Staff were very nice and helpful and the room was clean and very nice. We enjoyed our time there.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at HomeTowne Studios LaGrange. We are delighted to hear that you found our staff to be nice and helpful, and that you enjoyed the cleanliness and comfort of the room. It's truly rewarding to know that you had a pleasant experience during your stay with us. We strive to provide the best possible service and accommodations for all our guests.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
There's not enough space in the room for a family of four. There was a fishing event so no hot water at 3:30am. I guess they were up and leaving at that time.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at HomeTowne Studios LaGrange. It is unfortunate to learn that the situation you may have observed at our location and the hot water you mentioned fell short of your expectations during your stay. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
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This hotel is what it is. It’s an old building, bathroom was so small and not remodeled. The only reason I stayed here was because we were only going to sleep and get up and leave. Spiders in the room that we had to kill. The bedroom area was cleaner than the bathroom but the bathroom was really rough! You get what you pay for. If it’s for a few hours to sleep and leave you may survive. If it’s a stay for any period of time I wouldn’t do it… nice check in lady though.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Cave City. I am glad you found the bedroom area cleaner and appreciated our check-in staff member's service. I was saddened to read that your stay fell short of your expectations due to the bathroom and the spiders that you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LeahRed Roof ManagementRediResponse Specialist
2.0分
其他
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Two thumbs down
Very poor accommodation. Toilet, TV , Microwave, and air conditioning did not work properly. Issues were not addressed even after requesting maintenance. Don’t waste money staying in this place.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios LaGrange. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the property and the amenities during your visit. I have notified the property of your comments to ensure that your concerns are addressed.At Red Roof, we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
其他
Very nice for the price! Everything was clean and nothing was damaged in the room
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios LaGrange. We're thrilled to hear you found our hotel to be a great value for the price. It's wonderful to know you experienced a clean and well-maintained room. We strive to provide all our guests with a comfortable and satisfying stay, and your feedback is greatly appreciated.We hope to continue to provide great experiences for you. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannovemRed Roof ManagementRediResponse Specialist
4.0分
其他
No frills motel. No issues, room was clean, bed was comfortable, shower was hot.
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酒店回复: Dear Valued Guest,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios LaGrange. It's wonderful to hear that your stay met your expectations! We're so glad you found your room clean and comfortable, and that you enjoyed a hot shower. We aim to provide exactly what our guests need for a pleasant no-frills experience.Your feedback is always welcome at Red Roof. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,MatthewRed Roof Management RediResponse Specialist
1.0分
情侣出游
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If you want a close to the interstate, no frills clean rooms, this might be for you. If you want amenities, and to have your privacy respected, THEN RUN. Our door was constantly being knocked on, we even had maintenance walk in as I was standing there in a state of complete undressed, after they knocked once, and then proceeded to open the door without even allowing me to answer. I was extremely disappointed as we even addressed this with the front desk, and was told we would be contacted, and we’ve heard nothing and it’s been four days so I’ve given them an opportunity. was just extremely disappointed that this could happen without one word.
This was the second time that we had stayed there, the first we literally had to beg for toilet paper after day 3 of 10 day stay, but it was a good value and the rooms were clean, but after this we won’t ever be staying there again..
5.0分
情侣出游
The hotel owners were very friendly and accommodating. The rooms were clean. We were so impressed with the hotel we extended our stay 3 extra days.
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酒店回复: Hello Jody,We’re so glad you shared your feedback following your stay at the HomeTowne Studios LaGrange. It's wonderful to hear that you had a positive experience, especially with our hotel owners being friendly and accommodating during your stay. We strive to provide excellent service and maintain clean rooms for all our guests, and we're thrilled that it led you to extend your stay.We hope to deliver more enjoyable stays for you in the future and we are looking forward to your next stay. Thank you for choosing Red Roof!Sincerely,YnnaRed Roof ManagementRediResponse Specialist
2.0分
家庭亲子
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The staff is very friendly, but this is a motel. The noise around it will keep you up all night. The room was not filthy, but it wasn't clean. This was a last-minute booking, so for a one-night stay, we tolerated it.
3.0分
其他
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The hotel has a date appearance & the interior ato was updated several years ago so the furnishings and cabinets are still in good shape, the beds were comfortable, the a/c worked well, and it had a fridge & microwave, which was handy. The bathtub in our room was chipped & had rust stains. The walls are an awful shade of blue. The bathroom floor hadn't been cleaned and the shower curtain was dirty. Overall, we paid low budget pricing and got what we paid for. So, not super clean but functional and comfortable.
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酒店回复: Dear Eva,Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Seattle - Kent / Des Moines. We appreciate you taking the time to share your feedback on your recent stay. We are glad to hear that you found the beds comfortable, the air conditioning effective, and that the fridge and microwave were useful.We are sorry to hear about the condition of the bathtub, the state of the bathroom floor, and the shower curtain. Your comments about the wall color are also noted. We aim to provide a comfortable and clean environment for all our guests.Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JMRed Roof Management RediResponse Specialist
Staff were very nice and helpful and the room was clean and very nice. We enjoyed our time there.
There's not enough space in the room for a family of four. There was a fishing event so no hot water at 3:30am. I guess they were up and leaving at that time.
This hotel is what it is. It’s an old building, bathroom was so small and not remodeled. The only reason I stayed here was because we were only going to sleep and get up and leave. Spiders in the room that we had to kill. The bedroom area was cleaner than the bathroom but the bathroom was really rough! You get what you pay for. If it’s for a few hours to sleep and leave you may survive. If it’s a stay for any period of time I wouldn’t do it… nice check in lady though.
Two thumbs down
Very poor accommodation. Toilet, TV , Microwave, and air conditioning did not work properly. Issues were not addressed even after requesting maintenance. Don’t waste money staying in this place.
Very nice for the price! Everything was clean and nothing was damaged in the room
No frills motel. No issues, room was clean, bed was comfortable, shower was hot.
If you want a close to the interstate, no frills clean rooms, this might be for you. If you want amenities, and to have your privacy respected, THEN RUN. Our door was constantly being knocked on, we even had maintenance walk in as I was standing there in a state of complete undressed, after they knocked once, and then proceeded to open the door without even allowing me to answer. I was extremely disappointed as we even addressed this with the front desk, and was told we would be contacted, and we’ve heard nothing and it’s been four days so I’ve given them an opportunity. was just extremely disappointed that this could happen without one word.
This was the second time that we had stayed there, the first we literally had to beg for toilet paper after day 3 of 10 day stay, but it was a good value and the rooms were clean, but after this we won’t ever be staying there again..
The hotel owners were very friendly and accommodating. The rooms were clean. We were so impressed with the hotel we extended our stay 3 extra days.
The staff is very friendly, but this is a motel. The noise around it will keep you up all night. The room was not filthy, but it wasn't clean. This was a last-minute booking, so for a one-night stay, we tolerated it.
The hotel has a date appearance & the interior ato was updated several years ago so the furnishings and cabinets are still in good shape, the beds were comfortable, the a/c worked well, and it had a fridge & microwave, which was handy. The bathtub in our room was chipped & had rust stains. The walls are an awful shade of blue. The bathroom floor hadn't been cleaned and the shower curtain was dirty. Overall, we paid low budget pricing and got what we paid for. So, not super clean but functional and comfortable.