酒店回复: Dear dracarysfire,Thank you very much for your glowing review.We are thrilled to hear that you enjoyed our prime location near Lumphini MRT Station and appreciated the spacious, elegantly designed rooms. It’s also great to know that our team’s friendliness and helpful service made your stay even more enjoyable.Being just across from One Bangkok certainly adds to the experience, and we’re glad you had the chance to explore the new mall as well as relax by our pool and other facilities.We’re especially pleased that you loved our toiletries and essential oils from Let's Relax Spa, they are indeed a guest favorite, and it’s wonderful that you were able to find them afterward.We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay.Atthasit ThattanachokDuty manager

酒店回复: Dear Valued Guest,Thank you very much for your detailed review and for choosing to stay with us during your family trip. We are truly delighted to know that you had such an amazing overall experience and that you appreciated our luxurious design, top-notch facilities, and family-friendly environment. It is especially wonderful to hear that your children enjoyed the playground and activities, and that the token experience and convenient facilities contributed positively to your stay.At the same time, we sincerely regret to learn about the disappointing experience you encountered at the spa. Please accept our sincere apologies for the lack of clear guidance, communication difficulties, and the discomfort you experienced during your treatment. This is certainly not the level of service we strive to provide. Your feedback has been shared with the relevant team for immediate review and improvement to ensure a better and more comfortable experience for our guests.Regarding the transportation, please kindly note that the vehicle arranged was provided by an external transportation provider and is not operated directly by the hotel. Therefore, the charges are based on the driver’s meter and applicable highway toll fees or additional expenses incurred during the journey, which may vary depending on the route and traffic conditions. We regret any inconvenience or misunderstanding this may have caused and truly appreciate you bringing this matter to our attention.Thank you once again for your valuable feedback and your kind recommendation. We hope to have the pleasure of welcoming you and your family back again in the future for another enjoyable and memorable stay.Atthasit ThattanachokDuty manager

酒店回复: Dear Shiliuloudesongye,Thank you very much for your wonderful and detailed feedback. We are delighted to hear that you found our location excellent and convenient, with easy access from Suvarnabhumi Airport via Makkasan Station and just a short walk from Lumphini MRT Station.It is especially rewarding to know that you were impressed with the cleanliness of your room, our well-equipped gym, and the 50-meter sky pool. Your kind and enthusiastic comments truly mean a great deal to our team.Thank you for your support and recommendation. We look forward to welcoming you back again for another exceptional stay—hopefully soon.Atthasit ThattanachokDuty Manager

酒店回复: Dear Valued guest,Thank you very much for your glowing review.We are glad to hear that you enjoyed the spacious room, comfortable bed, and our new facilities. It is especially rewarding to know that our service met your expectations and helped make your stay a pleasant and memorable one.Your kind comments mean a great deal to our team and serve as great encouragement to us all. We look forward to welcoming you back again for another exceptional stay soon.Atthasit ThattanachokDuty manager

酒店回复: Dear Phoneix·,Thank you for your exceptional and detailed review. We are truly delighted that so many elements of your stay left a lasting impression.It is wonderful to know you appreciated the daily refreshed linens and our thoughtfully curated in-room amenities, including the smart toilet and Dyson hairdryer. We believe that refined comforts elevate the overall experience in subtle yet meaningful ways.We are equally pleased that you enjoyed the culinary highlights at our rooftop restaurant especially the pork neck as well as the convenience of the 7-Eleven located on the ground floor. Your kind recommendation of our spa, particularly the scrub and essential oil treatment, is sincerely appreciated; creating moments of deep relaxation for our guests is one of our greatest passions.We are delighted that the complimentary mini-bar and afternoon tea experience added a playful touch to your stay. Knowing that the mango and watermelon smoothies were a favorite brings a smile to our team. And of course, it is lovely to hear that our infinity pool provided the perfect setting for memorable photos.Thank you once again for sharing your experience so generously. It would be our absolute pleasure to welcome you back for another indulgent and unforgettable stay.Grande regards,Nussara JankokiatthikulAssistant Guest Relations Manager

酒店回复: Dear Zhangdaqianha,Thank you for your wonderful and detailed review. We are truly delighted that you enjoyed your stay with us and that our brand-new hotel, located right opposite One Bangkok in the heart of the city, provided such a memorable experience for your family.It is especially gratifying to know that our service, cleanliness, and culinary offerings met your expectations. We are equally pleased that the children's activity center brought joy to your little ones and that the daily game tokens for the claw machine resulted in both a delightful collection of prizes and very happy smiles. Creating special moments for families is something we cherish deeply.We also appreciate your note regarding the air conditioning. Your comfort is of utmost importance to us, and should you prefer a different setting during a future stay, our team will always be pleased to assist in ensuring the perfect room temperature.We very much look forward to welcoming you and your family back for another exceptional stay filled with comfort, fun, and unforgettable memories.Grande regards,Nussara JankokiatthikulAssistant Guest Relations Manager

酒店回复: Dear Valued guest,Thank you very much for sharing your detailed and thoughtful review.We’re delighted to know that you had a very satisfying stay and that you were impressed with our hygiene standards, service, and soundproofing. It’s wonderful to hear that you enjoyed the swimming pool, sports facilities, and the panoramic city views from the rooftop. We’re also pleased that you appreciated the breakfast and the thoughtful in-room touches, such as the bedside water and sleep spray.At the same time, we truly appreciate your feedback regarding the pillows. Your comments are valuable to us, and we will certainly share them with our team as we continuously look for ways to enhance guest comfort.Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back for another enjoyable time soon.Atthasit ThattanachokDuty manager

酒店回复: Dear Tatayouele.,Thank you for taking the time to share such a detailed and incredible review. We are truly delighted to hear that you were extremely satisfied with your experience and that our brand-new facilities, high-floor views, and in-room amenities met your expectations.We’re especially pleased that you enjoyed our infinity pool overlooking Lumpini Park, the games area on the 27th floor, and breakfast at Malai restaurant. Your kind words about our convenient location near the MRT Lumphini station and One Bangkok shopping mall are greatly appreciated, as is your helpful advice for future guests.Thank you for highlighting the family-friendly features, room views, and practical stay tips, and these insights are very valuable. We’re honored by your recommendation and are delighted to know that our hotel provided a rich and memorable experience.We look forward to welcoming you and your family back again for another exceptional stay soon.Atthasit ThattanachokDuty manager

酒店回复: Dear Valued guest,Thank you very much for your wonderful review.We are delighted to hear that you and your family had such an enjoyable stay with us. It’s especially rewarding to know that our family-friendly facilities, including the baby bottle sterilizer, helped make your experience more convenient and comfortable.We’re also pleased that you appreciated our spacious gym, excellent facilities, and breakfast selection. Our location just across from One Bangkok is indeed ideal for guests seeking both convenience and a wide range of shopping and dining options.Thank you again for your kind recommendation. We truly look forward to welcoming you and your family back for another memorable stay.Atthasit ThattanachokDuty manager

酒店回复: Dear Valued Guest,Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our new facilities and found our hotel perfect for family trips. It is especially rewarding to know that you and your family appreciated the children’s play facilities, the outdoor swimming pool on the 27th floor, and our spacious gym on the 28th floor.Your kind comments mean a great deal to us, and we truly appreciate your support. We look forward to welcoming you and your family back again for another enjoyable and memorable stay.Atthasit ThattanachokDuty Manager