酒店回复: Dear Mariafernanda, We sincerely apologize for the inconvenience caused during your stay, including the missing in-room amenities, Wi-Fi connectivity issues, and the flooded room upon arrival. We’re glad Marissa was able to assist with relocating you, and we’ll be sure to recognize her kindness. Your comments about the overall atmosphere and service are taken seriously, and we are addressing the concerns you’ve raised to improve future stays. We truly regret that your visit was disappointing and appreciate your feedback. We hope to better serve you on your next visit. Sincerely,Hotel Management
The facility was extremely clean. Everything worked as intended. Calling the morning offering "Breakfast" stretches the imagination.
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酒店回复: Dear Guest,We love creating an immaculate and spotless space for our guests, and we’re glad that it stood out during your visit to Extended Stay America. It’s great to know everything in your suite operated smoothly as well. We appreciate your candid thoughts about the morning offerings and understand your perspective. Feedback like yours helps us continue elevating the experience we provide. We hope to welcome you back soon for an even more enjoyable stay.Sincerely,Hotel Management
3.0分
情侣出游
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Tough getting to sleep last night with much noise from surrounding rooms. Not sure if it is because of the construction of the building but we could clearly hear conversations around our room.
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酒店回复: Dear Guest, Thank you for sharing your experience and for giving us the opportunity to hear your perspective. We are glad you took the time to let us know about the noise concern, as guest comfort is always our priority. Our team is continually exploring ways to enhance the quietness of our spaces to ensure more restful stays for everyone. We truly appreciate your understanding and feedback, which help us identify where improvements can be made. We hope you’ll visit again soon and allow us the chance to provide a more peaceful and enjoyable stay.Sincerely,Hotel Management
2.0分
其他
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First of all, the smell in the hallway was not pleasant. Upon arrival as I checked the room there was shower curtain. The tv control was not working. Reached out to front desk and the second remote that was brought up to me was not working either.
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酒店回复: Dear Guest,Thank you for sharing your feedback and for giving us the opportunity to learn from your experience. We are genuinely sorry for the inconveniences you encountered during your stay and understand how they affected your overall comfort. Your comments have been shared with our team to ensure that these matters are promptly addressed and future visits are more seamless. We value your input and look forward to welcoming you back for a more pleasant and refreshed stay in the future.Sincerely,Hotel Management
4.0分
其他
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Very nice location, overall worth it for the cost and location. Typical loud people until midnight, and then it got quiet. Only downside, is no curtains in the room. The parking lot lights are rather bright and shine through the blinds.
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酒店回复: Dear Guest, Thank you for sharing your feedback and for recognizing the value and convenience of our location. We are glad you enjoyed your stay overall, though we sincerely apologize for the noise and lighting issues you encountered. We understand how important a restful environment is and regret that the bright parking lot lights affected your comfort. Your comments have been shared with our team as we look into possible improvements to enhance our guests’ experience. We truly appreciate your input and hope to have the pleasure of welcoming you back for an even more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
5.0分
其他
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My room was excellent and the staff was Great Especially Miss Will she was so polite and kind helped me find some great eating spot in Tampa... Thanks again Miss Will you are the best.. Hope to see you at my Next stay at the Extended Stay..
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酒店回复: Dear Guest, We are thrilled to hear how much you enjoyed your stay and that Miss Will made such a wonderful impression! Our team at Extended Stay America loves creating memorable experiences, and it is great to know she helped make your visit special. We will be sure to share your kind words with her. We look forward to welcoming you back for another comfortable and enjoyable stay soon!Sincerely,Hotel Management
1.0分
其他
Terrible Experience – Would Not Recommend. Unfortunately, this hotel failed. I would strongly recommend staying elsewhere.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations and caused frustration. Guest satisfaction is very important to us, and we regret that we fell short in providing the comfort and service you deserve. Your feedback has been shared with our team to address the concerns raised and improve our operations for future guests. While this stay did not reflect the standards we strive for, we hope you might consider giving us another opportunity to provide a more positive and enjoyable experience in the future.Sincerely,Hotel Management
2.0分
其他
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In the bathroom of the room, the mirror was all splattered with toothpaste, as well as the sink, which means it hadn’t been washed or cleaned. For that reason, I didn’t even feel like using the shower. I also noticed that the bed sheets hadn’t been changed. The bed had only been straightened, but the sheets were not replaced.
