Great place to stay, fantastic pool! Enjoyed the quiet neighborhood. Also the host was very helpful and responsive. So nice to relax here…
3.0分
其他
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Apollo Beach
The check in process was super easy. Pool was nice, nice big open kitchen/living room. Our complaints were we found multiple roaches in the house and garage(after 4 days of being there). It was easy to see that the sheets on multiple beds were NOT wash prior to our arrival. We had multiple house guest get bit from something in the beds the first night there. When I tried to contact the host, I was never able to get ahold of anyone. Yes we did complete our trip cause we had NO where else to go. But we washed bedding and sprayed the roach killer they had in the house. The area was super quiet but it’s obvious the neighbors do NOT want guest in the neighborhood.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you enjoyed the easy check-in process, the pool, and the open kitchen/living space.We are truly sorry to hear about the issues you encountered during your stay. Your comments will be shared with our housekeeping team, and we will replace or refresh anything that is not in perfect condition.Regarding pests, we have an ongoing professional pest control service, as Florida’s climate can attract insects year-round. That said, based on your feedback, we have already requested an additional treatment for both the house and garage. The bites you mentioned are most likely from no-see-um mosquitoes, which are common in Florida, especially in the evenings. We always recommend using bug spray when visiting the area to help prevent bites.As for your comment about the neighbors, due to a small number of previous guests who misbehaved and offended them, a few neighbors are not particularly welcoming toward short-term guests. However, this has no impact on our current or future guests, and many visitors continue to enjoy a peaceful, quiet stay in the neighborhood.We appreciate you bringing these matters to our attention so we can address them promptly, and we’re glad you were able to enjoy the quiet surroundings and complete your trip.
5.0分
其他
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Amazing get
Overall the house was spectacular, wonderful pool layout. Very clean and organized. Internet would not commect, reached out to Ron who helped us to the fullest. He was very professional and got the job done the same day. Have they recommend this location!
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酒店回复: Thank you, Nicole for your kind words, we are so happy you enjoyed your stay and can’t wait to host you again at any time!
5.0分
其他
Great place to stay beautiful pool and the owner was amazing! We will definitely be back!
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酒店回复: Thank you so much for your kind review. We are very happy you enjoyed your stay, and we would love to host you at any time!
5.0分
其他
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Great Pool and House
The pool was excellent! The pool deck was large for all to enjoy. The only downside of our stay was the neighbor across the canal that clearly did not want anyone enjoying the outdoors.
3.0分
其他
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Nice but Not As Nice
After we got in, I received a message that we have to document everything wrong and turn it in right away or we would be held responsible for damages. It took us over 2 hours to do this due to all the dents, scratches etc on the furniture and appliances. Next, we paid extra to have pool heated, the heat was not turned on until we arrived and I got a notice saying it would take 24 hours to heat up! Why didn’t they turn it on the day before we arrived and shut it off the day before we left. Same amount of electricity used but we would have gotten the full benefit of what we paid for. The showers were so dirty I went to the store and bought Lysol cleaner to clean and disinfect them. On Thursday, we got a surprise visit from a Mold Inspector. I called the house manager who apologized for the interruption and said she would have gave us a heads up but the inspector never got back with her with a date and time. Several minutes later someone associated with the house came to talk to the inspector at the request of the house manager. Only problem, he knew the inspector was coming that day but was told 4:30 and the inspector showed up a few minutes after 4:00. So the manager DID know they were coming and simply forgot to tell us. I am thankful we happened to be there, otherwise strangers would have been in the house with all our personal belongings. Last, it is NOT a hot tub! They told us they heated the pool to 80, well the tub was only a few degrees warmer than that.
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酒店回复: DearAnnette,Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not fully meet your expectations, and we appreciate the opportunity to address your concerns.Regarding the pool heat, we always ensure it is turned on ahead of time as usual, but unfortunately, the extra cold weather in January 2025 impacted the heating process. We understand how this may have been frustrating, and we apologize for any inconvenience this caused.As for the mold inspector, there was a miscommunication between the inspector and housekeeping, and unfortunately, I was not informed ahead of time. I sincerely apologize for this oversight. That being said, please rest assured that no one would have entered the home without your permission. Guest privacy and security are extremely important to us.Cleanliness is a top priority for us, and we wish we had been informed about the showers during your stay. Had we known, we would have promptly sent housekeeping to address the issue. We strive to ensure our home is thoroughly cleaned before each guest’s arrival and will follow up with our team to ensure higher standards are consistently met.Regarding the documentation process, we encourage guests to report any pre-existing damages upon arrival to prevent any concerns at checkout and to attend to it during hosting or upon departure as per the guest's preference.. We regret that this took more time than expected.We value your feedback and will use it to improve our guests' experience. We truly appreciate you choosing our home and hope to have the opportunity to provide you with a much better stay in the future.Best regards,Einav, Paradise resort property manager
5.0分
其他
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Relaxing paradise
First off the owners of the property were super accommodating. They even brought us a delicious fresh avocado from their tree.
