酒店回复: Dear Mariafernanda, We sincerely apologize for the inconvenience caused during your stay, including the missing in-room amenities, Wi-Fi connectivity issues, and the flooded room upon arrival. We’re glad Marissa was able to assist with relocating you, and we’ll be sure to recognize her kindness. Your comments about the overall atmosphere and service are taken seriously, and we are addressing the concerns you’ve raised to improve future stays. We truly regret that your visit was disappointing and appreciate your feedback. We hope to better serve you on your next visit. Sincerely,Hotel Management
Terrible Experience – Would Not Recommend. Unfortunately, this hotel failed. I would strongly recommend staying elsewhere.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations and caused frustration. Guest satisfaction is very important to us, and we regret that we fell short in providing the comfort and service you deserve. Your feedback has been shared with our team to address the concerns raised and improve our operations for future guests. While this stay did not reflect the standards we strive for, we hope you might consider giving us another opportunity to provide a more positive and enjoyable experience in the future.Sincerely,Hotel Management
2.0分
其他
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In the bathroom of the room, the mirror was all splattered with toothpaste, as well as the sink, which means it hadn’t been washed or cleaned. For that reason, I didn’t even feel like using the shower. I also noticed that the bed sheets hadn’t been changed. The bed had only been straightened, but the sheets were not replaced.
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酒店回复: Dear Guest, We sincerely apologize for the condition of your room and the disappointment you experienced during your stay. Cleanliness is a top priority for us, and it’s concerning to hear that your accommodations did not reflect our standards. We truly regret the inconvenience this caused and appreciate you bringing it to our attention so we can address it with our housekeeping team. Your feedback helps us improve and ensure better experiences for all guests. We hope you’ll consider giving us another opportunity to provide you with a comfortable, refreshed stay that meets your expectations.Sincerely,Hotel Management
1.0分
情侣出游
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The sheets didnt fit the bed. Our room door was open when we got to our room. Bed was more like a cott, the pillows horrible. No water pressure at all. Couldnt get the soap off our bodies. Got soap in my eyes not enough pressure to cleanse my eyes. No curtains on the windows light can in the room all night. My husband and I left with no sleep and back pain
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酒店回复: Dear Tim, We sincerely apologize for the discomfort and frustration you and your husband experienced during your stay. The issues you described with bedding, water pressure, and room conditions are not acceptable, and your feedback has been shared with our maintenance and housekeeping teams for immediate attention. We deeply regret that your visit did not provide the rest and comfort you expected. Please be assured that we are dedicated to enhancing our facilities and services to provide a more comfortable and enjoyable experience for all our guests. We hope you might consider giving us another opportunity in the future to provide a stay that reflects the quality and care we strive to deliver.Sincerely,Hotel Management
4.0分
家庭亲子
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The breakfast was completely gone by 9 am. There is no reason why it wasn't replenished right up until the time it closed at 9:30. They're was also NO coffee, which for a hotel lobby, especially an Extended Stay, is unacceptable. We also did not have any shampoo or soap in the room and when I called down to the desk, she told me I could come down and get it.
1.0分
其他
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Don’t do business with them, if you’re doing a third party, they will give your hotel room a away, And contact you after they sold your room, And if you’re air flight changes they do not accommodate you even when you contact them..Before hand
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酒店回复: Dear Fatimah,Thank you for sharing your experience. We sincerely apologize for the challenges you faced with your reservation and any frustration caused by issues related to third-party bookings and flight changes. We understand how stressful this situation must have been, and your feedback has been shared with our team as we work to improve communication and ensure a smoother process for all guests. While we regret the inconvenience you experience, we are committed to providing better assistance and support whenever possible. We hope you might consider giving us another opportunity in the future to provide a more seamless and positive stay.Sincerely,Hotel Management
2.0分
家庭亲子
Our bed sheet was dirty clearly the bed was used prior. The stuff help us, but overall the room was not prepared, floor was dirty .
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酒店回复: Dear Antonio, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the housekeeping oversights you outlined in your review. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We appreciate your feedback as it helps us improve our services. On your next visit to Tampa, we would be delighted to welcome you back and provide you with the exceptional experience you deserve. Sincerely,Hotel Management
5.0分
其他
We had a King suite. We slept Fantastic. The room was clean and pleasant. Not much for breakfast, but they call it grab and go.
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酒店回复: Dear Patricia, We are delighted to hear you had such a restful night in your suite and enjoyed the comfort it provided. At Extended Stay America, we love knowing our guests feel relaxed and at ease during their time with us. We also appreciate your thoughts on breakfast, as feedback like yours helps us improve. We would be thrilled to welcome you back soon for another enjoyable and refreshing stay.Sincerely,Hotel Management
5.0分
其他
I just liked that it was exactly what I was looking for after long day of travel. No issues!
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酒店回复: Dear Margaret, We are delighted to hear that our accommodations met your needs perfectly after a long day of travel! It is wonderful knowing that your stay was comfortable and hassle-free. At Extended Stay America, we aim to provide a welcoming and convenient environment where guests can relax and recharge. Thank you for sharing your experience, and we look forward to hosting you again on your future trips!Sincerely,Hotel Management
房间里没有肥皂、毛巾或洗发水之类的洗漱用品；我不得不去前台要。玛丽莎女士很友好，但我觉得酒店人手不够。那天晚上我到的时候，房间里水漫金山。她给我们换了一间新房间。我一直连不上Wi-Fi，退房的时候他们还要收费。我跟另一位女士解释说我不应该用Wi-Fi。这次住宿体验很令人失望。
最初的服务比较复杂，但后来有所改善。房间宽敞舒适，而且非常干净。早餐只有咖啡、奶油和松饼，仅此而已。
Terrible Experience – Would Not Recommend. Unfortunately, this hotel failed. I would strongly recommend staying elsewhere.
In the bathroom of the room, the mirror was all splattered with toothpaste, as well as the sink, which means it hadn’t been washed or cleaned. For that reason, I didn’t even feel like using the shower. I also noticed that the bed sheets hadn’t been changed. The bed had only been straightened, but the sheets were not replaced.
The sheets didnt fit the bed. Our room door was open when we got to our room. Bed was more like a cott, the pillows horrible. No water pressure at all. Couldnt get the soap off our bodies. Got soap in my eyes not enough pressure to cleanse my eyes. No curtains on the windows light can in the room all night. My husband and I left with no sleep and back pain
The breakfast was completely gone by 9 am. There is no reason why it wasn't replenished right up until the time it closed at 9:30. They're was also NO coffee, which for a hotel lobby, especially an Extended Stay, is unacceptable. We also did not have any shampoo or soap in the room and when I called down to the desk, she told me I could come down and get it.
Don’t do business with them, if you’re doing a third party, they will give your hotel room a away, And contact you after they sold your room, And if you’re air flight changes they do not accommodate you even when you contact them..Before hand
Our bed sheet was dirty clearly the bed was used prior. The stuff help us, but overall the room was not prepared, floor was dirty .
We had a King suite. We slept Fantastic. The room was clean and pleasant. Not much for breakfast, but they call it grab and go.
I just liked that it was exactly what I was looking for after long day of travel. No issues!