experience — we’re so pleased you enjoyed the apartment’s central location and well-equipped kitchen. It’s great to hear you made the most of the space and amenities during your stay!You’re absolutely right — Queen’s Wharf Residences is a mixed-use building, so you may notice some long-term residents (and their furry friends) sharing the lobby space. While our apartments are strictly pet-free to ensure comfort for all our guests, we understand this can be a surprise and we appreciate you mentioning it.We hope to welcome you back on your next Brisbane visit!Warmest Regards,Zac and the Queen’s Wharf Residences Team

酒店回复: Thank you for your wonderful review. We’re delighted to hear you enjoyed the amenities and the beautiful night view. It’s great to know our new hotel made such a positive impression. We look forward to welcoming you back on your next visit.

酒店回复: Good Afternoon Nihaolvyoukuaile,Thank you for your candid and detailed review. I’m truly sorry to hear that your experience with us left you feeling so disappointed. This is certainly not the impression we wish to leave, and I appreciate the opportunity to respond and clarify a few important points.To begin with, I must respectfully highlight that the rate you opted to book with was explicitly advertised as a non-serviced stay — designed for guests who prefer a more self-contained, apartment-style experience with minimal daily interaction from Housekeeping or Repairs & Maintenance teams unless specifically requested.We also understand your frustrations around communication and access, however, would like to highlight that our Front Office team are always available in person to assist with requests, and can be contacted both in-person, and over the phone by calling the hotel.Regarding the air conditioning and cleanliness concerns, I can only apologise sincerely. This is not up to our usual standards, and I’ve flagged your feedback directly with our Housekeeping and Repairs & Maintenance teams for further investigation. Please rest assured we take matters of hygiene and equipment functionality extremely seriously.As we are still in the early days of operation, some areas of the wider precinct are being finalised, however we would also like to correct you and highlight that all of our floors are finalised, and not under construction.Should you consider returning in the future, I would welcome the chance to personally ensure a far more seamless and enjoyable stay.Warmest Regards,Zac and the Queen’s Wharf Residences Team

酒店回复: Thank you for your wonderful 10 out of 10 review. We’re delighted to hear that you enjoyed our modern facilities and found everything clean and comfortable during your stay. It’s great to know the environment felt relaxing for you as well.We really appreciate you taking the time to share your experience and hope to welcome you back again soon.Warm regardsAvani Living Queen's Wharf Residences

酒店回复: Thank you for sharing your feedback with us. We’re glad to see you enjoyed our amenities, surroundings, and service, though we’re sorry to hear that the cleanliness of the bedding and towels didn’t meet your expectations. That’s certainly not the experience we want for any guest.Your comments are very important, and we’ve already shared this with our housekeeping team so they can look into it and ensure it’s addressed immediately.We appreciate you taking the time to let us know and hope we have the chance to welcome you back for a stay that feels completely fresh and comfortable from start to finish.Warm regardsAvani Living Queen's Wharf Residences

酒店回复: Thank you so much for the fantastic 10 out of 10 rating. We’re really happy to hear you enjoyed your stay and that it left such a great impression. Knowing you especially liked it means a lot to our whole team.We hope to welcome you back again soon for another enjoyable visit.Warm regardsAvani Living Queen's Wharf Residences

酒店回复: 下午好，Vi Vii， 感谢您用心的点评，并与我们分享您近期的入住体验！ 我们很高兴听到您喜欢我们干净整洁的环境、优美的环境以及您入住的双卧天际线景观房所欣赏到的迷人景色——这真是欣赏布里斯班的绝佳方式！ 您说得对——作为布里斯班最新的酒店之一，我们仍在进行最后的完善，以提升宾客的整体体验。非常感谢您的耐心等待，我们正在不断改进一些细节，这些细节至关重要，例如更清晰的到达指示牌以及改善正门的无障碍设施。我们完全理解这些改进可能会给您带来不便，尤其是对行动不便的客人，我们正在积极与区域合作伙伴合作，寻找解决方案。 客房内电话也即将投入使用（这只是我们持续改进服务内容的其中一项！），我们的团队随时可以通过电子邮件或亲临位于二楼的接待处与您联系。 我们已经注意到您关于暖气的反馈，并将尽快展开调查——您的舒适对我们来说非常重要，非常感谢您告知我们这个问题。 再次感谢您的入住，希望下次您能再次光临，享受更美好的体验。 此致， Zac 和 Queen’s Wharf Residences 团队