Very clean rooms and super nice nice people had a great time will come back next time thanks again for the hospitality breakfast was excellent
4.0分
其他
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3 day stay 🗓️ 🏨 #Vacation #Travel #Trip
Connectivity with the streaming device presented some challenges. The water temperature could have been higher. Overall, the stay was pleasant and comfortable. The staff was courteous.
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酒店回复: Thank you for sharing your experience with us. We’re glad to hear your stay was pleasant and that our staff made you feel welcome. We appreciate your feedback regarding the streaming connectivity and water temperature, and we’ll review these areas to improve. We look forward to hosting you again soon.
5.0分
家庭亲子
The best place I’ve stayed at so far, the staff was awesome and the the property was so clean
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酒店回复: Wow, what an incredible compliment! Thank you for sharing such kind words. We're absolutely thrilled to hear that your stay was the best yet and that our team made a lasting impression. Cleanliness and warm hospitality are what we strive for every day, so it’s wonderful to know we delivered. We can’t wait to welcome you back for another exceptional visit!
1.0分
其他
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We stayed at this property for two nights in June. The building is visually appealing and clean, but that’s where the positives stop. The indoor humidity was relentless, and our room had no functioning phone. Despite reporting it, no action was taken. With no other rooms available, we were left in discomfort for our entire stay. Management (specifically General Manager Mike Patel) offered a minimal discount after lengthy discussion. Post-stay, we were charged for a “stained pillow” and sent photo “evidence” that didn’t match the room we were in. This left us questioning not just the quality of service, but the integrity of the billing process. I encourage other travelers to review their charges carefully and ask questions. Clean doesn’t mean comfortable. This stay left a bad taste, and I would not recommend this property until there’s a leadership or policy change.
5.0分
商务出差
Rooms are brand new. Its a really good place to stay, in a very bad area of town. Stay indoors!
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酒店回复: Thank you for sharing your thoughts! We're glad to hear you enjoyed the freshly updated rooms and had a positive overall stay. We understand that guests may have differing impressions of the surrounding area, and we appreciate your candid perspective.Our team works hard to ensure that every guest feels safe and comfortable throughout their visit, and we're always looking for ways to enhance the experience inside and out. Your feedback helps us do just that.We hope to welcome you back again soon for another great stay!
3.0分
家庭亲子
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The manager when we chevked ib was crabby andnot helpful. All he said was no to every question. Tgenext day I asked Perka the sane questions and got mostly yes except for the pool which was clised during our stsy. I had to change rooms. Had a suite on the end next to the freeway. Too noisy too dleep.
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酒店回复: Dear Julie,Thank you for taking the time to share your feedback. I'm truly sorry to hear about the challenges you encountered during your stay, from your initial interaction at check-in to the noise disturbance in your room. That’s not the kind of first impression or experience we aim to deliver.We especially regret that the communication around your questions felt dismissive and unhelpful. That’s not reflective of our service standards, and I’ve shared your comments with our team so we can provide better consistency and care across every guest interaction.I’m glad to know that Perla was able to assist you more positively the following day, your recognition of her effort means a great deal. As for the room change and freeway noise, we understand how disruptive that can be and apologize for the inconvenience.Your feedback is essential in helping us grow, and we genuinely hope you'll consider giving us another opportunity to offer you the exceptional experience you deserve.Warm regards,
1.0分
其他
The room smelled awful. The sheets are scratchy and had stains. The couch you couldn’t sit on because the bed wouldn’t close all the way.
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酒店回复: Dear Andrew,Thank you for bringing these concerns to our attention. We sincerely apologize for the discomfort and inconvenience you encountered during your stay. A room that smells unpleasant, linens that aren't up to standard, and furniture that's not fully functional are absolutely not the experience we want for any of our guests.Please know that we've shared your feedback with our housekeeping and maintenance teams to ensure these issues are investigated and addressed immediately. Your feedback is invaluable in helping us uphold the quality and comfort our guests deserve.We truly hope you’ll consider giving us another opportunity to provide you with the stay you should have had.Warm regards,
5.0分
其他
Hotel was nice, clean and still smelled new. Thinking about staying again for the holidays.
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酒店回复: Dear Jazmin,We’re so glad to hear you enjoyed your stay and appreciated the clean, fresh atmosphere of our hotel! It’s wonderful to know it left such a great impression. We’d be absolutely delighted to welcome you back for the holidays, what a special time to visit!Until then, we wish you all the best and look forward to hosting you again soon.Warm regards,
3.0分
家庭亲子
The staff was great!! My only gripe was being told I couldn’t have additional towels. That was a first.
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酒店回复: Thank you for your kind words about our staff! We're thrilled to hear they made a great impression. We apologize for any inconvenience regarding the additional towels—your feedback is valuable, and we'll review our policies to ensure a better experience in the future. We hope to welcome you back soon!
非常干净，闻起来也很干净！很喜欢！
Very clean rooms and super nice nice people had a great time will come back next time thanks again for the hospitality breakfast was excellent
3 day stay 🗓️ 🏨 #Vacation #Travel #Trip
Connectivity with the streaming device presented some challenges. The water temperature could have been higher. Overall, the stay was pleasant and comfortable. The staff was courteous.
The best place I’ve stayed at so far, the staff was awesome and the the property was so clean
We stayed at this property for two nights in June. The building is visually appealing and clean, but that’s where the positives stop. The indoor humidity was relentless, and our room had no functioning phone. Despite reporting it, no action was taken. With no other rooms available, we were left in discomfort for our entire stay. Management (specifically General Manager Mike Patel) offered a minimal discount after lengthy discussion. Post-stay, we were charged for a “stained pillow” and sent photo “evidence” that didn’t match the room we were in. This left us questioning not just the quality of service, but the integrity of the billing process. I encourage other travelers to review their charges carefully and ask questions. Clean doesn’t mean comfortable. This stay left a bad taste, and I would not recommend this property until there’s a leadership or policy change.
Rooms are brand new. Its a really good place to stay, in a very bad area of town. Stay indoors!
The manager when we chevked ib was crabby andnot helpful. All he said was no to every question. Tgenext day I asked Perka the sane questions and got mostly yes except for the pool which was clised during our stsy. I had to change rooms. Had a suite on the end next to the freeway. Too noisy too dleep.
The room smelled awful. The sheets are scratchy and had stains. The couch you couldn’t sit on because the bed wouldn’t close all the way.
Hotel was nice, clean and still smelled new. Thinking about staying again for the holidays.
The staff was great!! My only gripe was being told I couldn’t have additional towels. That was a first.