酒店回复: Dear Valued Guest,Thank you very much for your detailed feedback.We’re delighted that you enjoyed our newly renovated design, bright colours, and clean, well-planned rooms. Your kind words about our young team’s sincere and dedicated service truly mean a lot to us. We’re especially glad the breakfast box prepared for your early departure added a thoughtful touch to your stay.We also appreciate your comments regarding the duvet smell and weekend traffic restrictions, and we will certainly review these areas for improvement.Thank you again for your support, and we look forward to welcoming you back in the future.Warm regards,WenkyFront Office Team
4.6分
标准房
独自旅行
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房间干净整洁 ,早餐不错,酒店大门在Melbourne Walk 里, 不太明显但导航也容易找到,所处位置方便出行,出酒店左拐就到Bourke Road, 非常热闹街道,附近有free tram 免费电车No.86,No.96可乘,三站就到southern cross station坐sky bus 去机场只用大约25澳刀,非常方便,唐人街,维多利亚国家图书馆,墨尔本大学,都在附近; 出酒店右拐就到Little Colin street ,附近步行几分钟就到federation square, Flinders street railway station,Graffiti street ,St.Paul Cathedral , Yarra River.. …附近繁华 吃饭地方很多 有metro , th饿Coles 等超市
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback.We’re delighted to hear that you found the room clean and appreciated our convenient city-center location, making it easy to explore without a car. It’s also lovely to know that the little welcome candy for your child added a sweet touch to your stay.Thank you as well for highlighting the information about personal amenities.We also appreciate you sharing the nearby parking option and pricing details, which will certainly be helpful for future guests traveling by car.Your thoughtful comments mean a lot to us, and we look forward to welcoming you and your family back again in the future.Warm regards,WenkyFront Office Team
5.0分
标准2张单人床房
家庭亲子
这是非常棒的新的酒店。地理位置优越(唯一小问题是大门开在Little Collin Street 叫车进来可能比较难停车),步行可到达CBD大部分景点,客房服务都很好,房间非常新和干净,并且设施完善先进,方便实用,早餐选择不多但也够吃,五天住得相当舒适!
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酒店回复: Dear Valued Guest,Thank you very much for sharing your detailed and thoughtful review.We’re thrilled to hear that you enjoyed your stay at our new hotel and appreciated our convenient location, which allows easy walking access to many CBD attractions. Regarding the entrance on Little Collins Street, short-term parking for pick-up and drop-off is normally available, except on weekdays between 12:00 pm and 2:00 pm when it is temporarily restricted. We appreciate your understanding and hope this information helps for future visits.It’s wonderful to know that you found our rooms clean, modern, and well-equipped, and that our room service met your expectations. We’re glad that the breakfast, though limited in variety, was sufficient and that your five-day stay was comfortable and enjoyable.Your kind words mean a lot to our team, and we look forward to welcoming you back for another pleasant stay in the future.Warm regards,WenkyFront Office Team
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the duvet cover in your first room and the strong air freshener scent in the second room. This is certainly not the standard we aim to provide, and we will share your comments with our housekeeping team to ensure better attention to detail in the future. We’re glad to hear that our team made a genuine effort to resolve the situation. Your recognition of our service is greatly appreciated. Regarding housekeeping during extended stays, thank you for highlighting the issue with replenishing amenities. We will work on improving our procedures to ensure essentials like tissues are proactively restocked. We’re pleased that our team was able to respond promptly once you contacted the front desk. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and improved stay next time.Kind regards, WenkyFront Office Team
酒店回复: Dear Maychen,Thank you very much for taking the time to share your positive feedback following your stay at Holiday Inn Melbourne Bourke Street Mall.We are delighted to hear that you had an enjoyable experience with us. Your kind comments are truly appreciated and serve as great encouragement for our team, who are dedicated to providing warm hospitality and a comfortable stay for every guest. Feedback like yours is incredibly valuable, as it reassures us that we are meeting our guest's’ expectations and motivates us to continue improving our services.Thank you once again for your support. We sincerely hope to have the pleasure of welcoming you back in the near future for another wonderful stay.Best regards,EthanFront Office Supervisor
