酒店回复: Thank you for the awesome 10/10 score. We truly appreciate that. Our team is happy that your room met your expectations and your enjoyed our breakfast!
1.0分
情侣出游
原文
翻译提供方：Google
他们向我额外收取了 50 美元，因为他们说通过应用程序预订会产生额外费用。
4.0分
其他
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I don’t give 5 starts because the tv was really awful just 10 channels to watch no news and mostly sports .. a shower hat would be helpful.. I didn’t get the breakfast only coffee and was very good .. other then that was good ..very clean ..
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酒店回复: Dear Lucero, Thank you for choosing Holiday Inn Express & Suites Summerville and for sharing your feedback. We are glad you enjoyed your overall stay and rested well in your accommodations. However, we sincerely regret not meeting all of your expectations, especially with certain amenities. Feedback such as yours allows us to continually monitor and improve our guest satisfaction. We hope we will have the pleasure of welcoming you again whenever your travels bring you to the area.Sincerely,DJ GajjarGeneral Manager
5.0分
其他
Staff was exceptional!! Though we had some discrepancy they worked tirelessly and politely to resolve it. They showed they really cared.
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酒店回复: Thank you so much for your wonderful feedback! We’re truly delighted to hear that our team’s efforts made a positive impression during your stay. While we regret that there was a discrepancy, it’s great to know our staff handled it with care, professionalism, and dedication.Your kind words mean a great deal to us and will certainly be shared with the team — they’ll be thrilled to know their hard work made a difference. We appreciate your patience and understanding, and we look forward to welcoming you back for an even smoother, exceptional experience next time.
5.0分
其他
as a disabled person i was excited to see the openings large and a walk in shower with seat already installed! great staff and was very helpful!
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酒店回复: Thank you so much for your wonderful feedback! We’re truly delighted to hear that our team’s efforts made a positive impression during your stay. While we regret that there was a discrepancy, it’s great to know our staff handled it with care, professionalism, and dedication.Your kind words mean a great deal to us and will certainly be shared with the team — they’ll be thrilled to know their hard work made a difference. We appreciate your patience and understanding, and we look forward to welcoming you back for an even smoother, exceptional experience next time.
前台服务超棒！我以前住过很多昂贵的酒店，但从没像在你们酒店一样感到如此舒适。我是一个企业主，前台那位女士太棒了！
安全感差，入住就遇到警察在酒店处理问题： 房间马桶是坏的；房间里有 蟑螂在飞； 地板粘糊糊的 ！ 早餐厅小虫飞
我喜欢这个房间，早餐也很棒。
我们晚上很晚才到，办理入住很快。清洁服务还不错，但早上催着打扫房间，非得按他们的时间来。游泳池没有开放时间指示牌。
员工很友好，房间也很干净。试了一下早餐，但是薄煎饼像橡胶一样，口感很差。
位置优越
这是我们去柏树花园和查尔斯顿的路上住的一晚。房间很安静，除了空调声音有点大，我们不得不关掉。房间干净宽敞，早餐还可以。
他们向我额外收取了 50 美元，因为他们说通过应用程序预订会产生额外费用。
I don’t give 5 starts because the tv was really awful just 10 channels to watch no news and mostly sports .. a shower hat would be helpful.. I didn’t get the breakfast only coffee and was very good .. other then that was good ..very clean ..
Staff was exceptional!! Though we had some discrepancy they worked tirelessly and politely to resolve it. They showed they really cared.
as a disabled person i was excited to see the openings large and a walk in shower with seat already installed! great staff and was very helpful!