We were here because our daughter played rugby ant Calvin and our granddaughter wanted a pool experience. The pool was nice and everything was clean and comfortable. The breakfast was as expected, my husband liked the biscuits and gravy.
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酒店回复: Thank you for sharing your experience with us! We’re delighted to hear that your family enjoyed both the pool and the comfort of your stay. It’s wonderful that our breakfast, especially the biscuits and gravy, was a hit with your husband. We hope your daughter’s rugby match went well and that your granddaughter had a great time, too. We look forward to welcoming you all back for another visit soon!
5.0分
其他
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Clean, Quiet and great customer service
The hotel is very clean, quiet and comfortable. When I checked in there was a concern about my mother being able to use the shower due to the tub. The clerk was extremely helpful and even took me to the room and showed me the shower and provided a shower bench. Everything worked out great. The breakfast bar is very clean and organized and has a great selection. During check-in I was provided with a list of nearby restaurants and other amenities. I definitely recommend this hotel.
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酒店回复: Thank you so much for your wonderful review and recommendation. I’m delighted to hear that our team took such great care in ensuring your mother’s comfort by providing a shower bench and showing you the room personally. It’s also great to know you enjoyed our clean and organized breakfast bar, along with the helpful list of nearby restaurants and amenities. We truly appreciate your kind words and look forward to welcoming you and your family back the next time you visit Grand Rapids.
5.0分
其他
Staff was so welcoming and helpful, we have been in Michigan traveling all over the upper peninsula and this was by far the best stay of the trip ❤️❤️
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that after traveling all over Michigan, your stay with us stood out as the best of your trip. Our team takes great pride in being welcoming and helpful, and your kind words mean the world to us.We look forward to seeing you again whenever your travels bring you back to Grand Rapids—it would be our pleasure to make your next stay just as memorable. ❤️
5.0分
商务出差
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I lost my ring in the pool and the staff (a young man and the janitor) were so helpful in getting it out for me. The host was nice and welcoming too. over all great experience
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酒店回复: Thank you for taking the time to share your experience. We’re delighted to hear that our team was able to assist you with your ring and that you felt welcomed during your stay. Your kind words will be shared with our staff—they’ll be thrilled!We look forward to welcoming you back on your next visit to Grand Rapids.
5.0分
家庭亲子
Very nice room and comfy bed and pillows. We used the shuttle service from the airport and the driver was very friendly and helpful.
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酒店回复: Thank you for your kind words! We’re delighted to hear you enjoyed your comfortable room and that our shuttle driver made your arrival easy and welcoming. We appreciate you choosing to stay with us and hope to see you again soon!
5.0分
商务出差
The breakfast was very good, but the woman overseeing the amenities, was rude and not professional. Other than that, this is an excellent place! Thanks
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear you enjoyed breakfast and found the hotel to be an excellent place to stay. We apologize for the interaction you described and appreciate your feedback, which will help us improve. We hope to welcome you back again soon.
5.0分
情侣出游
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Holiday Inn Express never disappoints. Clean comfortable rooms, good breakfast, as hotel breakfasts go. Friendly staff. We travel a lot and it's in the details. Keurig coffee maker, good size fridge, microwave, good lighting, convenient plugs for all our devices, etc. We stay at this hotel brand when possible, affordable, and pet friendly. Highly recommend.
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酒店回复: Thank you for taking the time to share such a thoughtful review! We’re delighted to hear you enjoyed the clean and comfortable rooms, breakfast, and all the little details that help make your stay enjoyable. It means so much to know you choose our brand when traveling, and we truly appreciate your recommendation. We look forward to welcoming you back again soon!
房间连住也不打扫，前台没硬币换洗衣服，很奇葩
整体上还不错，周边吃饭的地方比较多，前台那个小哥，态度真心不咋地，有些冷漠而且非常高傲，当然有可能是懒
干净舒适 nice
We were here because our daughter played rugby ant Calvin and our granddaughter wanted a pool experience. The pool was nice and everything was clean and comfortable. The breakfast was as expected, my husband liked the biscuits and gravy.
Clean, Quiet and great customer service
The hotel is very clean, quiet and comfortable. When I checked in there was a concern about my mother being able to use the shower due to the tub. The clerk was extremely helpful and even took me to the room and showed me the shower and provided a shower bench. Everything worked out great. The breakfast bar is very clean and organized and has a great selection. During check-in I was provided with a list of nearby restaurants and other amenities. I definitely recommend this hotel.
Staff was so welcoming and helpful, we have been in Michigan traveling all over the upper peninsula and this was by far the best stay of the trip ❤️❤️
I lost my ring in the pool and the staff (a young man and the janitor) were so helpful in getting it out for me. The host was nice and welcoming too. over all great experience
Very nice room and comfy bed and pillows. We used the shuttle service from the airport and the driver was very friendly and helpful.
The breakfast was very good, but the woman overseeing the amenities, was rude and not professional. Other than that, this is an excellent place! Thanks
Holiday Inn Express never disappoints. Clean comfortable rooms, good breakfast, as hotel breakfasts go. Friendly staff. We travel a lot and it's in the details. Keurig coffee maker, good size fridge, microwave, good lighting, convenient plugs for all our devices, etc. We stay at this hotel brand when possible, affordable, and pet friendly. Highly recommend.