The home was beautiful. The pool and outdoor space was incredible! We spent most of our week in the pool. Sadly we did not see any dolphins 😞
The available kayaks were a nice touch! You don’t get that little extra at most places.
3.0分
其他
It was okay
Property was nice and quiet. Could use some updated outside furniture other than that it was great!
5.0分
其他
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Awesome stay
We loved staying at this property. The pool was so nice and we had a great time swimming almost every day. The property was in a great location! We would stay here again.
5.0分
其他
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Beautiful views and amazing people- dolphins and manatees visited!!!
Stayed here for a month and it was beautiful. The outdoor area was wonderful. Outdoor Furniture further from the slider is in really poor shape and not really usable, so we only used the one table just at the slider. Needed some more attention to cleaning the pool deck and doing something with the kids stuff for the pool as it was just in a dirty heap at the foot of the stairs outside Overall our month long stay was wonderful and I would recommend this home highly. The people in the neighborhood were amazing. Felt like home
Great place to stay, fantastic pool! Enjoyed the quiet neighborhood. Also the host was very helpful and responsive. So nice to relax here…
Apollo Beach
The check in process was super easy. Pool was nice, nice big open kitchen/living room. Our complaints were we found multiple roaches in the house and garage(after 4 days of being there). It was easy to see that the sheets on multiple beds were NOT wash prior to our arrival. We had multiple house guest get bit from something in the beds the first night there. When I tried to contact the host, I was never able to get ahold of anyone. Yes we did complete our trip cause we had NO where else to go. But we washed bedding and sprayed the roach killer they had in the house. The area was super quiet but it’s obvious the neighbors do NOT want guest in the neighborhood.
Amazing get
Overall the house was spectacular, wonderful pool layout. Very clean and organized. Internet would not commect, reached out to Ron who helped us to the fullest. He was very professional and got the job done the same day. Have they recommend this location!
Great place to stay beautiful pool and the owner was amazing! We will definitely be back!
Great Pool and House
The pool was excellent! The pool deck was large for all to enjoy. The only downside of our stay was the neighbor across the canal that clearly did not want anyone enjoying the outdoors.
Nice but Not As Nice
After we got in, I received a message that we have to document everything wrong and turn it in right away or we would be held responsible for damages. It took us over 2 hours to do this due to all the dents, scratches etc on the furniture and appliances. Next, we paid extra to have pool heated, the heat was not turned on until we arrived and I got a notice saying it would take 24 hours to heat up! Why didn’t they turn it on the day before we arrived and shut it off the day before we left. Same amount of electricity used but we would have gotten the full benefit of what we paid for. The showers were so dirty I went to the store and bought Lysol cleaner to clean and disinfect them. On Thursday, we got a surprise visit from a Mold Inspector. I called the house manager who apologized for the interruption and said she would have gave us a heads up but the inspector never got back with her with a date and time. Several minutes later someone associated with the house came to talk to the inspector at the request of the house manager. Only problem, he knew the inspector was coming that day but was told 4:30 and the inspector showed up a few minutes after 4:00. So the manager DID know they were coming and simply forgot to tell us. I am thankful we happened to be there, otherwise strangers would have been in the house with all our personal belongings. Last, it is NOT a hot tub! They told us they heated the pool to 80, well the tub was only a few degrees warmer than that.
Relaxing paradise
First off the owners of the property were super accommodating. They even brought us a delicious fresh avocado from their tree.
The home was beautiful. The pool and outdoor space was incredible! We spent most of our week in the pool. Sadly we did not see any dolphins 😞
The available kayaks were a nice touch! You don’t get that little extra at most places.
It was okay
Property was nice and quiet. Could use some updated outside furniture other than that it was great!
Awesome stay
We loved staying at this property. The pool was so nice and we had a great time swimming almost every day. The property was in a great location! We would stay here again.
Beautiful views and amazing people- dolphins and manatees visited!!!
Stayed here for a month and it was beautiful. The outdoor area was wonderful. Outdoor Furniture further from the slider is in really poor shape and not really usable, so we only used the one table just at the slider. Needed some more attention to cleaning the pool deck and doing something with the kids stuff for the pool as it was just in a dirty heap at the foot of the stairs outside Overall our month long stay was wonderful and I would recommend this home highly. The people in the neighborhood were amazing. Felt like home