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酒店回复: Dear Guest, We sincerely apologize for the condition of your room and the disappointment you experienced during your stay. Cleanliness is a top priority for us, and it’s concerning to hear that your accommodations did not reflect our standards. We truly regret the inconvenience this caused and appreciate you bringing it to our attention so we can address it with our housekeeping team. Your feedback helps us improve and ensure better experiences for all guests. We hope you’ll consider giving us another opportunity to provide you with a comfortable, refreshed stay that meets your expectations.Sincerely,Hotel Management
1.0分
情侣出游
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The sheets didnt fit the bed. Our room door was open when we got to our room. Bed was more like a cott, the pillows horrible. No water pressure at all. Couldnt get the soap off our bodies. Got soap in my eyes not enough pressure to cleanse my eyes. No curtains on the windows light can in the room all night. My husband and I left with no sleep and back pain
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酒店回复: Dear Tim, We sincerely apologize for the discomfort and frustration you and your husband experienced during your stay. The issues you described with bedding, water pressure, and room conditions are not acceptable, and your feedback has been shared with our maintenance and housekeeping teams for immediate attention. We deeply regret that your visit did not provide the rest and comfort you expected. Please be assured that we are dedicated to enhancing our facilities and services to provide a more comfortable and enjoyable experience for all our guests. We hope you might consider giving us another opportunity in the future to provide a stay that reflects the quality and care we strive to deliver.Sincerely,Hotel Management
房间里没有肥皂、毛巾或洗发水之类的洗漱用品；我不得不去前台要。玛丽莎女士很友好，但我觉得酒店人手不够。那天晚上我到的时候，房间里水漫金山。她给我们换了一间新房间。我一直连不上Wi-Fi，退房的时候他们还要收费。我跟另一位女士解释说我不应该用Wi-Fi。这次住宿体验很令人失望。
最初的服务比较复杂，但后来有所改善。房间宽敞舒适，而且非常干净。早餐只有咖啡、奶油和松饼，仅此而已。
The facility was extremely clean. Everything worked as intended. Calling the morning offering "Breakfast" stretches the imagination.
Tough getting to sleep last night with much noise from surrounding rooms. Not sure if it is because of the construction of the building but we could clearly hear conversations around our room.
First of all, the smell in the hallway was not pleasant. Upon arrival as I checked the room there was shower curtain. The tv control was not working. Reached out to front desk and the second remote that was brought up to me was not working either.
Very nice location, overall worth it for the cost and location. Typical loud people until midnight, and then it got quiet. Only downside, is no curtains in the room. The parking lot lights are rather bright and shine through the blinds.
My room was excellent and the staff was Great Especially Miss Will she was so polite and kind helped me find some great eating spot in Tampa... Thanks again Miss Will you are the best.. Hope to see you at my Next stay at the Extended Stay..
Terrible Experience – Would Not Recommend. Unfortunately, this hotel failed. I would strongly recommend staying elsewhere.
In the bathroom of the room, the mirror was all splattered with toothpaste, as well as the sink, which means it hadn’t been washed or cleaned. For that reason, I didn’t even feel like using the shower. I also noticed that the bed sheets hadn’t been changed. The bed had only been straightened, but the sheets were not replaced.
The sheets didnt fit the bed. Our room door was open when we got to our room. Bed was more like a cott, the pillows horrible. No water pressure at all. Couldnt get the soap off our bodies. Got soap in my eyes not enough pressure to cleanse my eyes. No curtains on the windows light can in the room all night. My husband and I left with no sleep and back pain