Manager retrieved my water canister from the refrigerator when I was leaving. Excellent service. Water in bathroom sink did not work.
3.0分
其他
The rooms have only 2 pillows per bed, very skimpy, dirty outside.
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酒店回复: Thank you for responding to our Survey. We appreciate your comments. Our goal is for you to leave with a positive guest experience, Im sure you were uncomfortable with only having 2 pillows in your room. I will speak with our Maintenance staff on the importance of curb appeal and the importance of the impact it has on our guest. Thank you for bring this to our attention.
4.0分
商务出差
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This is now a Red Roof Inn, and it's your basic motel: bare bones, park outside your door, etc. It's clean, quiet, the thermostat works and there's a microwave & a full-size fridge in the room. I'm a business traveler, and I should point out that there's no closet and no hangars, so it was tricky to hang my dress shirts and sport coats. It's a two-minute walk to a Waffle House, so breakfast was easy.
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酒店回复: Thank you for responding to our survey we appreciate you business and look forward to seeing you in your future travels.
3.0分
家庭亲子
A bit dark in the back. I was uncomfortable at night walking.
3.0分
其他
Room door was hard to open. Bathroom door did not latch.
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酒店回复: Dear Angela, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Hagerstown - Williamsport, MD. We regret to hear about the concerns you experienced with the doors in your room. We understand how frustrating it can be when a room's features don't function properly. We appreciate you bringing these issues to our attention. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof Management RediResponse Specialist
1.0分
情侣出游
Room appeared not clean and staff didn’t offer a solution!
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酒店回复: Thank you for your response. We hope that all guest leave our property with a positive guest experience. We have spoken with the staff on the importance of a properly clean room. Thank your for bringing this to our attention.
5.0分
其他
Very clean and confortable
Renovated Room, was very clean et confortable.
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酒店回复: We would like to thank you for staying with us at Hometowne Studios in Williamsport. We are pleased to hear that you were comfortable during your stay. We look forward to seeing you again in the near future.
5.0分
其他
I love to stay is good places thank you
2.0分
情侣出游
Poor condition of property.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Hagerstown - Williamsport, MD. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with the condition of the property. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
5.0分
商务出差
It was clean and quiet.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Hagerstown - Williamsport, MD. We are delighted to hear that you found your accommodations clean and quiet, as we strive to provide a comfortable and peaceful environment for all our guests. Your satisfaction is our top priority.We hope to continue to provide great experiences for you at Red Roof. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
Manager retrieved my water canister from the refrigerator when I was leaving. Excellent service. Water in bathroom sink did not work.
The rooms have only 2 pillows per bed, very skimpy, dirty outside.
This is now a Red Roof Inn, and it's your basic motel: bare bones, park outside your door, etc. It's clean, quiet, the thermostat works and there's a microwave & a full-size fridge in the room. I'm a business traveler, and I should point out that there's no closet and no hangars, so it was tricky to hang my dress shirts and sport coats. It's a two-minute walk to a Waffle House, so breakfast was easy.
A bit dark in the back. I was uncomfortable at night walking.
Room door was hard to open. Bathroom door did not latch.
Room appeared not clean and staff didn’t offer a solution!
Very clean and confortable
Renovated Room, was very clean et confortable.
I love to stay is good places thank you
Poor condition of property.
It was clean and quiet.