酒店回复: 非常感谢您如此贴心周到的评价！得知您和家人在安公寓度过了轻松愉快的假期，我们感到无比欣慰。公寓的设计、充足的自然光线以及我们精心准备的各种便利设施都让您倍感舒适，我们深感荣幸。尤其令我们高兴的是，公寓的地理位置和便捷的步行环境也为您的入住体验增添了光彩——我们深信，对于家庭旅行而言，便捷舒适至关重要。您的推荐对我们意义非凡，我们非常荣幸能成为您此次旅行的一部分。期待您和家人再次光临！

酒店回复: 感谢您分享您的反馈。对于套房卧室电视和目的地费用给您带来的困扰，我们深表歉意。我们深知在制定旅行计划时，清晰准确的信息至关重要，对于由此给您带来的不便，我们深感抱歉。您的意见已转达给我们的团队，以便我们改进网站和与客人沟通时对设施和服务费用的描述。透明度和客人满意度对我们至关重要，您的宝贵意见有助于我们不断进步。如果您想进一步讨论您的入住体验，或有任何需要我们改进的地方，请随时与我们联系。我们期待未来有机会再次欢迎您的光临，为您带来更加顺畅愉悦的入住体验。

酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the delay in getting you into your suite and for the extended wait with valet service. We understand how important timing is, especially when traveling with a group for a special occasion like a bachelorette party, and we’re truly sorry for the inconvenience this caused during your stay.This is not the experience we aim to provide, and we are actively reviewing our processes to ensure our suites are ready by the designated check-in time and that our valet service operates more efficiently — particularly during peak periods.We appreciate you choosing our property for such a meaningful celebration and regret that we fell short of your expectations. Should you consider staying with us again, we would love the opportunity to provide a much smoother and more enjoyable experience.

酒店回复: Thank you so much for your kind words and for choosing The Ann for your brief stop in Savannah. We're truly delighted to hear that your stay left a lasting impression and that you felt welcomed and well cared for by our team. It means a great deal to know that the room and atmosphere contributed to a memorable experience.We're also glad you had the chance to enjoy The Grey—it's one of our favorite neighborhood gems, and we're thrilled it added to the magic of your evening.We hope to welcome you back for a longer stay next time you're in town. Until then, safe travels and best wishes!

酒店回复: Thank you so much for your thoughtful and detailed review! We’re truly delighted to hear that your stay was such a wonderful experience. It’s great to know that the apartment-style setup, in-room washer and dryer, and fully equipped kitchen made your visit especially convenient—and that your fur babies felt just as welcome as you did!We’re also glad you enjoyed the pool area and our great location near Little James Café, SCAD, and the Historic District. Our team—valet, front desk, and all—will be so happy to hear your kind words. Going above and beyond for our guests is what we strive for every day, and we're thrilled that it made your visit to Savannah so special.We look forward to welcoming you back the next time you're in town

酒店回复: Thank you for taking the time to share your experience. We're glad to hear you enjoyed the apartment overall, but we’re sorry to hear that certain aspects—like the location and size of the washer and dryer in our loft model, as well as the incidental hold—didn’t meet your expectations.We understand how important convenience and clarity are when traveling, and we truly appreciate your feedback. The hold placed upon arrival is a standard incidental and authorization, but we understand it can feel high and will certainly take your comments into account as we review our policies.Thank you again for staying with us. We value your input and hope to have the chance to provide a more comfortable and seamless experience in the future.

酒店回复: We're thrilled to hear that you and your family enjoyed your stay and found the space, especially the two full bedrooms and bathrooms, convenient and comfortable. It means a lot to us that you'd choose The Ann again—and we’d love to welcome you in any of our locations. Safe travels, and we hope to host you again soon!