The property itself is nice and comfortable. However, ******* and the property did not say you had to go to another motel to check in; when I arrived it was dark and I do not drive in the dark but I did. It was horrifying to not just get to your motel and go to sleep. We should have been informed. A nice woman named Tina did show up and help me but no one was in the office, although there is partly on the weekend now. It has a gated fence and push buttons etc. Things are not clear -- I was in C106 but hard to see the C, D etc. It has very nice washing machines. The water pressure in shower is so low I could not get my washrag wet. I could not figure out the remote but I never can. Please put a notice up that explains how to use 2 remotes. I could not watch TV much because I could not get it to work. All in all, the facility is nice, good location, but to not be told that you had to drive to a new motel after checking in to another was horrible. You need a full time or 2 part time people on the property to help...you could get people for free rent I think.
1.0分
其他
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Needed to have a code to get into the property. No notice of this. Diving into the reservation, finally found a different location you need to go for check in. Get there and they give me the code to get into the original property and that I would still need to check in there. Then, additional fees added on top of what I booked with *******. Horrible experience. Staff was nice.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the confusion with check-in, the code access, and unexpected fees. We understand how frustrating that must have been, and we’ll be reviewing how our instructions are communicated through ******* and directly with guests so this doesn’t happen again.I’m glad to hear that you found our staff kind, and I’ll be sure to pass that along to them. We truly appreciate your input—it helps us improve the guest experience moving forward.
1.0分
家庭亲子
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I booked a stay at Valley View at King Oscar expecting a hotel, but upon arrival, I discovered it’s actually a residential leasing property — not a hotel as advertised. The listing is extremely misleading.
The residents appear to be long-term tenants, and the environment felt unsafe. I saw multiple cars with shattered windows in the parking area, which was very concerning. I did not feel comfortable staying and left without checking in.
This place is not suitable for travelers and should not be listed as a hotel. I strongly advise others to avoid booking here unless you're fully aware of what you're getting into.
Given the misrepresentation and safety concerns, I am requesting a full refund for this booking. I did not stay at the property and believe the listing violates basic expectations of transparency and traveler safety.
I’ve also reported this issue to the booking platform and relevant consumer protection agencies. I urge others to be cautious and verify listings before booking.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet expectations and that you felt uncomfortable upon arrival. We take these concerns seriously and will continue working with our team and booking partners to make sure property details are communicated clearly.Unfortunately, because you left without immediately checking out at the desk, we are unable to offer a refund for your stay. All refund requests must be processed in accordance with both our policies and the booking platform’s guidelines.We do appreciate you bringing your concerns to our attention and will use your feedback to help improve transparency for future guests.
1.0分
朋友出游
They are apartments with no Air Conditioning. The area is not the best and sketchy! We had to check out early since the room was extremely muggy and hot!
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酒店回复: Thank you for sharing your experience. I’m very sorry to hear that your stay was uncomfortable due to the lack of air conditioning and that you did not feel at ease with the surrounding area. We completely understand how important comfort and peace of mind are when traveling, and I regret that we fell short during your visit.Your feedback is extremely valuable, and we’ll be reviewing it closely with our team as we continue working to improve both the property and the guest experience.
3.0分
其他
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There were no towels in the room and the front office was 2 miles away from the location we were staying. We only learned that we had to check in at a separate location when another patron helped us
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酒店回复: Thank you for your response. We apologize for the inconveniencs you had. We will address these issues.
1.0分
其他
Front desk was at another physical location, air-conditioning didn’t work, noisy, hair all over, no warm water, tiny.
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酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you encountered—from the check-in process to the condition and comfort of the room. This is not the impression we want our guests to leave with, and I sincerely apologize for the inconvenience and frustration this caused.Your feedback has been shared with our team so we can address the concerns you raised, including cleanliness, maintenance, and communication about check-in. We truly appreciate you bringing these matters to our attention, as it helps us improve
1.0分
其他
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I didn't like my stay.
I did not like staying at the hotel because the room was so hot. I want to book these rooms to have a cool place to stay when it was really hot outside. Well that was not the case the rooms were so hot the air in the rooms did not work. The central air in the rooms was over 80 degrees for my whole stay. I will not be coming back. I would like to have a refund of my money for my stay there.
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酒店回复: Thank you for sharing your feedback regarding your recent stay with us. I’m truly sorry to hear about your experience with the room temperature and the air conditioning not functioning as expected. We understand how important it is to have a cool and comfortable space—especially during hot weather—and I apologize that we did not meet those expectations.I will be reviewing speaking with our team to ensure the issue is addressed.
