The room was so clean, the constant house keeping was exceptional. Breakfast was 10/10!
Thank you for everything.
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酒店回复: Thank you so much for your perfect rating and your wonderful feedback. We’re thrilled to hear that you enjoyed a spotless room throughout your stay and that our housekeeping team made such a positive impression. It’s also great to know breakfast was a 10/10 for you — we love starting our guests’ mornings off right!We truly appreciate you choosing to stay with us, and we look forward to welcoming you back for another outstanding experience in the future.
3.0分
商务出差
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I should have picked a place with more options on the shuttle service... My employee needs to go to a nearby (within 1 mile), but the service won't go anywhere but the airport.
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酒店回复: Thank you for sharing your feedback with us. I’m sorry to hear that our shuttle service didn’t meet your employee’s needs during this visit. While our shuttle does operate between the airport and the six hotels within our partnership route, it isn’t permitted to travel to other nearby locations. I understand how limiting this can feel when all you need is a quick ride within a mile, and I apologize for the inconvenience this caused.We’re always happy to help arrange alternate transportation options when guests need to reach local businesses, and I’m sorry we weren’t able to better support you in this situation.Thank you again for staying with us, and I hope we’ll have the opportunity to provide a more seamless experience in the future.
5.0分
其他
Great hotel. Good location. Safe. Clean rooms. Helpful staff. Nice outdoor patio with fire pit. Would definitely stay again whyin the Grand Rapids area.
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酒店回复: Thank you for your wonderful review! I’m so pleased to hear that you enjoyed your stay and found our location convenient, your room clean, and our team helpful. It’s great to know you were also able to relax on our outdoor patio by the fire pit — it’s a guest favorite! We truly appreciate your kind words and look forward to welcoming you back the next time you’re in the Grand Rapids area.
3.0分
其他
The staff wasn't ready for a full hotel for breakfast. Cleaning crew wanted to clean the room prior to check out time.
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酒店回复: Thank you for taking the time to share your feedback. I’m sorry to hear that your breakfast experience and housekeeping timing fell short of expectations. We’ve shared your comments with our team to ensure better coordination, especially during busy mornings, and to remind our housekeeping staff to respect checkout times. We appreciate you bringing this to our attention and hope to have the opportunity to provide a smoother experience during your next visit.
4.0分
其他
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We were here because our daughter played rugby ant Calvin and our granddaughter wanted a pool experience. The pool was nice and everything was clean and comfortable. The breakfast was as expected, my husband liked the biscuits and gravy.
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酒店回复: Thank you for sharing your experience with us! We’re delighted to hear that your family enjoyed both the pool and the comfort of your stay. It’s wonderful that our breakfast, especially the biscuits and gravy, was a hit with your husband. We hope your daughter’s rugby match went well and that your granddaughter had a great time, too. We look forward to welcoming you all back for another visit soon!
5.0分
其他
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Clean, Quiet and great customer service
The hotel is very clean, quiet and comfortable. When I checked in there was a concern about my mother being able to use the shower due to the tub. The clerk was extremely helpful and even took me to the room and showed me the shower and provided a shower bench. Everything worked out great. The breakfast bar is very clean and organized and has a great selection. During check-in I was provided with a list of nearby restaurants and other amenities. I definitely recommend this hotel.
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酒店回复: Thank you so much for your wonderful review and recommendation. I’m delighted to hear that our team took such great care in ensuring your mother’s comfort by providing a shower bench and showing you the room personally. It’s also great to know you enjoyed our clean and organized breakfast bar, along with the helpful list of nearby restaurants and amenities. We truly appreciate your kind words and look forward to welcoming you and your family back the next time you visit Grand Rapids.
5.0分
其他
Staff was so welcoming and helpful, we have been in Michigan traveling all over the upper peninsula and this was by far the best stay of the trip ❤️❤️
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that after traveling all over Michigan, your stay with us stood out as the best of your trip. Our team takes great pride in being welcoming and helpful, and your kind words mean the world to us.We look forward to seeing you again whenever your travels bring you back to Grand Rapids—it would be our pleasure to make your next stay just as memorable. ❤️
房间连住也不打扫，前台没硬币换洗衣服，很奇葩
整体上还不错，周边吃饭的地方比较多，前台那个小哥，态度真心不咋地，有些冷漠而且非常高傲，当然有可能是懒
干净舒适 nice
The room was so clean, the constant house keeping was exceptional. Breakfast was 10/10!
Thank you for everything.
I should have picked a place with more options on the shuttle service... My employee needs to go to a nearby (within 1 mile), but the service won't go anywhere but the airport.
Great hotel. Good location. Safe. Clean rooms. Helpful staff. Nice outdoor patio with fire pit. Would definitely stay again whyin the Grand Rapids area.
The staff wasn't ready for a full hotel for breakfast. Cleaning crew wanted to clean the room prior to check out time.
We were here because our daughter played rugby ant Calvin and our granddaughter wanted a pool experience. The pool was nice and everything was clean and comfortable. The breakfast was as expected, my husband liked the biscuits and gravy.
Clean, Quiet and great customer service
The hotel is very clean, quiet and comfortable. When I checked in there was a concern about my mother being able to use the shower due to the tub. The clerk was extremely helpful and even took me to the room and showed me the shower and provided a shower bench. Everything worked out great. The breakfast bar is very clean and organized and has a great selection. During check-in I was provided with a list of nearby restaurants and other amenities. I definitely recommend this hotel.
Staff was so welcoming and helpful, we have been in Michigan traveling all over the upper peninsula and this was by far the best stay of the trip ❤️❤️