酒店回复: Thank you for your feedback regarding your challenging stay on November 28th. We are truly sorry to hear about the difficulties you encountered with your reservation due to the severe weather conditions in Colorado. Navigating travel issues during a storm is incredibly stressful, and we regret that we couldn't resolve your booking issue to your satisfaction during that time.We understand your frustration regarding the insurance and the need to book a full-price room. Please know that booking insurance policies are managed entirely through Expedia's platform, and unfortunately, we as the hotel staff do not have access to those specific insurance details or the ability to process claims for third-party bookings. We apologize if this was not clearly communicated when you called.We hope you will give The Valor Hotel another chance under better circumstances.
5.0分
其他
The room was clean and staff was very friendly. The staff also communicated very well with us throughout our stay.
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酒店回复: Thank you for the fantastic review! We are so pleased to hear that you found your room clean and our team friendly.We pride ourselves on our communication—mostly because we like to make sure you're having a great time, but also because we just really like to chat! I'll be sure to pass your kind words along to the whole crew; they’ll be walking a little taller today knowing they hit the mark for you.We can’t wait to welcome you back for another well-coordinated stay!
5.0分
其他
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Great hotel
Clean, new hotel 30 minutes from cedar city. Breakfast was great. Only slight problem was you could hear people in the hallway, not very sound proof.
4.0分
其他
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The room was spacious and the bed was comfortable. TV setup was very good. Bathroom was clean and well equipped. I would have liked to have an iron and ironing board. The hot tub was bery nice. Breakfast was just so-so. Coffee was not great. Staff was a realmplus. Very friendly and helpful.
3.0分
其他
Brand new, very clean however the tv didn’t work, no iron in the room and the pillows were not great. The front desk lady was not a happy person either
5.0分
情侣出游
The shower soap was almost empty
At Breakfast they ran out of hot water and it took some time for him to get us more.
5.0分
其他
Richard was so pleasant when we arrived at 1:30 am. The room was clean and beautiful. The breakfast wasn’t bad. Would definitely recommend.
5.0分
其他
The space was way larger than expected! It was beyond what we were anticipating
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酒店回复: We love a good "wow" moment! It’s always a pleasure to hear that our rooms gave you more breathing room than you anticipated—we like to think of it as giving you extra space for all the souvenirs you’ll find in Parowan.Our team works hard to make sure our guests feel like they've truly upgraded their travel experience, so I’ll be sure to share your "beyond expectations" review with everyone.We look forward to welcoming you back to The Valor Hotel soon—we'll make sure to have plenty of space waiting for you!
5.0分
家庭亲子
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The hotel is an ideal location right next to freeway exit. Hotel room and bathroom were clean and in good condition. Hotel staff including the kitchen staff had a great attitude and provided excellent customer service. Buffer breakfast was good.
酒店干净整洁，员工也很友好，早餐一般，唯一让我困扰的是楼上有人走来走去，发出很大的噪音，导致我入住的两晚都没能睡好。
由于科罗拉多州的暴风雪，我们不得不于11月28日（而非11月90日）入住这家酒店。我们尝试通过手机联系您，但未能成功。我们不得不全价预订房间。我以为我已经购买了保险，但酒店却说没有。
The room was clean and staff was very friendly. The staff also communicated very well with us throughout our stay.
Great hotel
Clean, new hotel 30 minutes from cedar city. Breakfast was great. Only slight problem was you could hear people in the hallway, not very sound proof.
The room was spacious and the bed was comfortable. TV setup was very good. Bathroom was clean and well equipped. I would have liked to have an iron and ironing board. The hot tub was bery nice. Breakfast was just so-so. Coffee was not great. Staff was a realmplus. Very friendly and helpful.
Brand new, very clean however the tv didn’t work, no iron in the room and the pillows were not great. The front desk lady was not a happy person either
The shower soap was almost empty
At Breakfast they ran out of hot water and it took some time for him to get us more.
Richard was so pleasant when we arrived at 1:30 am. The room was clean and beautiful. The breakfast wasn’t bad. Would definitely recommend.
The space was way larger than expected! It was beyond what we were anticipating
The hotel is an ideal location right next to freeway exit. Hotel room and bathroom were clean and in good condition. Hotel staff including the kitchen staff had a great attitude and provided excellent customer service. Buffer breakfast was good.