酒店回复: Dear Thomas,Thank you for your feedback, and we are truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the broken bed frame and the inconvenience with the curtains. This is certainly not the standard we aim to provide, and we will ensure that these maintenance issues are immediately addressed.Regarding the parking charges and the lack of evening meal facilities, we deeply regret the miscommunication and the frustration it caused. Your experience does not reflect our usual standards, and we will review the information shared on our website to ensure clarity for future guests.We would appreciate the opportunity to resolve your concerns further and invite you to reach out to us directly. We hope you allow us the chance to regain your trust in the future.Kind regards,The Team at Dancenter East Midlands Airport

酒店回复: Dear James,Thank you for taking the time to share your feedback. We sincerely apologize for the multiple disturbances you experienced during your stay and any inconvenience this caused. It’s clear that communication between our team members fell short, and we will be addressing this internally to ensure such issues don’t happen again.We’re also sorry to hear about the issues with the bathroom size and layout, as well as the drop in service quality you mentioned since OYO Rooms took over. Your comments will be taken seriously as we strive to improve the guest experience for all our visitors.We appreciate your feedback and hope to provide you with a better stay in the future.Kind regards,The Team at Dancenter East Midlands Airport

酒店回复: Dear Paul,Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience at Dancenter East Midlands Airport. We take your concerns seriously, particularly regarding the cleanliness, comfort of the beds, shower issues, noise, and the trouble with parking. Please accept our sincerest apologies for the inconvenience caused by these matters and the staff's response.We are committed to improving the quality of our services and will address these issues with the relevant teams. We truly hope you will consider giving us another chance in the future.Best regards,EvaDancenter East Midlands Airport

酒店回复: Dear Guest,Thank you for taking the time to share your experience with us. We are delighted to hear that you appreciated the complimentary room upgrade and enjoyed our breakfast offerings. It's wonderful to know that our staff's friendliness and our convenient location next to the railway station added to your stay. Your feedback is invaluable to us, and we hope to welcome you back for an even more enjoyable experience in the future.Warm regards, Team OYO

酒店回复: Hey, Mick! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Eva