酒店回复: Dear Valued Guest,Thank you very much for sharing such a wonderful and enthusiastic review. We are truly delighted to know that you enjoyed a clean, fresh, and comfortable stay, and that the quality and attention to detail of our hotel exceeded your expectations—especially as a newly opened property.Your appreciation of our prime location is greatly valued. Being just a short walk from Dubai Mall with direct access to the metro is something we are proud to offer, and we are pleased it added convenience and enjoyment to your visit.We are especially grateful for your kind words about Batuhan. Your compliments regarding his helpfulness and detailed explanations will certainly be shared with him.Thank you once again for your strong recommendation and your intention to return. We look forward to welcoming you back on your next visit to Dubai and to providing you with another exceptional and memorable experience.With warm regards,Joachim HafnerHotel Manager
酒店回复: Dear Mr. Fulangxisi,Warm greetings from Mandarin Oriental Downtown, Dubai.Thank you for sharing your detailed and kind review following your recent stay with us in Dubai. We are delighted that you enjoyed our central yet peaceful location near the Dubai Mall, the views of the Burj Khalifa, our breakfast selection, and the early check-in arranged by our team.Please accept our sincere apologies for the inconvenience caused by the internet connectivity. Your feedback has been shared internally for improvement.We truly appreciate your recommendation and look forward to welcoming you back again soon.With kind regards,Claudio CentaroDuty Manager
酒店回复: Dear Sandrarong,Thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your upgrade to our two-bedroom suite and that it contributed to a memorable and enjoyable stay.Our suites are designed to offer enhanced space, comfort, and privacy, and it is wonderful to hear that this elevated your overall experience. Your satisfaction is truly rewarding for our team.We appreciate your kind feedback and look forward to welcoming you back in the future, where we hope to once again exceed your expectations.With warm regards,Joachim HafnerHotel Manager
作为文华东方酒店的忠实粉丝,特意选了市中心新开业不久的这家。每天品尝着超级丰盛的早餐美食,真的是太让人享受了,这是我本次旅游行程中早餐最好的酒店。印象最深刻的就是,入住当天到的有点儿晚,前台帅哥Fadi为我们办理的入住,他人真的太好了,始终面带微笑,非常贴心的为我们升级房型(能看到哈利法塔太开心了),并迅速安排好加床,帮我们延迟退房,还专门送我们到房间,为我们详细介绍房间内各项设施的使用方式,事无巨细的解决我所有的问题,他真的是我遇到的这么多酒店里最优秀的一位专业人士,他的这种敬业精神让我敬佩,相信他在今后的工作中一定会事业有成!!!
这是我多年来住过的最舒服的酒店:卫生,环境,景色,服务,地理位置等综合超级满分的酒店!
酒店位于迪拜mall地铁站旁,几分钟就能从酒店走到地铁站。机场下来坐地铁就到,非常方便走路去迪拜mall购物,里面有中国城,海底捞很方便,哈利法塔喷泉秀半小时一次。适合住在这里多走路去几次。
我住的房间可以看无敌日落,很壮观!感谢酒店的安排!
spa的安排很细致,价格也很合理,酒店还多送了我大概半小时的按摩!
酒店里有4个餐厅,早餐自助餐有中餐日餐西餐等很多花样,而且一直到11点,我认为超值。
酒店每天都会有免费的打扫,非常细致到位。
无边泳池在中间泳道看世界有泰坦尼克号的感觉。泳池温度30度,非常舒服!
酒店照顾我很多!再次感谢酒店的照顾!
这是个值得推荐的酒店!
酒店离迪拜mall和哈利法塔都很近,步行就可抵达。文华的服务自然是没法挑剔的,真的属于酒店业标杆级别。mini吧品类丰富,有很多选择余地,浴巾浴袍都很柔软厚实。早餐品类没有大皇宫的丰富,估计新开业的缘故,但品控依然是在线的。最后一晚选择在他家的希腊餐厅用餐,味道也很不错,值得强烈推荐,特别是餐厅的希腊小哥哥很热情,推荐的实属不错,也没踩雷,也没特意选贵的,给我们印象深刻。
房间干净整洁,大品牌就是不一样。而且那么新的酒店居然没有一点难闻气味!大大点赞,放心冲!地理位置绝佳..步行十分钟到迪拜mall!楼下就是metro。谢谢帅气小哥哥batuhan的热心详细讲解!很满意…下次去还订这家👍
非常高兴来迪拜选中了这家酒店,它离迪拜商场很近,但同时足够清幽,如果不希望和一大群游客挤在一起的话这里会是很好的选择。
酒店是25年10月开业的所以设施都很新,没怎么体验酒店其它的几家餐厅但是早餐品种丰富挺好吃的(特别是甜点,我感觉阿联酋人拥有做甜点的禀赋)。
特别要夸奖的是该酒店的服务,我们是早上七点多钟飞机到迪拜,原本想着酒店三点钟才能办入住的话只好在附近又困又累地逛上几个钟头,不曾想向前台人员询问最早可以几点入住的时候对方说现在就有空房间供我们入住,于是懵逼又开心地免费提前半天住进房间;同时前台为我们推荐了风景更好的城景房,可以直接看到哈利法塔。
该酒店唯一的缺点在于网络不太稳定,不知道是迪拜本地特色还是酒店刚开业没工夫调试,大概半天一次酒店给我们的网络访问码会显示“接入设备数量达到上限”,遇到这种情况倒也不是特别麻烦,打电话再向前台要新的访问码就行,但终归算是一处不方便的地方。
P.S.:带小孩来这里可能不太合适,这里离棕榈岛约30分钟车程,想在海边还有水上乐园游玩可以选同价位的帆船酒店。但如果你和我一样只是想来放松几天逛逛街看看人文景点啥的那这家酒店很方便,在市中心交通也挺便利的。
这个酒店除了有点味道外,其他我还是很推荐的,从服务到早餐到房间里的设施,就是洗澡水有点小。离Dubai mall很近,走路15分钟吧
早餐品质很好,也很丰富。交通方便,到迪拜购物中心走过去就可以。
酒店设施好,服务一流
文华从来没有让人失望过😊
整体风格设计都很好 就是贵了点
升级了双卧室套房,体验很好