酒店回复: Dear Guest User,Thank you very much for sharing your feedback and for rating your stay as Outstanding. We truly appreciate your perfect scores across amenities, cleanliness, surroundings, and service—it is very rewarding to know that these aspects met your expectations.Thank you as well for your comment about the room. We are glad to know it was satisfactory, and your overall excellent ratings encourage us to continue maintaining high standards while also looking for ways to further enhance the in-room experience for our guests.We appreciate your stay with us and hope to have the pleasure of welcoming you back again for another outstanding visit in the future.Yours sincerely,Miriam WolberGeneral Manager

酒店回复: Dear Meishilvxingchuchadang,Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet your expectations and that several aspects of your stay caused frustration. Please allow us to address your concerns.First, we are truly sorry for the extended waiting times during check-in and room change. This is not the level of efficiency we aim to provide, especially during evening hours. Your comments regarding communication delays and escalation procedures have been shared with our management team for immediate review. We understand how important timely support and clear authority are in resolving guest concerns.Regarding the room allocation and upgrade request, we apologize that we were unable to meet your expectations. Room upgrades are subject to availability and internal brand policies, but we understand that the waiting time and handling of the situation added to your dissatisfaction. We will review our internal coordination processes to ensure smoother communication in the future.Concerning the weather conditions, we regret that the strong winds and sea conditions affected your stay. As a beachfront property located along a bay, wind patterns can vary significantly depending on the season. While weather conditions are beyond our control, we understand the impact this may have on your holiday experience.We also appreciate your comments about location and surrounding amenities. Our hotel is designed as a peaceful seaside retreat, which does mean that nearby commercial facilities are limited. However, we understand this may not suit every traveler’s preference.Regarding cleanliness and window condensation, your feedback has been shared with our engineering and housekeeping teams for corrective action.Finally, we would like to clarify that our bottled water complies with hygiene and safety standards. Nonetheless, we appreciate your concerns and will continue reviewing how we communicate our safety practices more clearly to guests.We sincerely regret that your experience led to such disappointment. While we respect your perspective, we remain committed to providing equal and professional service to all guests regardless of nationality. Your feedback has been taken seriously and will contribute to internal improvements.Thank you again for sharing your experience.Yours sincerely,Miriam WolberGeneral Manager

酒店回复: 亲爱的 KatzyQiu： 非常感谢您分享您用心的点评！ 我们非常高兴得知您整体入住体验愉快，并欣赏宽敞的客房布局和独特的 L 形阳台——许多客人都喜欢这个设计，因为它视野开阔，氛围开阔。我们也很高兴得知我们的宠物政策让您与同伴一起出行更加便捷，并且您认为附加费合理。 我们理解您对浴室略显狭窄的评价——您的反馈非常宝贵，我们会将其分享给我们的团队，以便我们不断提升宾客体验。 虽然我们酒店地处宁静的海滩旁，但我们理解，对于那些希望探索更多当地餐饮选择的人来说，这里可能距离市中心有些远。因此，我们非常高兴您喜欢我们酒店内餐厅的美食和超值体验——我们很荣幸能为您提供采用新鲜当地食材烹制的各种菜肴。 再次感谢您选择美奈丽笙度假酒店，我们期待您下次光临，享受更美好的住宿体验！ 此致， Miriam Wolber 总经理

酒店回复: Dear Guest User,Thank you for taking the time to share your feedback with us. We appreciate your comments and are pleased to hear that you found the hotel to be very new and the surroundings enjoyable, as reflected in your ratings.We understand your concerns regarding the location and dining options. As our resort is situated in a more secluded area, we recognize that this can limit external dining choices for guests without personal transportation. We regret that the buffet dinner did not meet your expectations in terms of quality and value, and your feedback has been shared with our culinary team for review and improvement.Regarding the activities mentioned on our website, we apologize for any confusion or disappointment caused. Some outdoor and water-based activities are subject to weather conditions, seasonal availability, or operational schedules. We will review how this information is communicated to ensure clearer expectations for our guests.Thank you once again for your honest feedback. It is valuable to us as we continue to enhance our services and offerings, and we hope to have the opportunity to welcome you back in the future with an improved experience.Yours sincerely,Miriam WolberGeneral Manager

酒店回复: Dear Huijiakunqu,Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent stay did not meet your expectations, particularly regarding the value and overall experience. At Radisson Resort Mui Ne, we always aim to provide excellent service, comfortable facilities, and a stay that feels truly worthwhile.Your feedback is very important to us, and we would greatly appreciate it if you could share more details about the areas you felt could be improved. Whether it’s our amenities, services, or pricing, your insights would help us better understand your experience and take meaningful steps to enhance it for future guests.Please feel free to reach out to me directly, I would love the opportunity to learn more from you and make things right.We hope you will consider giving us another chance to welcome you back for a much-improved stay.Yours sincerely,Miriam WolberGeneral Manager

