员工态度粗鲁，冷漠无情。我们住了五晚，直到我们苦苦哀求前台，才有人来打扫房间。早餐总是迟迟不到，每天的借口都是“我们晚点了”。每天早上，每张桌子底下都堆满了食物残渣和杂物。室内泳池的躺椅破损严重（非常不安全），泳池底部也堆积了大量杂物。早班前台服务员要么在睡觉，要么在打电话。鸡蛋粉根本没法吃。不过，每天提供的水果倒是很不错。房间的地毯非常脏，还有好几处大块的污渍。周末的早餐服务员态度极其恶劣。但工作日的服务员帕特里斯却非常热情。我们绝不会再入住这家酒店。

Very nice hotel. Stayed here because we were going to the Opry. Very close to it. Front desk person was so friendly and helpful. Rooms were very nice and clean. Would definitely stay again when we go back.

I will return to this hotel for my next visit. Two issues that are somewhat minor but could be improved. Number one, the parking spaces are too small . I drive a Toyota Camry and we could barely stay between the lines and front to rear was not adequate. A pick up truck parked next to us was backed up completely to the curb and the front of his truck was in the drive. Second, please find a higher quality coffee to serve and provide in rooms. One other item related to food is the price for breakfast my wife found on pre-trip information indicated if you wanted breakfast it would cost $21.00 per person. When I was in the restaurant area I noticed a sign that indicated the breakfast buffet was $14.99. While $14.99 is better than $21.99 we opted to go to Cracker Barrel which is a five minute walk or two minute drive and we had a very good and large breakfast with drinks for $26.00. If your prices don't come in line with the local restaurants I am sure you will be throwing away a lot of food each day from your buffet.

The hotel was very clean. Room was very nice and bathroom was really nice. The staff was all very friendly and helpful. The only thing I would change is the door on the bathroom. It was a sliding door, would rather have a closed door. Also had to reset the air conditioner temp everyday. Other than that it is a 10 out of 10!

Room was nor ready upon checkin until 5pm, front desk staff is not approachable, no breakfast, ants in room, parking lot extremely tight, was woken up by housekeeping at 9 am asking when we are leaving. Beds are tiny and mattress is thin.

Very nice hotel

We had a wonderful stay here. Rooms were nice and clean. Beds were softer than what we are used to- but that’s why we get two queens instead of a king. Air smelled clean in all parts of the hotel we went in. Ladies at desk were helpful with questions. My only complaint is the parking spaces were very small. We have a nice mid to small SUV and had to be choosy on who was parked beside us. Poor trucks and Suburbans were about forced to hang over - when then led to less spaces being available. My recommendation is have someone repaint the lines. The hotel next door had larger spots- which we did have to use once during our stay. Nice location to Opry activites and short drive into downtown.

The staff was friendly and helpful but overworked. For a Hilton, I was surprised that the towels in the pools were empty every time we swam but once. The rooms were service pretty late in the day, probably because they were doing too many.