酒店回复: Dear Valued Guest,Thank you very much for your detailed feedback.We’re delighted that you enjoyed our newly renovated design, bright colours, and clean, well-planned rooms. Your kind words about our young team’s sincere and dedicated service truly mean a lot to us. We’re especially glad the breakfast box prepared for your early departure added a thoughtful touch to your stay.We also appreciate your comments regarding the duvet smell and weekend traffic restrictions, and we will certainly review these areas for improvement.Thank you again for your support, and we look forward to welcoming you back in the future.Warm regards,WenkyFront Office Team

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback.We’re delighted to hear that you found the room clean and appreciated our convenient city-center location, making it easy to explore without a car. It’s also lovely to know that the little welcome candy for your child added a sweet touch to your stay.Thank you as well for highlighting the information about personal amenities.We also appreciate you sharing the nearby parking option and pricing details, which will certainly be helpful for future guests traveling by car.Your thoughtful comments mean a lot to us, and we look forward to welcoming you and your family back again in the future.Warm regards,WenkyFront Office Team

酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed and thoughtful review.We’re thrilled to hear that you enjoyed your stay at our new hotel and appreciated our convenient location, which allows easy walking access to many CBD attractions. Regarding the entrance on Little Collins Street, short-term parking for pick-up and drop-off is normally available, except on weekdays between 12:00 pm and 2:00 pm when it is temporarily restricted. We appreciate your understanding and hope this information helps for future visits.It’s wonderful to know that you found our rooms clean, modern, and well-equipped, and that our room service met your expectations. We’re glad that the breakfast, though limited in variety, was sufficient and that your five-day stay was comfortable and enjoyable.Your kind words mean a lot to our team, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,WenkyFront Office Team

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the duvet cover in your first room and the strong air freshener scent in the second room. This is certainly not the standard we aim to provide, and we will share your comments with our housekeeping team to ensure better attention to detail in the future. We’re glad to hear that our team made a genuine effort to resolve the situation. Your recognition of our service is greatly appreciated. Regarding housekeeping during extended stays, thank you for highlighting the issue with replenishing amenities. We will work on improving our procedures to ensure essentials like tissues are proactively restocked. We’re pleased that our team was able to respond promptly once you contacted the front desk. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and improved stay next time.Kind regards, WenkyFront Office Team

酒店回复: Dear Maychen,Thank you very much for taking the time to share your positive feedback following your stay at Holiday Inn Melbourne Bourke Street Mall.We are delighted to hear that you had an enjoyable experience with us. Your kind comments are truly appreciated and serve as great encouragement for our team, who are dedicated to providing warm hospitality and a comfortable stay for every guest. Feedback like yours is incredibly valuable, as it reassures us that we are meeting our guest's’ expectations and motivates us to continue improving our services.Thank you once again for your support. We sincerely hope to have the pleasure of welcoming you back in the near future for another wonderful stay.Best regards,EthanFront Office Supervisor

酒店回复: Dear Yichenggong,Thank you very much for taking the time to share your positive feedback following your stay at Holiday Inn Melbourne Bourke Street Mall.We are delighted to hear that you had an enjoyable experience with us. Your kind comments are truly appreciated and serve as great encouragement for our team, who are dedicated to providing warm hospitality and a comfortable stay for every guest. Feedback like yours is incredibly valuable, as it reassures us that we are meeting our guest's’ expectations and motivates us to continue improving our services.Thank you once again for your support. We sincerely hope to have the pleasure of welcoming you back in the near future for another wonderful stay.Best regards,EthanFront Office Supervisor

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience with Holiday Inn Melbourne Bourke St Mall! We’re delighted to hear that you found the room new and appreciated the kindness and flexibility of our team. It’s wonderful to know that our colleague was able to make your stay more enjoyable, this truly means a lot to us.We also appreciate your honest feedback regarding the odor in the room. Please accept our apologies for this, and rest assured that we will follow up with our housekeeping and maintenance teams to ensure improvements are made.Thank you again for your kind words and valuable feedback. We’re truly happy to hear you’d consider staying with us again, and we look forward to welcoming you back next time!Best regards,WenkyFront Office Team

酒店回复: Dear Hanuohan,Thank you very much for taking the time to share your positive feedback following your stay at Holiday Inn Melbourne Bourke Street Mall.We are delighted to hear that you had an enjoyable experience with us. Your kind comments are truly appreciated and serve as great encouragement for our team, who are dedicated to providing warm hospitality and a comfortable stay for every guest. Feedback like yours is incredibly valuable, as it reassures us that we are meeting our guest's’ expectations and motivates us to continue improving our services.Thank you once again for your support. We sincerely hope to have the pleasure of welcoming you back in the near future for another wonderful stay.Best regards,EthanFront Office Supervisor

酒店回复: Hi Myrx,Thank you for sharing your outstanding feedback about your recent stay.We’re delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and service, all rated 10! It’s wonderful that you found our central location convenient for exploring Melbourne’s highlights.We look forward to welcoming you back on your next visit!Warm regards,Shakya DharmapalaFront Office SupervisorHoliday Inn Melbourne Bourke Street Mall