酒店回复: 尊敬的宾客用户： 感谢您抽出宝贵时间与我们分享您的反馈。我们非常重视您的诚实评价，并感谢您给予我们学习的机会。 我们很高兴得知您认为我们的员工热情友好，前台的Amanda女士以其热情周到的服务给您的妻子留下了深刻的印象。我们一定会将您的赞扬转达给她和她的团队。 同时，对于您入住期间的某些方面未能达到您的预期，我们深表歉意。我们理解酒店位置可能距离市中心较远，感谢您提醒其他宾客注意这一点。对于您对食物质量、酒吧服务等待时间过长以及清洁问题（特别是您游览沙丘后沙子没有被彻底清理干净）的不满，我们深感抱歉。这绝非我们力求达到的服务标准。 我们已将您的意见反馈给客房部、餐饮部和服务部，以便他们进行审核并采取改进措施。保持清洁并提供及时、优质的服务始终是我们的首要任务。 再次感谢您宝贵的反馈。虽然我们很遗憾您的入住体验未能完全令人满意，但您的意见对我们至关重要，将有助于我们改进服务。我们期待未来有机会再次欢迎您的光临，并为您提供更优质的体验。 此致， Miriam Wolber 总经理

酒店回复: 尊敬的宾客用户： 感谢您抽出宝贵时间与我们分享您的反馈。得知您的入住体验未能完全达到您的预期，我们深感抱歉。您的坦诚让我们受益匪浅，有助于我们找出需要改进的地方。 对于房间分配问题，我们深表歉意。我们理解您预订的是海景房，却被安排到沙丘景观房，之后升级的房间也与您最初预订的不符，这无疑会令您感到失望。这绝非我们想要提供的体验，我们将认真审查房间分配和沟通流程，以避免将来再次发生类似情况。 我们也十分关注您关于清洁度的反馈，特别是墙壁、灯罩和天花板的状况。这确实低于我们的标准，我们已将您的反馈转达给客房服务和维护团队，以便他们立即跟进并进行更彻底的检查。 关于周边环境和地理位置，我们理解该地区尚在开发中，可能并非所有旅行者都喜欢，我们很遗憾这影响了您对度假村的整体印象。 得知早餐和晚餐未能达到您的预期，尤其与您在越南其他酒店的体验相比，我们深感遗憾。我们已将您的意见转达给我们的餐饮团队，我们将持续改进菜品种类和品质。同时，我们很高兴得知您对午餐感到满意，我们一定会将此反馈分享给团队，以示鼓励。 再次感谢您宝贵的反馈。对于您此次入住体验的不足，我们深表歉意，并希望未来有机会再次接待您，为您提供更符合我们预期标准的住宿体验。 此致， Miriam Wolber 总经理

酒店回复: 尊敬的 Ron Chiu 先生： 非常感谢您给予我们如此高的评价，并对您入住期间的方方面面都给予了如此高的评价。我们很高兴得知您喜欢我们酒店的海滨位置、宽敞的游泳池以及舒适的客房，包括空调和浴室设施。 尤其令我们欣慰的是，我们团队的服务、专业精神和热情好客给您留下了深刻的印象。您的赞扬是对我们员工的莫大鼓励，激励我们继续为您提供卓越的服务体验。 再次感谢您选择入住我们酒店。我们衷心感谢您的推荐，并期待您下次光临，享受又一次愉快的入住体验。 此致， Miriam Wolber 总经理

酒店回复: 尊敬的宾客： 非常感谢您与我们分享您的入住体验。我们很高兴得知您拥有良好的整体体验，并且认为酒店环境干净、舒适且设施崭新。您对清洁度的满分评价以及对服务的高度赞扬，尤其令我们倍感欣慰，也体现了我们团队的辛勤付出。 我们也十分重视您对酒店设施和周边环境的评价，您的反馈鼓励我们继续改进这些方面，以提升宾客的整体体验。 再次感谢您的好评。我们期待您下次光临，享受舒适愉快的入住体验。 此致， Miriam Wolber 总经理

酒店回复: 尊敬的宾客： 非常感谢您抽出宝贵时间与我们分享您的评价。我们很高兴得知您认为我们的度假村是家庭度假的理想之选，环境舒适宁静。营造平静放松的氛围是我们最重要的目标之一，很高兴听到这为您的入住体验增添了积极的影响。 我们也感谢您对度假村规模的反馈。虽然我们的度假村旨在提供更加私密温馨的氛围，非常适合想要放松身心的宾客，但我们也理解部分旅客可能更喜欢拥有更宽敞的场地和更开阔的步行区域的度假村。您的反馈对我们至关重要，我们将与管理团队分享，以便我们持续改进设施和提升宾客体验。 再次感谢您选择入住我们度假村。我们真诚地希望有机会再次欢迎您和您的家人光临，享受又一次愉快轻松的假期。 此致， Miriam Wolber 总经理