AC doesn’t work properly & small frozen water droplets fall from AC during night . Its very frustrating in summer . Cleaning of room & room service was good , but no room slipper was provided .

Hotel deteriorated its hospitality and customer service. I booked a premium room but it was ordinary. Broken bolts of cupboard, broken fitting in washroom,torn bed-sheet, torn sofa cover and no bathroom door mat observed. After demanding towel only one towel provided for 3 guests. Second thing there is no body at reception to take your call for room service and other requirements. They have provided one mobile number as number of reception. If u call them and it it is attended then they take your order and give it to Restaurent. Then your order will be processed. It took too long. Overall rating is unsatisfactory and the premium room which I booked should kept in the catagory of ordinary room.

This property has rooms in two different blocks. Our so called premium rooms were in a block in which marriage ceremony was going on. You hardly get to sleep in loud music. Their housekeeping was extremely poor. Small demands took lot of time to get serviced. Lift was locked after end of marriage function. They ignored that premium guests were also staying. We had to get down through stairs. In all it was a disappointing experience. There is a lot to write about. On plus side, rooms were pretty large in area and well furnished.