1.0分
其他
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There are gates and fences around the property and no walk through gate, its a housing complex not really a motel, no air conditioning. Just not a good place to stay
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酒店回复: Thank you for your feedback.For clarification, there is in fact a walk-through gate located next to the main exit gate. While our property is a residential housing complex rather than a traditional motel, we strive to make our accommodations as comfortable as possible. We appreciate your comments and will take them into consideration as we continue to make improvements.
1.0分
情侣出游
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Cheap is the first thing that comes to mind for this property. The office to check in is across town ,the AC does not work and they do not care. Our toilet wouldn't flush, the shower is cramped and awkward and be ready to put every towel on the floor cause the curtains are to short
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酒店回复: Thank you for your response. We apologize for any inconveniences you had and will address your concerns.
1.0分
情侣出游
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My partner and I arrived at the destination and the first building looked like it was in the middle of a huge renovation with a different name.
Although the lady at the desk was friendly, the computer system did not have our reservation at first.
We were reassigned to staying at a “sister property”
We got to the “sister property” It was an odd mix of what appeared to be “homes” and “rentable rooms” the room itself appeared to be newly renovated but the water pressure was atrocious.
Ultimately, we notified the property through ******* asking to have the reservation canceled and refunded. I have yet to hear back.
展开
酒店回复: Thank you for your feedback. We apologize for any inconveniences you have had. Your reservation was booked at the other property online. We will address your concerns.
The property itself is nice and comfortable. However, ******* and the property did not say you had to go to another motel to check in; when I arrived it was dark and I do not drive in the dark but I did. It was horrifying to not just get to your motel and go to sleep. We should have been informed. A nice woman named Tina did show up and help me but no one was in the office, although there is partly on the weekend now. It has a gated fence and push buttons etc. Things are not clear -- I was in C106 but hard to see the C, D etc. It has very nice washing machines. The water pressure in shower is so low I could not get my washrag wet. I could not figure out the remote but I never can. Please put a notice up that explains how to use 2 remotes. I could not watch TV much because I could not get it to work. All in all, the facility is nice, good location, but to not be told that you had to drive to a new motel after checking in to another was horrible. You need a full time or 2 part time people on the property to help...you could get people for free rent I think.
Needed to have a code to get into the property. No notice of this. Diving into the reservation, finally found a different location you need to go for check in. Get there and they give me the code to get into the original property and that I would still need to check in there. Then, additional fees added on top of what I booked with *******. Horrible experience. Staff was nice.
I booked a stay at Valley View at King Oscar expecting a hotel, but upon arrival, I discovered it’s actually a residential leasing property — not a hotel as advertised. The listing is extremely misleading.
The residents appear to be long-term tenants, and the environment felt unsafe. I saw multiple cars with shattered windows in the parking area, which was very concerning. I did not feel comfortable staying and left without checking in.
This place is not suitable for travelers and should not be listed as a hotel. I strongly advise others to avoid booking here unless you're fully aware of what you're getting into.
Given the misrepresentation and safety concerns, I am requesting a full refund for this booking. I did not stay at the property and believe the listing violates basic expectations of transparency and traveler safety.
I’ve also reported this issue to the booking platform and relevant consumer protection agencies. I urge others to be cautious and verify listings before booking.
They are apartments with no Air Conditioning. The area is not the best and sketchy! We had to check out early since the room was extremely muggy and hot!
There were no towels in the room and the front office was 2 miles away from the location we were staying. We only learned that we had to check in at a separate location when another patron helped us
Front desk was at another physical location, air-conditioning didn’t work, noisy, hair all over, no warm water, tiny.
I didn't like my stay.
I did not like staying at the hotel because the room was so hot. I want to book these rooms to have a cool place to stay when it was really hot outside. Well that was not the case the rooms were so hot the air in the rooms did not work. The central air in the rooms was over 80 degrees for my whole stay. I will not be coming back. I would like to have a refund of my money for my stay there.
There are gates and fences around the property and no walk through gate, its a housing complex not really a motel, no air conditioning. Just not a good place to stay
Cheap is the first thing that comes to mind for this property. The office to check in is across town ,the AC does not work and they do not care. Our toilet wouldn't flush, the shower is cramped and awkward and be ready to put every towel on the floor cause the curtains are to short
My partner and I arrived at the destination and the first building looked like it was in the middle of a huge renovation with a different name.
Although the lady at the desk was friendly, the computer system did not have our reservation at first.
We were reassigned to staying at a “sister property”
We got to the “sister property” It was an odd mix of what appeared to be “homes” and “rentable rooms” the room itself appeared to be newly renovated but the water pressure was atrocious.
Ultimately, we notified the property through ******* asking to have the reservation canceled and refunded. I have yet to hear back.