酒店回复: Thank you for taking the time to share your experience. We’re so pleased to hear you enjoyed the apartment, the beautiful views, and the little touches throughout the room that helped make your stay comfortable and well equipped.We appreciate your understanding regarding the spa facilities. As our building is still very new, the spas have not yet been handed over by the developer and are therefore not available at this stage. We also thank you for noting the external noise and are glad to hear it was minimal and did not significantly impact your stay.It’s wonderful to know you found our location so convenient, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back again in the future.Kind regards,The Avani Living Queen’s Wharf Residences team
4.7分
大床套房,禁烟(1 Bedroom River View Suite (No Housekeeping))
酒店回复: Good Afternoon Guest User,Thank you so much for your outstanding rating and lovely feedback — we’re absolutely thrilled to hear you enjoyed your stay with us at Queen’s Wharf Residences!It’s fantastic to know you appreciated the spacious apartment, incredible views, and our unbeatable location right above The Star and just steps from Brisbane’s city centre. The Brisbane River and Ferris Wheel certainly make for a stunning backdrop, and we’re so glad you got to enjoy them from up high!We’d be delighted to welcome you back again whenever you next visit Brisbane.Warmest Regards,Zac and the Queen’s Wharf Residences Team
酒店回复: Good Afternoon Nanjingliuluyong,Thank you for taking the time to share your experience — we’re so pleased you enjoyed the apartment’s central location and well-equipped kitchen. It’s great to hear you made the most of the space and amenities during your stay!You’re absolutely right — Queen’s Wharf Residences is a mixed-use building, so you may notice some long-term residents (and their furry friends) sharing the lobby space. While our apartments are strictly pet-free to ensure comfort for all our guests, we understand this can be a surprise and we appreciate you mentioning it.We hope to welcome you back on your next Brisbane visit!Warmest Regards,Zac and the Queen’s Wharf Residences Team
5.0分
一卧室套房
家庭亲子
非常满意的一次入住 酒店有拖鞋 牙具 而且夜景非常漂亮 毕竟是新酒店很值得入住 下次还会预定这里
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酒店回复: Thank you for your wonderful review. We’re delighted to hear you enjoyed the amenities and the beautiful night view. It’s great to know our new hotel made such a positive impression. We look forward to welcoming you back on your next visit.
酒店回复: Good Afternoon Nihaolvyoukuaile,Thank you for your candid and detailed review. I’m truly sorry to hear that your experience with us left you feeling so disappointed. This is certainly not the impression we wish to leave, and I appreciate the opportunity to respond and clarify a few important points.To begin with, I must respectfully highlight that the rate you opted to book with was explicitly advertised as a non-serviced stay — designed for guests who prefer a more self-contained, apartment-style experience with minimal daily interaction from Housekeeping or Repairs & Maintenance teams unless specifically requested.We also understand your frustrations around communication and access, however, would like to highlight that our Front Office team are always available in person to assist with requests, and can be contacted both in-person, and over the phone by calling the hotel.Regarding the air conditioning and cleanliness concerns, I can only apologise sincerely. This is not up to our usual standards, and I’ve flagged your feedback directly with our Housekeeping and Repairs & Maintenance teams for further investigation. Please rest assured we take matters of hygiene and equipment functionality extremely seriously.As we are still in the early days of operation, some areas of the wider precinct are being finalised, however we would also like to correct you and highlight that all of our floors are finalised, and not under construction.Should you consider returning in the future, I would welcome the chance to personally ensure a far more seamless and enjoyable stay.Warmest Regards,Zac and the Queen’s Wharf Residences Team
1人觉得有用
5.0分
一卧室套房
商务出差
设施:较新
卫生:干净
环境:舒适
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酒店回复: Thank you for your wonderful 10 out of 10 review. We’re delighted to hear that you enjoyed our modern facilities and found everything clean and comfortable during your stay. It’s great to know the environment felt relaxing for you as well.We really appreciate you taking the time to share your experience and hope to welcome you back again soon.Warm regardsAvani Living Queen's Wharf Residences
4.2分
一卧室套房
独自旅行
毛巾床单枕头有味道。
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酒店回复: Thank you for sharing your feedback with us. We’re glad to see you enjoyed our amenities, surroundings, and service, though we’re sorry to hear that the cleanliness of the bedding and towels didn’t meet your expectations. That’s certainly not the experience we want for any guest.Your comments are very important, and we’ve already shared this with our housekeeping team so they can look into it and ensure it’s addressed immediately.We appreciate you taking the time to let us know and hope we have the chance to welcome you back for a stay that feels completely fresh and comfortable from start to finish.Warm regardsAvani Living Queen's Wharf Residences
5.0分
两卧室天际景套房
家庭亲子
非常好👍特别喜欢
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酒店回复: Thank you so much for the fantastic 10 out of 10 rating. We’re really happy to hear you enjoyed your stay and that it left such a great impression. Knowing you especially liked it means a lot to our whole team.We hope to welcome you back again soon for another enjoyable visit.Warm regardsAvani Living Queen's Wharf Residences
非常推荐的酒店,下次还会去住,房间里一应俱全,非常适合自己买洗烧,酒店很新,而且周边非常方便,购物,南岸公园。
去年才开业的新**配套的公寓,位置很好,可以直达**、观景台和楼下一系列餐厅。阳台景色超棒,整体设施都很新,感受非常好。有付费停车位,49一天,在City还算很划算了。唯一不足就是房间比较小,且我们住的4号房对面的写字楼可以看到房子里面,不过白天我们也不在就还好。
房间位置很好,楼下就是star,离市中心也很近。
房间很大,楼层高,视野也很好,可以看到布里斯班河和摩天轮。
在布里斯班市中心,位置很好,是个公寓形式的酒店,不知道是不是有其他楼层不是酒店的,看见几个带着大型宠物狗进出大堂的。另外,厨房配备的的烤箱冰箱咖啡机以及刀叉锅碗瓢盆还是比较齐全的,非常适合在酒店内自己做点吃的!
非常满意的一次入住 酒店有拖鞋 牙具 而且夜景非常漂亮 毕竟是新酒店很值得入住 下次还会预定这里
这是一家让我失望透顶的酒店,服务、设施、卫生等各方面都远未达到基本标准。住了这么多次酒店第一次让我想要认真通过写评论 让其他住客避雷!
以下是我此次入住的具体体验:
服务差劲
整个酒店缺乏基本的服务支持,没有任何可用的电话或其他方式联系前台。若有任何需求,包括简单的物品,如餐巾纸,都需要自己坐电梯跑到几十层之外的前台取。房间没有清洁服务,但也没有任何公区的垃圾桶可用,住了几天所有的垃圾食物残渣都只能堆在房间里。酒店内完全没有维修人员或者清洁工可联系。空调系统无法正常使用,打开时房间内先充满了粉尘,随后跳闸,整晚没有工作人员来修理。前台员工到房间后,居然问我是否真的需要空调,因为她认为房间里非常的热?(当时是澳大利亚的6月底,相当于国内的冬季)。工作人员无法修复空调,经过一些处理后,空调只能调至21度,且会自动跳闸。最终的“解决方案”是让我们等待,但一直也没有解决,我们就这么冻了几天。
卫生问题严重
房间卫生条件极差,浮灰都是小意思。掀开床单后,发现床单上有明显的经期血迹,显然是前一位住客留下的。酒店内的清洁工似乎不是酒店雇佣的正式员工,而是外部临时招募的人员,甚至没有统一的工作服,手里随意拿着将被换上的布草还被随意地放在地上,且无法确定这些物品是否经过消毒。房间内有大量灰尘,酒店提供的基础用品也严重不足。例如,四人入住的房间,只有两套牙刷和拖鞋。
基础设施问题
电梯标识不清晰,完全无法辨认哪个楼层通往地面,很多楼层仍在施工中。其他住客也反映了类似的问题。一些楼层还能看到明显暴露在外面的电线。
前台虽然强调酒店开业才六周,但整体酒店的软硬件设施明显还没有准备好。即便设施完善,酒店的服务和设施水平,也仅能达到国内三星级酒店的标准,性价比极低。
如果只是为了看夜景,完全可以选择地理位置几乎没有差别的其他酒店,这家酒店在各个方面的表现都远未达标,服务和设施的欠缺让人极为失望。
如果携程有零分 我一定打零分!
请大家避雷!
设施:较新
卫生:干净
环境:舒适
毛巾床单枕头有味道。
非常好👍特别喜欢
非常新的酒店,所以设施还没有完整 。
酒店大门对着的街道无法上落车,所以要走一小段路程才可以到达可以上落车点 ,行动不方便,或者有老人家的要注意 .
房间内没有电话,所以没法联系到前台,不确定日后会否装上 .
暖气设备有些故障,气温最多只停留在21度,如果天气和暖,这个就不是问题 .