酒店回复: Dear Yichenggong,Thank you very much for taking the time to share your positive feedback following your stay at Holiday Inn Melbourne Bourke Street Mall.We are delighted to hear that you had an enjoyable experience with us. Your kind comments are truly appreciated and serve as great encouragement for our team, who are dedicated to providing warm hospitality and a comfortable stay for every guest. Feedback like yours is incredibly valuable, as it reassures us that we are meeting our guest's’ expectations and motivates us to continue improving our services.Thank you once again for your support. We sincerely hope to have the pleasure of welcoming you back in the near future for another wonderful stay.Best regards,EthanFront Office Supervisor
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience with Holiday Inn Melbourne Bourke St Mall! We’re delighted to hear that you found the room new and appreciated the kindness and flexibility of our team. It’s wonderful to know that our colleague was able to make your stay more enjoyable, this truly means a lot to us.We also appreciate your honest feedback regarding the odor in the room. Please accept our apologies for this, and rest assured that we will follow up with our housekeeping and maintenance teams to ensure improvements are made.Thank you again for your kind words and valuable feedback. We’re truly happy to hear you’d consider staying with us again, and we look forward to welcoming you back next time!Best regards,WenkyFront Office Team
酒店回复: Dear Hanuohan,Thank you very much for taking the time to share your positive feedback following your stay at Holiday Inn Melbourne Bourke Street Mall.We are delighted to hear that you had an enjoyable experience with us. Your kind comments are truly appreciated and serve as great encouragement for our team, who are dedicated to providing warm hospitality and a comfortable stay for every guest. Feedback like yours is incredibly valuable, as it reassures us that we are meeting our guest's’ expectations and motivates us to continue improving our services.Thank you once again for your support. We sincerely hope to have the pleasure of welcoming you back in the near future for another wonderful stay.Best regards,EthanFront Office Supervisor
酒店回复: Hi Myrx,Thank you for sharing your outstanding feedback about your recent stay.We’re delighted to hear that you enjoyed our amenities, cleanliness, surroundings, and service, all rated 10! It’s wonderful that you found our central location convenient for exploring Melbourne’s highlights.We look forward to welcoming you back on your next visit!Warm regards,Shakya DharmapalaFront Office SupervisorHoliday Inn Melbourne Bourke Street Mall
装修很新,色彩明亮。房间除了面积略小,没有卫生死角,结构也合理。有浓烈的羽绒被味。
团队年轻,态度诚恳,工作兢兢业业,没有一路其他酒店的粗糙和敷衍。早班机五点出门,还给准备了早餐盒,感动
对携程预订客人友好。酒店位置很中心,在Little Colins支路上,两边是Swanton和Elizabeth。轻松步行到火车站、唐人街、图书馆,出门转弯就是电车站。
周末12-2pm落车进不去L Collins,有点着急,不大适合自驾租车。
房间干净整洁 ,早餐不错,酒店大门在Melbourne Walk 里, 不太明显但导航也容易找到,所处位置方便出行,出酒店左拐就到Bourke Road, 非常热闹街道,附近有free tram 免费电车No.86,No.96可乘,三站就到southern cross station坐sky bus 去机场只用大约25澳刀,非常方便,唐人街,维多利亚国家图书馆,墨尔本大学,都在附近; 出酒店右拐就到Little Colin street ,附近步行几分钟就到federation square, Flinders street railway station,Graffiti street ,St.Paul Cathedral , Yarra River.. …附近繁华 吃饭地方很多 有metro , th饿Coles 等超市
卫生挺好的,位置在市中心,没有拖鞋洗漱用品,所以请自备,房间没有水,需要到2楼去接,整体很方便,适合非自驾旅游,周边300米有停车场,第一天25🔪,第二天及以上是半价,价格还是很可以,入住还给小朋友糖果
这是非常棒的新的酒店。地理位置优越(唯一小问题是大门开在Little Collin Street 叫车进来可能比较难停车),步行可到达CBD大部分景点,客房服务都很好,房间非常新和干净,并且设施完善先进,方便实用,早餐选择不多但也够吃,五天住得相当舒适!
房间还可以吧,第一次拿到的房间被套有一点点脏,后面换的房间空气清新剂喷的有点多,味道有点重,不过后面前台和携程尽力解决了,还不错,至少服务是可以的,没有完全摆烂不负责,面对问题有努力解决。性价比还可以,保洁希望酒店可以提高一下续住时的清理整洁度,纸巾用完了保洁没有主动加,不过联系前台了以后也及时送过来了。
位置非常好,位于墨尔本CBD中心,出门拐个弯就是皇家拱廊,打卡周杰伦同款;对面的意大利冰淇淋也很推荐
酒店房间面积偏紧凑,设施很新,早餐也不错,服务很好。总体来讲性价比不错
设施:新酒店,没有装修味,所有设施都是好的,2楼有水吧。澳洲酒店是不提供牙刷和拖鞋的,需要自带。洗浴用品是有的。洗浴用品很好闻!
卫生:没问题 很干净 无异味
环境:很好,下楼就是David jones和Myer还有tram,非常方便。治安不错。房间隔音很好!
服务:非常好的服务,服务员热心有礼貌。
房间很新,和其他评论相反,我酒店走廊没有味道,反而房间味道很大,工作人员很好提前帮我们入住了,有中文服务,那位先生特别贴心告诉我们在哪里玩,哪里吃,哪里电车免费,谢谢啦,冲这个服务下次还在这边住,房间是有点小,一个人住刚刚好
位置绝佳,就在伯克街购物中心旁,步行可达皇家拱廊等景点。作为2025年开业的新酒店,设施新且干净,隔音好。员工服务热情。
位置绝佳很中心,楼下就是墨尔本最热闹的皇家拱廊,HM古建建筑对面,往南去福林德斯车站和圣保罗大教堂很近,往北去州立图书馆维多利亚市场步行均可达